Reviews in this sample highlight generally strong product quality and user experience — many customers praise comfort, materials and design. However, experiences with service and communication are mixed: some buyers received rapid warranty support and replacements, while another experienced delays, poor chat responses, and a dispute over return costs. Shipping and returns were described as quick and easy by some reviewers but were linked to dissatisfaction in the negative review. If you’re considering Amberjack, inspect product photos, verify the company’s return and warranty terms, and document any issues with photos when contacting support.
Examples from available reviews (Mar 2022 – Feb 2026).
Customer received stained shoes and faced poor, unresponsive customer service.
“Incredibly poor service.”
Very comfortable, well-made shoes and exceptionally fast customer service.
“I received both a personal response and an order confirmation for replacement shoes.”
Superior quality and comfort with fast shipping and easy returns.
“Quality and comfort are superior.”
Comfortable, stylish, and eco-friendly dress shoes with pleasant buying experience.
“not only fashionable but also highly comfortable”
Reviewers report mixed service experiences: some received fast warranty handling and replacements, while others encountered return-cost disputes and slow or unhelpful responses.
None of the sampled reviews explicitly discuss price or perceived value; feedback centers on product quality, service and shipping instead.
Most reviewers describe smooth purchasing and shipping experiences with comfortable, wearable shoes; one review cites a poor chat/support experience.
Product quality is generally praised for comfort, materials and design, though some reviewers reported isolated defects such as stains or a separated seam.
Communication experiences diverge: one reviewer received near‑instant email replies and quick resolution, another experienced slow chat replies and dropped threads.
Three reviewers report positive overall experiences citing comfort and support; one reviewer reports a negative overall result tied to service and product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Comfortable, well-fitting shoes made in Portugal with appreciated craftsmanship.
“They fit great and are comfortable.”
Ordered shoes weeks ago and cannot reach customer service or get delivery.
“I still don't have the shoes.”
Reviewer praises both the company and their shoes enthusiastically.
“amazing company and shoes.”
Customer received stained shoes and faced poor, unresponsive customer service.
“Incredibly poor service.”
Very comfortable, well-made shoes and exceptionally fast customer service.
“I received both a personal response and an order confirmation for replacement shoes.”
Superior quality and comfort with fast shipping and easy returns.
“Quality and comfort are superior.”
I recently purchased a pair of shoes from Amberjack, and I must say, it was a pleasant buying experience. As advertised, these dress shoes are not only fashionable but also highly comfortable. The materials used for the footwear are innovative, making them stand out from traditional dress shoe options.
I appreciated that the company prioritized sustainability in their supply chain to create a new kind of shoe that is better for the planet. It feels good to support an environmentally conscious brand.
What I enjoyed most about my purchase was the unique design. These shoes look classy and elegant while still being versatile enough to wear with jeans or khakis. They truly feel like a "new take on an old shoe."
Overall, I would highly recommend giving Amberjack's shoes a try if you're looking for comfort without sacrificing style or eco-friendliness
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Amberjack is a direct-to-consumer footwear brand focused on men's dress and casual dress shoes sold primarily through its online store. Consumers researching the brand should review product pages for materials, sizing, warranty and the company’s stated shipping and returns policies before purchase.