Reviews consistently praise Ana Silver Co.'s designs and many buyers report that pieces look attractive and offer good value. However, a notable portion of reviews report problems with customer service responsiveness, unreachable contacts and unresolved return or repair requests, and multiple reports describe broken or missing stones. Several reviews show mixed outcomes where the company later corrected discounts or replacements after repeated contact. If you consider buying, review the seller's return and repair policies, keep documentation, and consider payment protections (for example, disputes via the payment provider) in case of fulfillment or service issues.
Examples from available reviews (Jan 2018 – Feb 2026).
Customer had an excellent shopping experience with quality products and helpful service.
“The customer service at Ana Silver Co is top-notch.”
Many rings broke or lost stones, indicating poor quality.
“Rings are awful quality.”
Shorted an item and customer service did not respond to requests.
“I was shorted a pendant.”
Company eventually honored a promised discount after delayed customer service.
“They offered to make good on the discount that was not applied.”
Several reviewers describe unresponsive or rude support and unresolved repair requests; a smaller number note helpful staff or issue resolution after follow-up.
Many reviewers call the pieces affordable and good value for sterling silver and gemstones; a minority report poor value when items fail or need repair.
Ordering and shipping experiences vary: some buyers report fast, inexpensive delivery and smooth purchases; others report ordering errors, lost shipments, or returns hassles.
Product design and gemstone appearance are frequently praised, but several reviewers report broken rings, lost or discolored stones and occasional fulfillment errors.
Multiple reviewers report unreachable contacts, disconnected phone numbers and unanswered emails; a few reviews describe eventual email responses or remedial offers.
Customer impressions are split: many repeat buyers praise the jewelry, while a sizable group reports service or fulfillment problems that produced negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Received incorrect necklace and customer service stopped responding about repairs.
“I received a necklace with 2 different stones.”
Many rings broke or lost stones, indicating poor quality.
“Rings are awful quality.”
Company eventually honored a promised discount after delayed customer service.
“They offered to make good on the discount that was not applied.”
Shorted an item and customer service did not respond to requests.
“I was shorted a pendant.”
Bought many pieces and found them beautiful for the price.
“you’re not going to be finding more beautiful pieces for that price.”
Representative called customer 'stupid' and was unprofessional during ordering.
“was called stupid by the representative.”
Large order was lost and later communications went unanswered.
“I couldn't contact him or have all my emails answered.”
Loved the pendant, felt connected, and fast inexpensive shipping to Denmark.
“Shipping to Denmark was fast an inexpensive.”
Every piece purchased has been excellent and highly recommended.
“Every piece of jewelry I bought from them has been excellent!!”
I recently purchased a beautiful artisan Labradorite ring from Ana Silver Co and I must say, I am thoroughly impressed! The range of unique and affordable sterling silver jewelry is incredible, with over 15,000 designs in stock. What stood out to me most was the high quality gemstones used in their earrings, pendants and rings.
The customer service at Ana Silver Co is top-notch. Their friendly staff helped me choose the perfect piece of jewelry that not only looked great but also fit perfectly. They were patient with my queries and very knowledgeable about all of their products.
Furthermore, free shipping made my purchase even more satisfying. The speedy delivery ensured that my ring arrived promptly without any waiting time or additional cost.
Overall, I had an excellent experience shopping at Ana Silver Co and will definitely be a returning customer for a variety of exquisite pieces they have on offer!
Rings are great quality for the money and highly recommended.
“They are always great quality for the money,”
Reviewer finds the items trustworthy, accurate, and nice.
“100%, trustfull and accurate, nice items.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ana Silver Co. is an online jewelry retailer that focuses on sterling silver and gemstone pieces such as rings, pendants, necklaces and earrings. Consumers looking for reviews typically evaluate product durability, gemstone quality, customer service responsiveness, shipping and return/repair policies. Independent reviews often highlight both product design and post-purchase service experiences, which are commonly reviewed by prospective buyers.