Based on the provided review, the primary issues were delayed shipment and poor customer support: unanswered calls, a missed callback promise, and a rude live-chat interaction. The reviewer received only an initial confirmation email and waited multiple weeks before shipment, which led to a decision not to repurchase. Prospective buyers should note that this single review highlights fulfillment and communication problems rather than product defects. When considering Appalachian Outdoors, check order tracking closely, confirm contact options before purchasing, and read additional recent reviews to get a broader view of service consistency.
Examples from available reviews (Sep 2012 – Feb 2026).
Order had long delays and poor customer communication.
“This was so frustrating and I will never buy here ever again!”
Reviewer reports delayed fulfillment, unanswered phone calls and a rude live-chat agent; these service failures drove a distinctly negative experience.
The review lists the purchase price but focuses on service and delivery problems; there is insufficient data to judge perceived value.
The review does not discuss website or app usability specifically; feedback centers on order status and customer support interactions instead.
No comments were made about product condition or quality in the review; the complaint concerns fulfillment and support rather than the item itself.
Reviewer received only an order confirmation and then no updates, experienced missed promised callbacks, and lacked proactive delivery information.
Single review expresses strong frustration with the purchase process and customer support, concluding the reviewer will not buy again.
For each review, the core experience based on original source reviews.
Sources: resellerratings.com (4) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I wish I had seen the reviews before purchasing from the AppOutdoors.com store as I am incredibly unimpressed. On the 17th September, I purchased Altra's Olympus 4 shoes for $169.95 plus the delivery fee. Other than my confirmation email about the order, nothing came through regarding the delivery. I called the customer service line on the 24th of September and was unable to get through. I tried again on the 25th September and was told someone would call me back within 24 hours. No one did. I then used the Live Chat option to enquire about my order on the 28th September. The person I dealt with was incredibly rude and told me that I needed to wait for the shoes to arrive, despite me informing her that I had already waited 11 days for them without any information. A week later, I was told that my shoes had been shipped. I finally received my shoes on the 6th October. This was so frustrating and I will never buy here ever again! After all, when i looked at their other reviews, I see that this is a common problem.
Item arrived quickly and was cheaper than other sellers.
“it was $20 cheaper and shipping was free.”
Reviewer alleges company took money and did not deliver the product.
“They will take your money and never send you the product you paid for.”
Shoes were heavily discounted, shipped quickly, and satisfied buyer.
“The shoes were discounted 45% and the price was the best I could find anywhere.”
Vendor sent extra items and staff were rude about returning them.
“they were insulting -- accusing me somehow of being dishonest(really???)”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Appalachian Outdoors is an online retailer of outdoor gear and footwear that operates an e-commerce store and offers customer support channels for order questions and returns. Consumers searching reviews typically look for information about order fulfillment, customer service responsiveness, and return policies when evaluating this type of retailer.