Customers often describe breakdowns in order fulfillment and customer support. Multiple reviewers mention textiles and rugs that fray or seem poorly made. Some buyers report on-time delivery and durable items. Overall, low ratings appear frequently, with fewer positive reviews.
Examples from available reviews (Nov 2017 – Mar 2026).
Return incurred $18 service fee plus shipping, exceeding product cost.
“I was hit with a $18.00 service fee plus shipping.”
FedEx error caused loss; Annie Selke ultimately resolved and delivered rugs.
“Received all rugs in good condition.”
Reviewer's purchases were well-crafted, high-quality, and durable.
“the quality and durability of the items I purchased were superb.”
Returned expensive duvet; refund delayed over a month and customer service rude.
“I still don't have my refund of the over $600 that is owed to me.”
Reviews repeatedly mention wrong items shipped, lost packages, and cancellations that customers say were blocked. Many describe slow processing and order changes that never got fixed. A smaller share report that issues were resolved after carrier mistakes.
Customers describe unexpected return and handling fees that cut into refunds. Multiple reviewers say discounts were removed or that pricing became unclear at checkout. Praise for value shows up only occasionally.
Several reviewers say the site and checkout were unstable and disrupted purchases. They mention payment problems and redirects during checkout. Some users say they abandoned their carts after these issues.
Many reviews point to wear and build problems, including fraying bindings, backing that comes loose, shredded edges, and rough finishes. Some customers say items felt chemically treated or thin and threadbare. A small number, though, describe products as durable and well made.
Customers report rude staff, dropped calls, and managers who never called back. Multiple complaints describe conflicting answers or being passed between departments. Clear, helpful replies rarely appear in these accounts.
Reviews are sharply split, with many low ratings and fewer high ones. Negative comments focus on service failures, weak communication, and what customers saw as poor value or product problems. Positive reviews most often mention fast shipping and products that held up well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Sitejabber (18) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Return incurred $18 service fee plus shipping, exceeding product cost.
“I was hit with a $18.00 service fee plus shipping.”
Ottoman arrival issues and poor construction made overall experience negative.
“it's not made that well.”
FedEx error caused loss; Annie Selke ultimately resolved and delivered rugs.
“Received all rugs in good condition.”
Website and order process seemed unstable, causing order abandonment.
“The order process suddenly reverted to shops.com”
Ordered towels thinking they were a set; returns refused and pricing deceptive.
“BEWARE! I thought I was ordering a set of towels, not just the bath towel.”
Received wrong rug, told item out-of-stock, refund still pending.
“I am still awaiting a credit card refund.”
Extremely slow processing and shipping times.
“Horrible processing and shipping time frame”
Customer service inconsistent and directs customers between departments.
“Their customer service needs to get their act together”
Company took payment but failed to notify stock issues.
“Terrible customer service.”
Unable to change order or address; customer service unhelpful and rude.
“Absolutely the worst customer service I have ever encountered.”
Charged handling fee reducing expected refund significantly.
“they are charging me a $18.02 HANDLING fee”
Received ottoman with wrong legs; company didn't resolve or contact.
“They sent the the right ottoman with the wrong legs.”
Items frequently out of stock and customer service is inept.
“Their Customer Service is just inept.”
Rug lost in transit; promised replacement not sent and cancellation blocked.
“it has been lost in transit as of today.”
Discounted rug order canceled; company refused price match or manager contact.
“Bait and switch.”
Blanket poor quality, threadbare and scratchy compared to alternatives.
“Threadbare, chemically treated, scratchy and unbelievably poor quality.”
Received wrong product and customer service blamed the customer.
“What arrived -- 3 weeks later -- was a cube, not a bench.”
Multiple orders had stock errors and wrong shipments; service was slow and rude.
“Item never arrived.”
Rug backing detached after two years; company refused adequate remedy.
“the backing was completely detaching from the rug.”
Received ottoman with wrong legs; company did not resolve or contact.
“They sent the the right ottoman with the wrong legs.”
Website payment issues and unhelpful customer service with dropped calls.
“Internet company that doesn't take credit cards”
Washable runner binding shredded after one wash; company refused replacement.
“Binding shredded.”
Ordered items shipped quickly and rug matched description with good quality.
“Gorgeous and shipped fast!”
Reviewer feels products are overpriced and not higher quality.
“Their products are not worth the price.”
Website and customer service performed poorly with misleading promotions.
“I will NEVER order from them again”
Discount not honored and customer service was rude with no callbacks.
“She said a manager would call me but no one ever tried.”
Sheet developed hole and fraying within one year despite high cost.
“developed a hole and fraying”
Multiple order mistakes and rude representatives; return crediting errors.
“Rude representatives on the phone!”
Read multiple negative reviews and chose not to purchase.
“After poor reviews I won't be buying”
Customer service was rude, disrespectful, and gave inconsistent answers.
“They are rude and condescending.”
I recently had the pleasure of shopping at Annie Selke for home décor, bedding, rugs and furniture. From start to finish my experience was nothing but positive. The website is easy to navigate with clear and detailed photos of each product.
One thing that stood out to me about this brand is their attention to detail in all aspects of their products. Each item looked carefully crafted, even down to the smallest details such as stitching or finishing touches.
In addition, the quality and durability of the items I purchased were superb. Everything from the bed sheets to area rugs held up beautifully after multiple washes and daily use which was impressive.
Annie Selke offers a variety of styles that align with my personal taste such as classic design combined with stylish elements making it perfect for anyone looking for timeless pieces that won't go out of style quickly. I found everything I needed for my home which made my shopping process incredibly seamless.
Overall, if you want high-quality home decor items alongside fantastic customer service then look no further than Annie Selke!
Received different product and could not reach live customer service for returns.
“the item was not returnable.”
Return shipping communication was rude and unhelpful; rep hung up.
“The rudest woman told me she didn't know and hung up on me.”
Rug binding frayed after six months and company offered no help.
“after 6 months the binding frayed.”
Rug tracked in mud and company won't answer calls to resolve issue.
“Company & store I bought from will not answer calls”
Returned expensive duvet; refund delayed over a month and customer service rude.
“I still don't have my refund of the over $600 that is owed to me.”
Company claimed delivery of items not received and didn't honor promised credit.
“THEY ARE FRAUDULENT, watch out.”
Company sent wrong rug twice and customer service was unresponsive and dishonest.
“They sent me the wrong rug TWICE.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Annie Selke is a U.S. home goods brand and retailer selling rugs, bedding, throws, pillows, and decorative textiles. It offers products through its website and other retail channels. The lineup includes area rugs, woven throws, sheet sets, and home accessories in a range of materials and sizes. Product pages usually show material details, care instructions, and size specs for each item.