The available review describes a positive resolution: the customer received fast shipping, reported an initial shipping error, and had the correct item sent next day at no cost while keeping the incorrect item. The reviewer also praises the tote's quality and recommends Ansea. This single review indicates strengths in problem resolution and product quality but is a limited sample. Consumers should check multiple reviews and the seller's return and contact policies before purchasing to confirm consistency.
Examples from available reviews (Dec 2021 – Feb 2026).
Company shipped wrong item but promptly corrected it and provided quality product.
“Awesome customer service and very fast shipping both times.”
Reviewer reports fast shipping and a prompt, no-cost replacement the next day after receiving a wrong item, indicating responsive order fulfilment in that case.
Reviewer was allowed to keep an incorrect item for free and received the correct item, and describes the purchased tote as high quality, suggesting perceived good value.
No direct comments on website or app usability; reviewer only notes initial hesitancy because they had not heard of the site before ordering.
Reviewer explicitly calls the tote bag 'of great quality' and says they 'really love it', indicating a positive assessment of the product received.
Reviewer called customer service and reports clear, effective resolution: the company shipped the correct item next day and handled the mistake at no extra cost.
Reviewer 'highly recommends Ansea' based on fast shipping, issue resolution, and product quality; overall impression in this review is positive but based on a single case.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Company promised reshipment but didn't refund or deliver.
“Never refunded me and kept promising me they were resending the item.”
Ordered in November and received no shipping details or responses.
“they have yet to provide ANY shipping details and it is almost February!!”
Attempts to cancel subscription failed and company processed the order.
“PROCESSED MY ORDER FOR PRIORITY SHIPPING INSTEAD.”
Customer couldn't get product or refund despite repeated contact.
“This has been the worst customer service.”
Company charged immediately but never shipped or provided tracking.
“Scam company that takes your money immediately”
Ordered item never arrived after several months and unanswered emails.
“It’s been 3 months and no product.”
Multiple unauthorized charges occurred and refunds were not provided.
“Only way to stop the charges was to remove my card from my account”
Company took payment and didn't ship, and ignored customer messages.
“they immediately take the money for the order and then NEVER ship the order.”
Longtime customer didn't receive February order and was ghosted requesting refund.
“Two shipping labels were created but USPS said the package was never received from the company.”
Ordered two months ago and hasn't received product despite promises.
“They keep lying to me via e-mail that it is going to be sent out”
Paid for order and never received it; company didn't respond.
“I placed an order with them on 12/2/24 and never received my order.”
Company created a shipping label but never actually shipped products.
“Anese created a label with a tracking number and never shipped”
Address error was handled quickly and reviewer remains a supporter.
“handled so quickly love this company and team”
Order placed February didn't move and support didn't provide refund.
“tracking hasn't moved since Feb 28/2025”
Order never arrived, tracking seemed fake, and refunds were refused.
“they send me the same fake tracking number”
Glenn responded quickly and was kind and helpful.
“Glenn was so super fast at responding and was so kind and helpful!!”
Glen helped update the order and shipped it quickly.
“Glen assisted in an update on my order as well as getting it shipped quickly.”
Company took payment, ghosted customer, and complaints filed.
“they take your money then absolutely ghost you.”
Shipments were never processed and tracking wasn't provided.
“Shipments never being processed or shipped out.”
Company charged twice and gave unhelpful responses about subscription.
“They charged me twice in Sept and Oct 2024.”
Was originally hesitant to order from this company because I'd never heard of the site before. Placed an order anyway and was surprised by the fast shipping. When it got here they'd accidentally sent me the wrong item. Called customer service, and they shipped the correct item out to me the next day at no cost and let me keep the item they originally sent me for free. As for the product (tote bag to be precise), it was of great quality and I really love it. Awesome customer service and very fast shipping both times. I highly recommend Ansea to anyone looking for excellent service!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ansea is an online retail brand that sells consumer products through its website. It processes online orders, provides shipping and customer support, and is the subject of consumer reviews about fulfillment, product quality, and service responsiveness.