Feedback on Apt2B often highlights standout staff and smooth deliveries. Several reviewers say their sofas showed quick wear, including collapsed cushions, pilling, and staining. A smaller group describes missed deliveries and rough return experiences. A few buyers mention durable purchases and good value on decorative pieces.
Examples from available reviews (Nov 2021 – Feb 2026).
Expensive couch stained and cushions lost shape within a year.
“I paid almost 5k for this couch and it's not stain free”
Product durable and delivery was timely with communicative driver.
“Excellent product and customer service.”
Customer service was abusive and return fees were excessive.
“customer “service” is abysmal—they will take you for everything you have”
Customer service rep Laurie helped me choose my dream couch.
“went above and beyond in helping me pick out my dream couch!”
Service feedback splits between hands-on help and major breakdowns. Several reviewers call out specific staff for guiding furniture choices and for attentive delivery. Others report missed deliveries, abusive interactions, and high return fees.
Value depends on what people bought. One reviewer said a wall hanging looked better in person and felt like a good deal. At least one review criticized the high price when the product wore out quickly.
Comments range from quick, enthusiastic praise to detailed complaints about comfort and durability. One short review shared strong satisfaction without specifics. Some reviewers mention young children and pets as part of everyday use.
Durability comes up most often in product criticism. Reviewers report cushion collapse, fabric pilling, staining, and loss of shape within months to a year. A smaller number describe items as comfortable, long-lasting, and delivered on schedule.
Communication swings between clear updates and weak follow-through. Positive reviews mention timely delivery messages from drivers. Negative ones point to no resolution when orders never arrived and limited responsiveness during returns.
Reviews show a sharp split on both service and product quality. Positive stories focus on helpful staff and deliveries that went as planned. Negative experiences center on early wear, delivery failures, and difficult return interactions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer expresses enthusiastic satisfaction but provides no additional details.
“Greeeeeeaaaaaat”
Sofa cushions collapsed and fabric pilled within months, not durable.
“The cushions are already collapsing, making it uncomfortable to sit on”
Expensive couch stained and cushions lost shape within a year.
“I paid almost 5k for this couch and it's not stain free”
Customer service was abusive and return fees were excessive.
“customer “service” is abysmal—they will take you for everything you have”
Customer service rep Laurie helped me choose my dream couch.
“went above and beyond in helping me pick out my dream couch!”
Order never delivered and company offered inadequate solutions and communication.
“What went wrong is that I never got the sofa I ordered.”
Product durable and delivery was timely with communicative driver.
“Excellent product and customer service.”
Sofa was comfortable but not durable with kids or big pets.
“I wouldn't recommend buying furniture from here if you have young kids or big pets.”
I am a usual shopper for quirky and unique furniture. I purchased Apt2B wall hanging and was pleasantly surprised when it arrived. It looked way better in person compared to the pictures. The customer service was awesome, someone was always there to pick up the phone. The shippers were top notch too. Overall, I was very happy with my purchase because I believe I got a great deal. A similar piece from other websites would have been almost twice as much shipped. Oh, I also appreciate the free shipping offered. I can not say enough wonderful things about them. When ever I am thinking of buying anything to decorate my home - I‘ll think of Apt2B first, always.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Apt2B is a U.S. furniture retailer that sells sofas, sectionals, chairs, beds, and home accessories online. Shoppers can customize upholstery and choose from multiple fabrics, including performance textiles. Product pages list measurements and material details to make comparisons easier. Apt2B has showrooms in select markets and ships nationwide. Delivery is typically scheduled, with assembly available as an add-on.