Reviews Analyzed
15
We Collect & Analyze Reviews
Annie Selke
Experiences & Reviews
Annie Selke is a U.S.-based home furnishings retailer that offers bedding, rugs, pillows and home accessories through its direct-to-consumer channels, primarily an e-commerce site and catalog. Consumers researching Annie Selke typically look for information on product materials, availability, shipping and returns. This summary focuses on customer feedback to help shoppers evaluate service, product reliability and post-purchase support.
Overview & Key Metrics
Positive Sentiment
7%
Latest Review
17d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Reviews primarily report negative customer service experiences: unhelpful or inconsistent support, long resolution times and denied cancellations or refunds.
Share of mentions
Weak
19%
💰
Value for money
Several reviewers describe pricing and refund problems: cancelled discounts, unexpected handling or shipping fees, and poor value for damaged or incorrect items.
Share of mentions
Weak
11%
⚡
User experience
A minority praise site navigation, but many report slow processing, shipping delays, incorrect shipments and difficulties updating or cancelling orders online.
Share of mentions
Weak
19%
🔧
Product quality
Some buyers note solid craftsmanship and durability, while others report damaged items, detached rug backing, incorrect parts, or items differing from descriptions.
Share of mentions
Weak
11%
📞
Communication
Common complaints concern delayed or inconsistent communication: slow replies, conflicting information from reps, missed callbacks and unresolved refund correspondence.
Share of mentions
Weak
18%
⭐
Overall experience
Overall reviewer impressions are largely negative, driven by order errors, slow resolutions and refund disputes, though a few customers report satisfactory purchases.
Share of mentions
Weak
21%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (September 2022 – October 2025).
Happy Home Shopping at Annie Selke
"I recently had the pleasure of shopping at Annie Selke for home décor, bedding, rugs and furniture. From start to finish my experience was nothing but positive. The website is easy to navigate with clear and detailed photos of each product. One thing that stood out to me about this brand is their attention to detail in all aspects of their products. Each item looked carefully crafted, even down to the smallest details such as stitching or finishing touches. In addition, the quality and durability of the items I purchased were superb. Everything from the bed sheets to area rugs held up beautifully after multiple washes and daily use which was impressive. Annie Selke offers a variety of styles that align with my personal taste such as classic design combined with stylish elements making it perfect for anyone looking for timeless pieces that won't go out of style quickly. I found everything I needed for my home which made my shopping process incredibly seamless. Overall, if you want high-quality home decor items alongside fantastic customer service then look no further than Annie Selke!"
Larry
Collected.reviews
Sep 13, 2022
Featured for: Positive site UX and product quality
Absolutely the worst customer service I…
"Absolutely the worst customer service I have ever encountered. Order was placed after business hours. The website did not give me an opportunity to up..."
Kelly Thomas
Trustpilot
Oct 01, 2025
Featured for: Cancellation and call-center breakdown
Poor quality items and terrible customer service
"I bought what was supposed to be a high-quality Dash & Albert rug from Annie Selke. Two years later, even though the rug was in my bedroom, which is c..."
MCDC
Trustpilot
Oct 01, 2025
Featured for: Rug backing detached, quality complaint
Over charge for shipping and handling fees charges?
"Bought an xs tunic which turned out to be xl. I paid $24.70 plus tax, plus $18.95 in shipping. I sent them photos of incorrect size. They told me they..."
chris
Trustpilot
Oct 01, 2025
Featured for: Handling fee refund dispute
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (14) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
DCC
trustpilot.com
Oct 01, 2025
Annie Selke NO MORE
Annie Selke will suffer serious erosion of market share (online homegoods site) due to low-level/indifferent customer service. I ordered two 10’x14’ a...
E
Edward RAY
trustpilot.com
Oct 01, 2025
Horrible processing and shipping time…
Horrible processing a...
T
Tara Jones
trustpilot.com
Oct 01, 2025
Horrible return and Customer Service
Their customer service needs to get their act together I read a lot of reviews... they have the same opinion... one pers...
d
d d
trustpilot.com
Oct 01, 2025
Terrible customer service
Terrible customer service. They are quick to take your money but not let you know they don’t have the items. When you call them out via chat, customer...
K
Kelly Thomas
trustpilot.com
Oct 01, 2025
Absolutely the worst customer service I…
Absolutely the worst customer service I have ever encountered. Order was placed after business hours. The website did not give me an opportunity to up...
c
chris
trustpilot.com
Oct 01, 2025
Over charge for shipping and handling fees charges?
Bought an xs tunic which turned out to be xl. I paid $24.70 plus tax, plus $18.95 in shipping. I sent them photos of incorrect size. They told me they...
M
M Hennessey
trustpilot.com
Oct 01, 2025
They sent the the right ottoman with…
They sent the the right ottoman with the wrong legs. When I reached out I was told sorry, what you ordered is all we have, it doesn't come with any ot...
P
Patricia O'Hara
trustpilot.com
Oct 01, 2025
always out of stock, bad customer service: skip this company
Wish I'd read these...For the second time, I ordered a duvet cover and shams, was charged then notified the cover was out of stock. Still hassling wit...
A
Alice Wade
trustpilot.com
Oct 01, 2025
Terrible Customer Service
After purchasing a rug on December 29, 2024 it has been lost in transit as of today. No replacement was sent as was promised and I have called my bank...
C
Christopher Epps
trustpilot.com
Oct 01, 2025
Bait and switch
Bait and switch. After purchasing a rug that was discounted by 70%, the company cancelled my order saying they did not have one in stock. I asked to g...
K
K. Leslie
trustpilot.com
Oct 01, 2025
Save yourselves the aggravation
The blanket recently purchased from Annie Selke is possibly the worst quality I have ever seen. You can find better (and cheaper) blankets at Target o...
U
Unhappy Consumer
trustpilot.com
Oct 01, 2025
Bait and Switch?
Their website promoted a bench on sale for an incredible price. So, I ordered it. What arrived -- 3 weeks later -- was a cube, not a bench. I called C...
W
Whitney Baker
trustpilot.com
Oct 01, 2025
Horrible customer service.
I rarely leave bad reviews. 1. Ordered an item on sale. Item never arrived. After I initiated an inquiry, AS just said, too bad so sad, it's sold out....
M
MCDC
trustpilot.com
Oct 01, 2025
Poor quality items and terrible customer service
I bought what was supposed to be a high-quality Dash & Albert rug from Annie Selke. Two years later, even though the rug was in my bedroom, which is c...
L
Larry
Collected.reviews
Sep 13, 2022
Happy Home Shopping at Annie Selke
I recently had the pleasure of shopping at Annie Selke for home décor, bedding, rugs and furniture. From start to finish my experience was nothing but positive. The website is easy to navigate with clear and detailed photos of each product.
One thing that stood out to me about this brand is their attention to detail in all aspects of their products. Each item looked carefully crafted, even down to the smallest details such as stitching or finishing touches.
In addition, the quality and durability of the items I purchased were superb. Everything from the bed sheets to area rugs held up beautifully after multiple washes and daily use which was impressive.
Annie Selke offers a variety of styles that align with my personal taste such as classic design combined with stylish elements making it perfect for anyone looking for timeless pieces that won't go out of style quickly. I found everything I needed for my home which made my shopping process incredibly seamless.
Overall, if you want high-quality home decor items alongside fantastic customer service then look no further than Annie Selke!
Conclusion
Customer reviews in this set show a recurring pattern of fulfillment and support failures: many buyers report wrong items, stock or refund issues and slow or inconsistent customer service. A small number of customers report positive experiences with site navigation and product durability, so satisfaction appears uneven. If you plan a purchase, verify current stock, review return and shipping policies, and keep order confirmations and receipts. For higher-value purchases consider payment protection or contacting support before ordering, and document any communications if problems arise.