Reviews Analyzed
1
We Collect & Analyze Reviews
Appalachian Outdoors
Experiences & Reviews
Appalachian Outdoors is an online retailer of outdoor gear and footwear that operates an e-commerce store and offers customer support channels for order questions and returns. Consumers searching reviews typically look for information about order fulfillment, customer service responsiveness, and return policies when evaluating this type of retailer.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1428d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Reviewer reports delayed fulfillment, unanswered phone calls and a rude live-chat agent; these service failures drove a distinctly negative experience.
Share of mentions
Weak
33%
💰
Value for money
The review lists the purchase price but focuses on service and delivery problems; there is insufficient data to judge perceived value.
Share of mentions
Mixed
0%
⚡
User experience
The review does not discuss website or app usability specifically; feedback centers on order status and customer support interactions instead.
Share of mentions
Mixed
0%
🔧
Product quality
No comments were made about product condition or quality in the review; the complaint concerns fulfillment and support rather than the item itself.
Share of mentions
Mixed
0%
📞
Communication
Reviewer received only an order confirmation and then no updates, experienced missed promised callbacks, and lacked proactive delivery information.
Share of mentions
Weak
33%
⭐
Overall experience
Single review expresses strong frustration with the purchase process and customer support, concluding the reviewer will not buy again.
Share of mentions
Weak
33%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Altra's Olympus 4
"I wish I had seen the reviews before purchasing from the AppOutdoors.com store as I am incredibly unimpressed. On the 17th September, I purchased Altra's Olympus 4 shoes for $169.95 plus the delivery fee. Other than my confirmation email about the order, nothing came through regarding the delivery. I called the customer service line on the 24th of September and was unable to get through. I tried again on the 25th September and was told someone would call me back within 24 hours. No one did. I then used the Live Chat option to enquire about my order on the 28th September. The person I dealt with was incredibly rude and told me that I needed to wait for the shoes to arrive, despite me informing her that I had already waited 11 days for them without any information. A week later, I was told that my shoes had been shipped. I finally received my shoes on the 6th October. This was so frustrating and I will never buy here ever again! After all, when i looked at their other reviews, I see that this is a common problem."
Ben S.
Collected.reviews
Nov 15, 2021
Featured for: Contains order timeline and contact attempts
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
B
Ben S.
Collected.reviews
Nov 15, 2021
Altra's Olympus 4
I wish I had seen the reviews before purchasing from the AppOutdoors.com store as I am incredibly unimpressed. On the 17th September, I purchased Altra's Olympus 4 shoes for $169.95 plus the delivery fee. Other than my confirmation email about the order, nothing came through regarding the delivery. I called the customer service line on the 24th of September and was unable to get through. I tried again on the 25th September and was told someone would call me back within 24 hours. No one did. I then used the Live Chat option to enquire about my order on the 28th September. The person I dealt with was incredibly rude and told me that I needed to wait for the shoes to arrive, despite me informing her that I had already waited 11 days for them without any information. A week later, I was told that my shoes had been shipped. I finally received my shoes on the 6th October. This was so frustrating and I will never buy here ever again! After all, when i looked at their other reviews, I see that this is a common problem.
Conclusion
Based on the provided review, the primary issues were delayed shipment and poor customer support: unanswered calls, a missed callback promise, and a rude live-chat interaction. The reviewer received only an initial confirmation email and waited multiple weeks before shipment, which led to a decision not to repurchase. Prospective buyers should note that this single review highlights fulfillment and communication problems rather than product defects. When considering Appalachian Outdoors, check order tracking closely, confirm contact options before purchasing, and read additional recent reviews to get a broader view of service consistency.