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We Collect & Analyze Reviews

ANINE BING
Experiences & Reviews

Anine Bing is a Los Angeles–based contemporary fashion label founded by designer Anine Bing. The brand offers apparel, footwear and accessories for women (and some menswear pieces) and sells via its own e‑commerce site as well as through third‑party retailers. Price positioning is generally premium; shoppers commonly look for basics, leather goods and seasonal pieces.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 14%
Latest Review 15d
Overall Rating
1.4

Our Analysis

🎯

Service quality

Most reviewers describe slow or missing refunds, costly returns and long resolution times; a minority report successful refunds.

Share of mentions
21%
Weak
💰

Value for money

Multiple reviewers call items overpriced for the quality received, citing fading fabric, poor construction and high price tags.

Share of mentions
12%
Weak

User experience

Customers report website and ordering issues: missing promotional items, unclear final‑sale notices, incorrect items and checkout/size inconsistencies.

Share of mentions
9%
Weak
🔧

Product quality

Frequent reports of defects, fit problems and weak materials (peeling labels, detached bag base); isolated positive notes for leather sandals.

Share of mentions
15%
Weak
📞

Communication

Many reviewers cite unresponsive emails, nonfunctional chatbot, lack of phone support and scripted replies that delay handling of issues.

Share of mentions
18%
Weak

Overall experience

Overall shopper impressions are negative, dominated by complaints about returns, refunds and quality; occasional positive product experiences appear.

Share of mentions
25%
Weak

Our Independent Methodology

How we analyze customer reviews without bias

Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

C
Consumer
trustpilot.com Oct 01, 2025

One Star Is Too Generous

If there was an option to give zero stars, this company would deserve it. One star feels like a reward — and they’ve earned nothing but frustration. I...

D
Daiva Medalinskienė
trustpilot.com Oct 01, 2025

Very bad service

Very bad service. I returned the clothes and more than month...

V
Vlada Rusakova
trustpilot.com Oct 01, 2025

Beware: returns are on you.

Beware: returns are on you. Had to spend €20 and waste tons of time sending back a dress...

H
Helena Vidovic
trustpilot.com Oct 01, 2025

Incredibly soft leather and comfortable

I ordered a pair of sandals that were very elegant and incredibly comfortable, with soft leather. Unfortunately, the design around the toes had a...

J
JELLEN
trustpilot.com Oct 01, 2025

Poor quality on more than one occasion

I purchased a pair of shearling mules (£300+) and upon arrival one had clearly been worn and was in bad condition. I requested a refund (sent pics) an...

N
Natalie Mir
trustpilot.com Oct 01, 2025

Badly made

I purchased a 450 euro bag.The bottom of the bag was not attached to anything, making it extremely uncomfortable to carry anything inside. It takes no...

J
Jonathan Hammond
trustpilot.com Oct 01, 2025

Poor customer service - won’t respond!!!!!

Poor customer service that doesn’t respond when you report a poor quality item - lite...

S
Stephanie Van waadenoijen Kern
trustpilot.com Oct 01, 2025

I’m very disappointed with the customer…

I’m very disappointed with the customer service from this so-called luxury brand. After returning an item, it has been three weeks since they confirme...

s
sharon
trustpilot.com Oct 01, 2025

Unprofessional customer support Anine Bing

The so called luxury brand Anine Bing has a terrible customer support. I bought jewelery in the webshop of Anine Bing, but first they sent the order t...

Z
ZMK
trustpilot.com Oct 01, 2025

Really disappointed terrible service…

Really disappointed terrible service for a premium brand ten 12 days since I sent my return back and no refund keep getting same message from customer...

D
Disappointed
trustpilot.com Oct 01, 2025

I ordered a top on 5 December, arrived nearly 3 weeks later and now 4 weeks after refund not actioned

I ordered a top on 5 December, money taken from account on 7 December and item did not arrive until 20 December and as it had been a present for someo...

I
Ivy Lis
trustpilot.com Oct 01, 2025

Extremely disappointed with how Anine…

Extremely disappointed with how Anine Bing handles quality issues and customer service. I purchased a pair of boots that were defective after ONE wear...

P
Penelope Simpson
trustpilot.com Oct 01, 2025

All hype and no substance

Terrible customer service. Says it 'loves to hear from customers,' which is doubtless why it doesn't respond to emails, wont supply a phone number and...

Z
Zl Muh
trustpilot.com Oct 01, 2025

I bought a sweatshirt from them

I bought a sweatshirt from them, and it turned out to be too big. When I attempted to exchange it, they informed me that since the item was on sale, i...

A
Annelise Fratella-Lentz
trustpilot.com Oct 01, 2025

Worst customer service

Worst customer service. Asked for help three times this week and they told me there was nothing they can do. They won’t help if...

M
Moskvina Daria
trustpilot.com Oct 01, 2025

Awful website that doesn't work…

Awful website that doesn't work correctly. Tried clothes offline and what can I say- that quality is too overp...

B
Beatrice Srt
trustpilot.com Oct 01, 2025

The worst brand and website I've ever…

The worst brand and website I've ever bought from!!! I bought a hoodie during their summer sale... it arrives at my house, and it's a one-piece swimsu...

L
L Markham
trustpilot.com Oct 01, 2025

Let’s start with the package did not…

Let’s start with the package did not arrive at address listed. I had to hunt it down and ask what the problem was Very frustrating to do when there is...

U
Uliana
trustpilot.com Oct 01, 2025

DONT BUY SALE ITEMS

They are misleading you to buy FINAL SALE items by writing “free shipping and return on most orders” underneath the items, BUT this does NOT include f...

A
Acat
trustpilot.com Oct 01, 2025

Placed an order on their site and I…

Placed an order on their site and I qualified for a free gift with purchase (tumbler). The “free gift” was in my cart upon checkout and also indicated...

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Conclusion

Reviews in this sample repeatedly highlight problems with returns and refunds (delays of weeks or unresolved refunds), limited or slow customer responses, and product issues such as defects, poor fit and weak materials. Specific complaints include wrong items shipped, missing promotional gifts and reported additional out‑of‑pocket return costs; a minority of reviews note successful refunds or well‑made leather sandals. If you are considering a purchase, review the return and final‑sale terms carefully, keep shipment and return tracking, and document any defects on arrival. Some shoppers prefer buying from a third‑party retailer or store with local customer service to reduce cross‑border return and communication risks.