Many reviews describe charges going through right away, followed by orders that never shipped and refund requests that went unanswered. Several reviewers say a tracking label was created but the package never moved or arrived. A small number of customers point to fast, helpful replies from named support agents who fixed problems. Overall, the feedback splits between unresolved shipping failures and a few successful support outcomes.
Examples from available reviews (Dec 2021 – Mar 2026).
Company took payment and didn't ship, and ignored customer messages.
“they immediately take the money for the order and then NEVER ship the order.”
Multiple unauthorized charges occurred and refunds were not provided.
“Only way to stop the charges was to remove my card from my account”
Glen helped update the order and shipped it quickly.
“Glen assisted in an update on my order as well as getting it shipped quickly.”
Company shipped wrong item but promptly corrected it and provided quality product.
“Awesome customer service and very fast shipping both times.”
Most reviews describe orders not being fulfilled, with payments processed but nothing shipped and cases left open for long periods. A smaller set credits specific staff members for quick fixes, including reshipments. Positive service notes appear far less often than the fulfillment complaints.
Many reviewers say they paid but never received the product, then had refunds denied or ignored. A few mention acceptable replacements or corrected orders, but those are uncommon. Multiple accounts also describe unauthorized or repeated charges, which worsens perceived value.
Customers often report tracking numbers that never updated and labels that did not reach the carrier. Several reviews mention automated replies or slow responses while trying to locate orders. A few users describe clear updates and fast delivery after a support agent stepped in.
Few reviews talk directly about product condition. One reviewer received the wrong item but said it was corrected quickly with an acceptable replacement. The limited product-positive feedback stands out against the broad complaints about shipping and fulfillment.
Reviewers frequently cite unanswered emails, reship promises that did not happen, and trouble getting tracking information. A smaller number name representatives who replied quickly and helped. Subscription and billing questions are often described as getting unclear or insufficient explanations.
Reviews are sharply split between many people dealing with missing orders and billing issues and a smaller group receiving efficient, personal support. The gap points to uneven results depending on the order and the interaction. Sentiment is shaped more by fulfillment and billing failures than by product praise.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company promised reshipment but didn't refund or deliver.
“Never refunded me and kept promising me they were resending the item.”
Ordered in November and received no shipping details or responses.
“they have yet to provide ANY shipping details and it is almost February!!”
Attempts to cancel subscription failed and company processed the order.
“PROCESSED MY ORDER FOR PRIORITY SHIPPING INSTEAD.”
Customer couldn't get product or refund despite repeated contact.
“This has been the worst customer service.”
Company charged immediately but never shipped or provided tracking.
“Scam company that takes your money immediately”
Ordered item never arrived after several months and unanswered emails.
“It’s been 3 months and no product.”
Multiple unauthorized charges occurred and refunds were not provided.
“Only way to stop the charges was to remove my card from my account”
Company took payment and didn't ship, and ignored customer messages.
“they immediately take the money for the order and then NEVER ship the order.”
Longtime customer didn't receive February order and was ghosted requesting refund.
“Two shipping labels were created but USPS said the package was never received from the company.”
Ordered two months ago and hasn't received product despite promises.
“They keep lying to me via e-mail that it is going to be sent out”
Paid for order and never received it; company didn't respond.
“I placed an order with them on 12/2/24 and never received my order.”
Company created a shipping label but never actually shipped products.
“Anese created a label with a tracking number and never shipped”
Address error was handled quickly and reviewer remains a supporter.
“handled so quickly love this company and team”
Order placed February didn't move and support didn't provide refund.
“tracking hasn't moved since Feb 28/2025”
Order never arrived, tracking seemed fake, and refunds were refused.
“they send me the same fake tracking number”
Glenn responded quickly and was kind and helpful.
“Glenn was so super fast at responding and was so kind and helpful!!”
Glen helped update the order and shipped it quickly.
“Glen assisted in an update on my order as well as getting it shipped quickly.”
Company took payment, ghosted customer, and complaints filed.
“they take your money then absolutely ghost you.”
Shipments were never processed and tracking wasn't provided.
“Shipments never being processed or shipped out.”
Company charged twice and gave unhelpful responses about subscription.
“They charged me twice in Sept and Oct 2024.”
Was originally hesitant to order from this company because I'd never heard of the site before. Placed an order anyway and was surprised by the fast shipping. When it got here they'd accidentally sent me the wrong item. Called customer service, and they shipped the correct item out to me the next day at no cost and let me keep the item they originally sent me for free. As for the product (tote bag to be precise), it was of great quality and I really love it. Awesome customer service and very fast shipping both times. I highly recommend Ansea to anyone looking for excellent service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ansea runs an online store selling consumer products and taking card payments. The company creates shipping labels and sends orders through carriers such as USPS. Some purchases include subscription billing and recurring payments. Customers can email support for order updates, shipping problems, and billing questions. The site provides tracking numbers for orders.