Many customers praise how the swimwear performs, often citing flattering fits, durable fabric, and colors that hold up over time. A major set of reviews accuses the company of slow or missing customer support and refunds that were not paid out. Numerous shoppers say steep restocking and processing charges, plus return shipping costs, cut their refunds sharply. Several reviewers also report that some items run far smaller than expected, at times closer to child sizing.
Examples from available reviews (Nov 2022 – Mar 2026).
Flattering fits, long-lasting colours, and durable swimwear over years.
“the colours don’t fade”
Charged a large restock fee plus return shipping on refund requests.
“They charged me $42.00 for a restock fee on a suit that cost $160”
Sizes ran extremely small and were unsuitable for adult bodies.
“The top was so small it fit my one year toddler”
Company retained returned item and payment, leaving the customer unpaid.
“They still have my money and they still have the swim suit.”
The most common complaint is after-sales support that goes silent. Reviewers describe sending repeated emails without replies, slow exchanges, and returns marked as received but followed by no refund or store credit. A smaller group points to one staff member, Emma, for fast and helpful service.
Many customers say refunds were heavily reduced by restocking and processing fees and expensive return postage. Some report ending up out of pocket after a return or exchange. Others judge the value by how long the pieces last and say they have kept wearing them for years.
Fit feedback is split: some buyers say the size guide is accurate and the fit is flattering, while many others say items run extremely small. A few mention quick delivery and nice packaging. Mixed sizing results in very different outcomes from one purchase to the next.
Many reviews highlight durable swimwear with colorfast fabric, soft materials, and supportive designs that hold up for swimming and surfing. Fewer reviews describe problems such as fading, loose stitching, clasps popping, or fabric breaking down quickly. Overall, product feedback skews positive, with some clear exceptions.
Customers often report messages that were ignored and no replies after complaints, including cases where damage claims were denied and then left without follow-up. A smaller number describe fast, clear responses and quick fixes. Some reviewers also question how clearly the company explains product origin and invoicing.
Reviews split between strong satisfaction with the swimwear and strong frustration with returns and support. When purchases go well, customers buy again and praise how long items last; when they go poorly, reviewers describe money not returned, returns left unresolved, and long stretches of trying to make contact. The result is two very different customer experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Unable to get a response when requesting a return label.
“they don’t answer.”
Charged a large restock fee plus return shipping on refund requests.
“They charged me $42.00 for a restock fee on a suit that cost $160”
Large purchase led to unresponsive customer service and refund uncertainty.
“My emails went unanswered for weeks when i had some return issues”
Products felt child-sized and returns incurred high additional fees.
“not only a 20% restocking fee, but also a $10 return shipping fee”
Perfect fit, beautiful packaging, and excellent service encouraged future purchases.
“fit perfect, quality is beautiful.”
Company retained returned item and payment, leaving the customer unpaid.
“They still have my money and they still have the swim suit.”
Low quality and very small sizing with prohibitive return costs reported.
“they charge you effectively the cost of the suit to return it via restocking fees”
Alleges bikinis are made extra small to profit from return fees.
“They make their bikinis extra small as they charge a 20% exchange fee”
No customer service responses and garments run much smaller than expected.
“no costumer service no response to emails.”
Couldn't complete a timely exchange due to unresponsive customer service.
“We have reached out 4 times via email”
Received child-sized items and faced poor response and costly returns.
“They did not get back to me after many attempts.”
Colour faded and material began disintegrating within a few months.
“Colour disappeared after 2 months”
Charged an unexpected higher amount and offered only store credit.
“the charge was for $240”
Couldn't return easily and lost money due to restrictive policies.
“Style didn't suit so had to pay for postage again to return.”
Many items never fit and customer service offered excuses without resolution.
“None of them ever fit, even after two yeas.”
Returned order accepted but promised store credit was never received.
“I still haven't received it despite several follow up emails.”
Company ignored repeat emails and sizing guidance was misleadingly planned.
“ZERO customer service”
Return accepted and acknowledged, but store credit still not issued.
“I am owed $140.”
Was promised an exchange exception then received no further responses.
“they would make an exception and allow the exchange anyway.”
Charged a $38 processing fee and high total return costs.
“also charge a $38 dollar processing fee”
Worn these suits for over eight years with unmatched quality.
“the quality is unmatched.”
Return fees and postage made returning unsuitable swimwear difficult.
“charges 20% to return each item”
Flattering fits, long-lasting colours, and durable swimwear over years.
“the colours don’t fade”
High-quality basics; bikinis last a long time for me.
“high quality basics!”
High quality, supportive swimwear suitable for diving and surfing.
“Super comfy material that is also super supportive”
Reliable, long-lasting swimwear used for holidays and photoshoots.
“Quality is good, lasts a long time”
Very flattering bikinis with an accurate size guide.
“Best bikinis - so flattering!”
Bikini retained its appearance after almost a year of use.
“The quality is gorgeous!!”
Soft, comfortable fabric and colours lasted after sea and pool.
“The fabric is so incredibly soft and comfortable.”
Loves the burgundy triangle bikini; it is a go-to choice.
“my go to whenever it’s warm out”
Sizing was too small and returns required a $31 fee.
“they want me to pay $31 to return it.”
Sizing guidance was accurate and company resolved discoloration promptly.
“they immediately took care of me after I showed them what happened.”
High-quality swimwear, fast shipping, and helpful customer support from Emma.
“the person who assisted me (Emma) was helpful and responded very quickly.”
Received inconsistent sizing and faced costly, difficult returns and fees.
“You will pay $60-$80 at the lowest to get your items back”
Helpful customer service assisted with sizing and made an exchange easy.
“So helpful in helping me size and make an exchange when I needed.”
Emma provided flexible, helpful customer service when amending an order.
“Emma provided great flexibility and customer service”
Unclear sizing and steep return deductions felt like a scam.
“I had to pay extra fees that they deducted from the total amount.”
Emma provided detailed, helpful customer service to select flattering styles.
“Great customer service from Emma to help describe the style in detail”
Sizes ran extremely small and were unsuitable for adult bodies.
“The top was so small it fit my one year toddler”
Customer service clearly outlined exchange options and responded quickly.
“they were so helpful and friendly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ark Swimwear is an online retailer that sells swimwear and beach apparel. Its website lists bikinis, one-pieces, and swim basics with photos and sizing details. Shoppers can view product pages, add items to a cart, and pay through online checkout. The site typically provides shipping and returns details and a customer support contact option for questions after purchase.