This single review praises Ann Taylor's rental offering for making higher-end dresses affordable while maintaining perceived garment quality and attentive service. The reviewer highlights the convenience of renting, the ease of returns, and satisfaction with dress condition. These observations suggest strong performance on product quality, user experience, value, and service for this customer. However, conclusions are based on one review only; shoppers should consult additional reviews for a broader view of fit, sizing, shipping, and communications before deciding.
Examples from available reviews (Nov 2021 – Feb 2026).
Rented multiple dresses and was very happy with their quality.
“have been very happy with the quality”
Reviewer reports attentive service, saying the team "goes out of their way" to ensure satisfaction with the rental experience.
Reviewer highlights affordability through renting, noting it lets them wear high-end clothing and avoid the cost of buying a full wardrobe.
Reviewer describes the Infinite Style rental experience as "incredible," appreciating the variety, ability to switch styles, and easy returns.
Reviewer states they are "very happy with the quality of the dresses," indicating garments and accessories met their expectations.
Review does not detail order updates or specific communications; service is praised but specific messaging or responsiveness is not described.
Reviewer gives an overall positive account: satisfied with dress quality, service, and the convenience of renting instead of buying.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · yelp.com (20) · consumeraffairs.com (10) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Factory store offers petite and sale sections with limited sizes per item.
“They have a robust petite section, sale section and jewelry section.”
Order cancellation was promised but ignored and return required.
“both representatives verbally confirmed that the cancellation would be processed.”
Customer missed a better promo code and wants a retroactive discount.
“I want a retroactive application of promo code STYLE50 on my order.”
Expensive coat never shipped despite repeated customer service contacts.
“I ordered a $1000 suede coat on Oct 9th that was never submitted to UPS for shipping.”
Company failed to deliver items and is withholding $1100, prompting legal threats.
“they are sitting on $1100 of my money”
Received broken, used shoes; refund issued but disappointing.
“delivered to me broken and used!”
Multiple charges for out-of-stock items and refunds issued as store credit.
“My card was charged four times for items out of stock;”
Accuses company of scamming customers on exchanges and return shipping.
“Scam their customers”
Received wrong pants size and color due to order mistakes at the store.
“the pants were a size 2 green”
Multiple packages lost due to mislabeled shipping and unresponsive customer service.
“Multiple packages were lost due to being mislabeled.”
Slacks arrived with white marks and a separately ordered sweater missing.
“they had white marks all over the front zipper area.”
Shipping errors and failed return credits caused prolonged unresolved issues.
“I was treated poorly and never received my $17.90 credit.”
Items not delivered and customer service was unresponsive and unhelpful.
“she was unhelpful and was unable to explain to me the situation and simply left the chat.”
Customer service refused to properly assist with address change and failed to escalate.
“the order still shipped to my old address.”
Order arrived damaged with missing buttons and refund delayed despite return.
“Shipped back, they received the package on 8/14, 11 days later and no refund...”
Sandy provided exceptional help selecting a flattering suit.
“Sandy was such an amazing help!”
Order remained processing for weeks and customer service was unreachable.
“one of the item is still processing as of today 8/8/2025.”
Suit order delayed while other items shipped, with no communication or apology.
“they sent the shoes, and shirt already, but not the suit.”
Return process failed with long hold times and website unable to locate order.
“I spent 2 hours on hold trying to do a return.”
Store required loyalty account info for exchanges and returns contrary to receipt.
“They wouldn’t let me do it unless I gave them all my information for a “loyalty account”.”
I’ve used the Infinite Style rental program to make sure that I’m wearing the best clothing for each occasion, and for me, the results have been incredible. I’ve wanted to be able to wear high-end clothing, but I couldn’t because it was too expensive. I like to switch up my style by purchasing new designer clothes frequently, which means that I had no chance of affording an entire designer wardrobe. With Infinite Style, you can rent a beautiful huge selection of dresses and accessories. So far I have rented several dresses from them and have been very happy with the quality of the dresses. They also go out of their way to make sure that you are completely satisfied with your experience. And the best part of the rental program is that I take them back when I’m done. What an amazing way to try on dresses without risking being stuck with something you don't love!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ann Taylor is an American women's apparel retailer specializing in career-focused and contemporary clothing, including dresses, suiting, tops, and accessories. The brand sells through physical stores and an online storefront, aiming at professional and polished wardrobe staples. Consumers researching Ann Taylor often look for fit, fabric quality, and styling options for workwear and special occasions.