Customer reviews in this set show a recurring pattern of fulfillment and support failures: many buyers report wrong items, stock or refund issues and slow or inconsistent customer service. A small number of customers report positive experiences with site navigation and product durability, so satisfaction appears uneven. If you plan a purchase, verify current stock, review return and shipping policies, and keep order confirmations and receipts. For higher-value purchases consider payment protection or contacting support before ordering, and document any communications if problems arise.
Examples from available reviews (Nov 2017 – Feb 2026).
Reviewer's purchases were well-crafted, high-quality, and durable.
“the quality and durability of the items I purchased were superb.”
Unable to change order or address; customer service unhelpful and rude.
“Absolutely the worst customer service I have ever encountered.”
Rug backing detached after two years; company refused adequate remedy.
“the backing was completely detaching from the rug.”
Charged handling fee reducing expected refund significantly.
“they are charging me a $18.02 HANDLING fee”
Reviews primarily report negative customer service experiences: unhelpful or inconsistent support, long resolution times and denied cancellations or refunds.
Several reviewers describe pricing and refund problems: cancelled discounts, unexpected handling or shipping fees, and poor value for damaged or incorrect items.
A minority praise site navigation, but many report slow processing, shipping delays, incorrect shipments and difficulties updating or cancelling orders online.
Some buyers note solid craftsmanship and durability, while others report damaged items, detached rug backing, incorrect parts, or items differing from descriptions.
Common complaints concern delayed or inconsistent communication: slow replies, conflicting information from reps, missed callbacks and unresolved refund correspondence.
Overall reviewer impressions are largely negative, driven by order errors, slow resolutions and refund disputes, though a few customers report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Sitejabber (18) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Return incurred $18 service fee plus shipping, exceeding product cost.
“I was hit with a $18.00 service fee plus shipping.”
Ottoman arrival issues and poor construction made overall experience negative.
“it's not made that well.”
FedEx error caused loss; Annie Selke ultimately resolved and delivered rugs.
“Received all rugs in good condition.”
Website and order process seemed unstable, causing order abandonment.
“The order process suddenly reverted to shops.com”
Ordered towels thinking they were a set; returns refused and pricing deceptive.
“BEWARE! I thought I was ordering a set of towels, not just the bath towel.”
Received wrong rug, told item out-of-stock, refund still pending.
“I am still awaiting a credit card refund.”
Extremely slow processing and shipping times.
“Horrible processing and shipping time frame”
Customer service inconsistent and directs customers between departments.
“Their customer service needs to get their act together”
Company took payment but failed to notify stock issues.
“Terrible customer service.”
Unable to change order or address; customer service unhelpful and rude.
“Absolutely the worst customer service I have ever encountered.”
Charged handling fee reducing expected refund significantly.
“they are charging me a $18.02 HANDLING fee”
Received ottoman with wrong legs; company didn't resolve or contact.
“They sent the the right ottoman with the wrong legs.”
Items frequently out of stock and customer service is inept.
“Their Customer Service is just inept.”
Rug lost in transit; promised replacement not sent and cancellation blocked.
“it has been lost in transit as of today.”
Discounted rug order canceled; company refused price match or manager contact.
“Bait and switch.”
Blanket poor quality, threadbare and scratchy compared to alternatives.
“Threadbare, chemically treated, scratchy and unbelievably poor quality.”
Received wrong product and customer service blamed the customer.
“What arrived -- 3 weeks later -- was a cube, not a bench.”
Multiple orders had stock errors and wrong shipments; service was slow and rude.
“Item never arrived.”
Rug backing detached after two years; company refused adequate remedy.
“the backing was completely detaching from the rug.”
Received ottoman with wrong legs; company did not resolve or contact.
“They sent the the right ottoman with the wrong legs.”
Website payment issues and unhelpful customer service with dropped calls.
“Internet company that doesn't take credit cards”
Washable runner binding shredded after one wash; company refused replacement.
“Binding shredded.”
Ordered items shipped quickly and rug matched description with good quality.
“Gorgeous and shipped fast!”
Reviewer feels products are overpriced and not higher quality.
“Their products are not worth the price.”
Website and customer service performed poorly with misleading promotions.
“I will NEVER order from them again”
Discount not honored and customer service was rude with no callbacks.
“She said a manager would call me but no one ever tried.”
Sheet developed hole and fraying within one year despite high cost.
“developed a hole and fraying”
Multiple order mistakes and rude representatives; return crediting errors.
“Rude representatives on the phone!”
Read multiple negative reviews and chose not to purchase.
“After poor reviews I won't be buying”
Customer service was rude, disrespectful, and gave inconsistent answers.
“They are rude and condescending.”
I recently had the pleasure of shopping at Annie Selke for home décor, bedding, rugs and furniture. From start to finish my experience was nothing but positive. The website is easy to navigate with clear and detailed photos of each product.
One thing that stood out to me about this brand is their attention to detail in all aspects of their products. Each item looked carefully crafted, even down to the smallest details such as stitching or finishing touches.
In addition, the quality and durability of the items I purchased were superb. Everything from the bed sheets to area rugs held up beautifully after multiple washes and daily use which was impressive.
Annie Selke offers a variety of styles that align with my personal taste such as classic design combined with stylish elements making it perfect for anyone looking for timeless pieces that won't go out of style quickly. I found everything I needed for my home which made my shopping process incredibly seamless.
Overall, if you want high-quality home decor items alongside fantastic customer service then look no further than Annie Selke!
Received different product and could not reach live customer service for returns.
“the item was not returnable.”
Return shipping communication was rude and unhelpful; rep hung up.
“The rudest woman told me she didn't know and hung up on me.”
Rug binding frayed after six months and company offered no help.
“after 6 months the binding frayed.”
Rug tracked in mud and company won't answer calls to resolve issue.
“Company & store I bought from will not answer calls”
Returned expensive duvet; refund delayed over a month and customer service rude.
“I still don't have my refund of the over $600 that is owed to me.”
Company claimed delivery of items not received and didn't honor promised credit.
“THEY ARE FRAUDULENT, watch out.”
Company sent wrong rug twice and customer service was unresponsive and dishonest.
“They sent me the wrong rug TWICE.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Annie Selke is a U.S.-based home furnishings retailer that offers bedding, rugs, pillows and home accessories through its direct-to-consumer channels, primarily an e-commerce site and catalog. Consumers researching Annie Selke typically look for information on product materials, availability, shipping and returns. This summary focuses on customer feedback to help shoppers evaluate service, product reliability and post-purchase support.