Reviews Analyzed
10
We Collect & Analyze Reviews
Ana Silver Co.
Experiences & Reviews
Ana Silver Co. is an online jewelry retailer that focuses on sterling silver and gemstone pieces such as rings, pendants, necklaces and earrings. Consumers looking for reviews typically evaluate product durability, gemstone quality, customer service responsiveness, shipping and return/repair policies. Independent reviews often highlight both product design and post-purchase service experiences, which are commonly reviewed by prospective buyers.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
28d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Several reviewers describe unresponsive or rude support and unresolved repair requests; a smaller number note helpful staff or issue resolution after follow-up.
Share of mentions
Weak
16%
💰
Value for money
Many reviewers call the pieces affordable and good value for sterling silver and gemstones; a minority report poor value when items fail or need repair.
Share of mentions
Strong
13%
⚡
User experience
Ordering and shipping experiences vary: some buyers report fast, inexpensive delivery and smooth purchases; others report ordering errors, lost shipments, or returns hassles.
Share of mentions
Mixed
16%
🔧
Product quality
Product design and gemstone appearance are frequently praised, but several reviewers report broken rings, lost or discolored stones and occasional fulfillment errors.
Share of mentions
Mixed
20%
📞
Communication
Multiple reviewers report unreachable contacts, disconnected phone numbers and unanswered emails; a few reviews describe eventual email responses or remedial offers.
Share of mentions
Weak
13%
⭐
Overall experience
Customer impressions are split: many repeat buyers praise the jewelry, while a sizable group reports service or fulfillment problems that produced negative experiences.
Share of mentions
Mixed
22%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 10 verified reviews (January 2023 – October 2025).
Artisan Jewelry Shopping At Its Best
"I recently purchased a beautiful artisan Labradorite ring from Ana Silver Co and I must say, I am thoroughly impressed! The range of unique and affordable sterling silver jewelry is incredible, with over 15,000 designs in stock. What stood out to me most was the high quality gemstones used in their earrings, pendants and rings. The customer service at Ana Silver Co is top-notch. Their friendly staff helped me choose the perfect piece of jewelry that not only looked great but also fit perfectly. They were patient with my queries and very knowledgeable about all of their products. Furthermore, free shipping made my purchase even more satisfying. The speedy delivery ensured that my ring arrived promptly without any waiting time or additional cost. Overall, I had an excellent experience shopping at Ana Silver Co and will definitely be a returning customer for a variety of exquisite pieces they have on offer!"
Auer
Collected.reviews
Jan 02, 2023
Featured for: Positive product, service, and shipping
Bad Quality
"I have purchased many rings and pendants from here. While the pendants seem to be holding up, most of the rings have broken, lost a..."
Shannon Siefer
Trustpilot
Oct 01, 2025
Featured for: Multiple ring failures described
Really bad customer service
"I concur with other reviews. The jewelry is divine - like great quality, good silver, quality stones. I've bought hundred of dollars of jewelry from A..."
Suzanne Stewart
Trustpilot
Oct 01, 2025
Featured for: Shorted item; no reply
They Made Good In Customer Service
"In receiving countless emails with promise of a discount, they delivered. In ordering an item through PayPal a screen indicated I would be sent back t..."
Rita Osuch
Trustpilot
Oct 01, 2025
Featured for: Issue resolved after persistent contact
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 10 reviews
All Customer Reviews
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
DQ
trustpilot.com
Oct 01, 2025
I received a necklace with 2 different…
I received a necklace with 2 different stones. It was a gift for my daughter. She only wore occasionally, only on rare occasion. One of the pieces fel...
S
Shannon Siefer
trustpilot.com
Oct 01, 2025
Bad Quality
I have purchased many rings and pendants from here. While the pendants seem to be holding up, most of the rings have broken, lost a...
R
Rita Osuch
trustpilot.com
Oct 01, 2025
They Made Good In Customer Service
In receiving countless emails with promise of a discount, they delivered. In ordering an item through PayPal a screen indicated I would be sent back t...
S
Suzanne Stewart
trustpilot.com
Oct 01, 2025
Really bad customer service
I concur with other reviews. The jewelry is divine - like great quality, good silver, quality stones. I've bought hundred of dollars of jewelry from A...
N
Normal
trustpilot.com
Oct 01, 2025
I’ve bought a lot of pieces from these…
I’ve bought a lot of pieces from these guys over the years you’...
A
Ash Michaels
trustpilot.com
Oct 01, 2025
No Customer service
Was ordering from them and had an issue with the system and free shipping, I have ordered and like their jewelry. They reach out to me to finish my or...
V
Vingtdegres
trustpilot.com
Oct 01, 2025
I don't recommend them, not Professional
Purchases several times in this shop. At the beginning, I was well served and George answered my questions quickly. Then, when a large order I had mad...
B
Bianca
trustpilot.com
Oct 01, 2025
I loved the piece right from the…
I loved the piece right from the unpacking. The energy of the pendant connected to me right away, and I didn't feel it needed much clearing before I w...
D
Darlene Pierce
trustpilot.com
Oct 01, 2025
Every piece of jewelry I bought from…
Every piece of jewelry I bought from them has been excellent!! Love...
A
Auer
Collected.reviews
Jan 02, 2023
Artisan Jewelry Shopping At Its Best
I recently purchased a beautiful artisan Labradorite ring from Ana Silver Co and I must say, I am thoroughly impressed! The range of unique and affordable sterling silver jewelry is incredible, with over 15,000 designs in stock. What stood out to me most was the high quality gemstones used in their earrings, pendants and rings.
The customer service at Ana Silver Co is top-notch. Their friendly staff helped me choose the perfect piece of jewelry that not only looked great but also fit perfectly. They were patient with my queries and very knowledgeable about all of their products.
Furthermore, free shipping made my purchase even more satisfying. The speedy delivery ensured that my ring arrived promptly without any waiting time or additional cost.
Overall, I had an excellent experience shopping at Ana Silver Co and will definitely be a returning customer for a variety of exquisite pieces they have on offer!
Conclusion
Reviews consistently praise Ana Silver Co.'s designs and many buyers report that pieces look attractive and offer good value. However, a notable portion of reviews report problems with customer service responsiveness, unreachable contacts and unresolved return or repair requests, and multiple reports describe broken or missing stones. Several reviews show mixed outcomes where the company later corrected discounts or replacements after repeated contact. If you consider buying, review the seller's return and repair policies, keep documentation, and consider payment protections (for example, disputes via the payment provider) in case of fulfillment or service issues.