Reviews Analyzed
21
We Collect & Analyze Reviews
ANINE BING
Experiences & Reviews
Anine Bing is a Los Angeles–based contemporary fashion label founded by designer Anine Bing. The brand offers apparel, footwear and accessories for women (and some menswear pieces) and sells via its own e‑commerce site as well as through third‑party retailers. Price positioning is generally premium; shoppers commonly look for basics, leather goods and seasonal pieces.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
15d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers describe slow or missing refunds, costly returns and long resolution times; a minority report successful refunds.
Share of mentions
Weak
21%
💰
Value for money
Multiple reviewers call items overpriced for the quality received, citing fading fabric, poor construction and high price tags.
Share of mentions
Weak
12%
⚡
User experience
Customers report website and ordering issues: missing promotional items, unclear final‑sale notices, incorrect items and checkout/size inconsistencies.
Share of mentions
Weak
9%
🔧
Product quality
Frequent reports of defects, fit problems and weak materials (peeling labels, detached bag base); isolated positive notes for leather sandals.
Share of mentions
Weak
15%
📞
Communication
Many reviewers cite unresponsive emails, nonfunctional chatbot, lack of phone support and scripted replies that delay handling of issues.
Share of mentions
Weak
18%
⭐
Overall experience
Overall shopper impressions are negative, dominated by complaints about returns, refunds and quality; occasional positive product experiences appear.
Share of mentions
Weak
25%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
One Star Is Too Generous
"If there was an option to give zero stars, this company would deserve it. One star feels like a reward — and they’ve earned nothing but frustration. I..."
Consumer
Trustpilot
Oct 01, 2025
Featured for: Long delivery and missing refund
Incredibly soft leather and comfortable
"I ordered a pair of sandals that were very elegant and incredibly comfortable, with soft leather. Unfortunately, the design around the toes had a..."
Helena Vidovic
Trustpilot
Oct 01, 2025
Featured for: Positive product, refund processed
Poor quality on more than one occasion
"I purchased a pair of shearling mules (£300+) and upon arrival one had clearly been worn and was in bad condition. I requested a refund (sent pics) an..."
JELLEN
Trustpilot
Oct 01, 2025
Featured for: Repeated defects and returns
Denim Shorts
"AVOID BUYING FROM THIS SHOP!!!!!
I am actually very disappointed with my purchase made at Anine Bing. The shorts are very low quality, the fabric is thin and flimsy, I can see through it. I have only worn them once and have washed them twice. They are already fading in color. Unfortunately, I can not return them because I washed them already. I was very disappointed because they were expensive for the poor quality of this product. For $100+, I would have expected a better quality product. I would never recommend this shop or anyone to buy from them. They're not trustworthy and they're scammers.
"
Phoebe Rhodes
Collected.reviews
Nov 15, 2021
Featured for: Thin fabric, fading, overpriced
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Consumer
trustpilot.com
Oct 01, 2025
One Star Is Too Generous
If there was an option to give zero stars, this company would deserve it. One star feels like a reward — and they’ve earned nothing but frustration. I...
D
Daiva Medalinskienė
trustpilot.com
Oct 01, 2025
Very bad service
Very bad service. I returned the clothes and more than month...
V
Vlada Rusakova
trustpilot.com
Oct 01, 2025
Beware: returns are on you.
Beware: returns are on you. Had to spend €20 and waste tons of time sending back a dress...
H
Helena Vidovic
trustpilot.com
Oct 01, 2025
Incredibly soft leather and comfortable
I ordered a pair of sandals that were very elegant and incredibly comfortable, with soft leather. Unfortunately, the design around the toes had a...
J
JELLEN
trustpilot.com
Oct 01, 2025
Poor quality on more than one occasion
I purchased a pair of shearling mules (£300+) and upon arrival one had clearly been worn and was in bad condition. I requested a refund (sent pics) an...
N
Natalie Mir
trustpilot.com
Oct 01, 2025
Badly made
I purchased a 450 euro bag.The bottom of the bag was not attached to anything, making it extremely uncomfortable to carry anything inside. It takes no...
J
Jonathan Hammond
trustpilot.com
Oct 01, 2025
Poor customer service - won’t respond!!!!!
Poor customer service that doesn’t respond when you report a poor quality item - lite...
S
Stephanie Van waadenoijen Kern
trustpilot.com
Oct 01, 2025
I’m very disappointed with the customer…
I’m very disappointed with the customer service from this so-called luxury brand. After returning an item, it has been three weeks since they confirme...
s
sharon
trustpilot.com
Oct 01, 2025
Unprofessional customer support Anine Bing
The so called luxury brand Anine Bing has a terrible customer support. I bought jewelery in the webshop of Anine Bing, but first they sent the order t...
Z
ZMK
trustpilot.com
Oct 01, 2025
Really disappointed terrible service…
Really disappointed terrible service for a premium brand ten 12 days since I sent my return back and no refund keep getting same message from customer...
D
Disappointed
trustpilot.com
Oct 01, 2025
I ordered a top on 5 December, arrived nearly 3 weeks later and now 4 weeks after refund not actioned
I ordered a top on 5 December, money taken from account on 7 December and item did not arrive until 20 December and as it had been a present for someo...
I
Ivy Lis
trustpilot.com
Oct 01, 2025
Extremely disappointed with how Anine…
Extremely disappointed with how Anine Bing handles quality issues and customer service. I purchased a pair of boots that were defective after ONE wear...
P
Penelope Simpson
trustpilot.com
Oct 01, 2025
All hype and no substance
Terrible customer service. Says it 'loves to hear from customers,' which is doubtless why it doesn't respond to emails, wont supply a phone number and...
Z
Zl Muh
trustpilot.com
Oct 01, 2025
I bought a sweatshirt from them
I bought a sweatshirt from them, and it turned out to be too big. When I attempted to exchange it, they informed me that since the item was on sale, i...
A
Annelise Fratella-Lentz
trustpilot.com
Oct 01, 2025
Worst customer service
Worst customer service. Asked for help three times this week and they told me there was nothing they can do. They won’t help if...
M
Moskvina Daria
trustpilot.com
Oct 01, 2025
Awful website that doesn't work…
Awful website that doesn't work correctly. Tried clothes offline and what can I say- that quality is too overp...
B
Beatrice Srt
trustpilot.com
Oct 01, 2025
The worst brand and website I've ever…
The worst brand and website I've ever bought from!!! I bought a hoodie during their summer sale... it arrives at my house, and it's a one-piece swimsu...
L
L Markham
trustpilot.com
Oct 01, 2025
Let’s start with the package did not…
Let’s start with the package did not arrive at address listed. I had to hunt it down and ask what the problem was Very frustrating to do when there is...
U
Uliana
trustpilot.com
Oct 01, 2025
DONT BUY SALE ITEMS
They are misleading you to buy FINAL SALE items by writing “free shipping and return on most orders” underneath the items, BUT this does NOT include f...
A
Acat
trustpilot.com
Oct 01, 2025
Placed an order on their site and I…
Placed an order on their site and I qualified for a free gift with purchase (tumbler). The “free gift” was in my cart upon checkout and also indicated...
Conclusion
Reviews in this sample repeatedly highlight problems with returns and refunds (delays of weeks or unresolved refunds), limited or slow customer responses, and product issues such as defects, poor fit and weak materials. Specific complaints include wrong items shipped, missing promotional gifts and reported additional out‑of‑pocket return costs; a minority of reviews note successful refunds or well‑made leather sandals. If you are considering a purchase, review the return and final‑sale terms carefully, keep shipment and return tracking, and document any defects on arrival. Some shoppers prefer buying from a third‑party retailer or store with local customer service to reduce cross‑border return and communication risks.