Reviewers most often report fast shipping and products that arrive as described, with multiple mentions of good build quality and safe packaging. Price and value are noted by some customers as a reason to buy, though that point is based on a smaller subset of reviews. A minority of reviews describe delivery or address problems; in several cases customers report either needing to contact the carrier or that the company arranged a prompt replacement. If you consider buying from Aosom, double‑check your shipping address, review assembly instructions before purchase, and keep order/track information handy in case carrier follow‑up is needed.
Examples from available reviews (Oct 2025 – Feb 2026).
Reviewer found the prices best and shipment arrived undamaged.
“Your prices are the best I have found.”
Shipping was incredibly fast according to the reviewer.
“Shipping was incredibly fast!”
Address error wasn't resolved despite multiple calls, package location unknown.
“your company is a joke and I will never buy anything from you again”
Product arrived in good shape but assembly instructions were unclear.
“The instructions for assembly could have been clearer.”
Most reviewers report fast, timely delivery and prompt resolution when issues arise; a small number describe misdelivered packages and follow‑up problems.
A few reviewers explicitly call out low prices and reasonable value; the sample is small but price competitiveness is mentioned positively.
Customers commonly note easy ordering, clear website navigation and straightforward setup; a few report assembly difficulties or unclear instructions.
Many reviewers describe products as well made, as described and packaged safely; occasional comments request clearer assembly instructions or minor improvements.
Some reviewers praise responsive customer support and quick replacements; others report being redirected to the carrier and unresolved address issues.
Overall feedback is positive: multiple repeat customers and satisfied first‑time buyers, with a few isolated negative delivery and communication experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
First purchase went smoothly and reviewer was pleased.
“It was my first time making a purchase and I was pleased with the whole transaction.”
Reviewer found the prices best and shipment arrived undamaged.
“Your prices are the best I have found.”
Shipping was incredibly fast according to the reviewer.
“Shipping was incredibly fast!”
Reviewer commented on customer service without providing details.
“Customer service.”
Ordering was easy, delivery timely, and product well made.
“It’s very easy to order from Aosom USA and delivery was timely.”
Reviewer reports good quality and reasonably fast delivery.
“Good quality on every purchase I have made in reasonable amount of time in delivery”
Address error wasn't resolved despite multiple calls, package location unknown.
“your company is a joke and I will never buy anything from you again”
Website was easy to use, delivery quick, recipient loved the toy.
“He LOVES it!”
Product arrived in good shape but assembly instructions were unclear.
“The instructions for assembly could have been clearer.”
Order arrived quickly and matched description at a good price.
“My order arrived quickly and was as the shipper described for a good price.”
Arrived timely and safely packaged; product as described.
“Arrived timely and packaged safely.”
Chair arrived quickly, assembled easily, offers heat and massage but needs more padding.
“The only thing that would improve the chair is if it had a little more padding.”
Bought as a birthday gift and the recipient loved it.
“I bought it for my friend son birthday and he loves it.”
Setup was easy and the product showed germination after two weeks.
“two weeks in and we have germination.”
Product was well made, easy to assemble, and immediately used.
“Well made...Easy to put together...”
Reviewer had good experiences with quick shipment and good quality.
“Quick shipment, good quality.”
Free nationwide shipping and reviewer liked all purchases so far.
“shipping across the country free.”
Aosom provided needed item at a reasonable price with fast shipping.
“at a reasonable price, with fast shipping”
Rapid delivery, wrong-address issue resolved quickly with immediate replacement.
“a replacement was sent immediately.”
Order arrived on time as usual.
“Got the order on time as usual.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aosom is an online retailer that sells a wide range of home, garden, pet and outdoor products through e-commerce channels. Consumers researching Aosom reviews typically look for information on shipping, product durability, assembly and customer support when deciding to buy furniture, toys, garden items and pet supplies.