Reviewers commonly praise Ark Swimwear for durable fabrics, long-term use, and flattering cuts, with multiple customers noting color retention and comfortable materials. Several shoppers highlight fast express shipping and helpful, responsive customer service (some specifically mention an agent named Emma). However, a notable group report inconsistent sizing and poor fit on certain styles, and multiple reviews describe return postage costs and a 20% restocking deduction as problematic. Consumers considering Ark Swimwear should review sizing guidance carefully, read the returns policy before ordering, and contact customer support with fit questions prior to purchase.
Examples from available reviews (Nov 2022 – Feb 2026).
Worn these suits for over eight years with unmatched quality.
“the quality is unmatched.”
High-quality swimwear, fast shipping, and helpful customer support from Emma.
“the person who assisted me (Emma) was helpful and responded very quickly.”
Return fees and postage made returning unsuitable swimwear difficult.
“charges 20% to return each item”
Received inconsistent sizing and faced costly, difficult returns and fees.
“You will pay $60-$80 at the lowest to get your items back”
Shipping and order fulfilment are frequently praised for fast express delivery; order amendments are also noted as supported.
Several reviewers report dissatisfaction with return costs and restocking fees (including a 20% restocking deduction), harming perceived value.
Website layout and sizing guides are commonly described as clear and helpful; online product selection and sizing info aid purchase decisions.
Most reviewers praise durable materials, colorfastness and flattering cuts; a smaller group reports inconsistent sizing and poor fit on some items.
Customer service is frequently described as responsive and helpful (several customers name an agent, Emma); a minority report rude or unhelpful replies.
Many long-term users report repeat purchases and satisfaction with longevity; a subset report negative experiences tied to fit and return costs.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Unable to get a response when requesting a return label.
“they don’t answer.”
Charged a large restock fee plus return shipping on refund requests.
“They charged me $42.00 for a restock fee on a suit that cost $160”
Large purchase led to unresponsive customer service and refund uncertainty.
“My emails went unanswered for weeks when i had some return issues”
Products felt child-sized and returns incurred high additional fees.
“not only a 20% restocking fee, but also a $10 return shipping fee”
Perfect fit, beautiful packaging, and excellent service encouraged future purchases.
“fit perfect, quality is beautiful.”
Company retained returned item and payment, leaving the customer unpaid.
“They still have my money and they still have the swim suit.”
Low quality and very small sizing with prohibitive return costs reported.
“they charge you effectively the cost of the suit to return it via restocking fees”
Alleges bikinis are made extra small to profit from return fees.
“They make their bikinis extra small as they charge a 20% exchange fee”
No customer service responses and garments run much smaller than expected.
“no costumer service no response to emails.”
Couldn't complete a timely exchange due to unresponsive customer service.
“We have reached out 4 times via email”
Received child-sized items and faced poor response and costly returns.
“They did not get back to me after many attempts.”
Colour faded and material began disintegrating within a few months.
“Colour disappeared after 2 months”
Charged an unexpected higher amount and offered only store credit.
“the charge was for $240”
Couldn't return easily and lost money due to restrictive policies.
“Style didn't suit so had to pay for postage again to return.”
Many items never fit and customer service offered excuses without resolution.
“None of them ever fit, even after two yeas.”
Returned order accepted but promised store credit was never received.
“I still haven't received it despite several follow up emails.”
Company ignored repeat emails and sizing guidance was misleadingly planned.
“ZERO customer service”
Return accepted and acknowledged, but store credit still not issued.
“I am owed $140.”
Was promised an exchange exception then received no further responses.
“they would make an exception and allow the exchange anyway.”
Charged a $38 processing fee and high total return costs.
“also charge a $38 dollar processing fee”
Worn these suits for over eight years with unmatched quality.
“the quality is unmatched.”
Return fees and postage made returning unsuitable swimwear difficult.
“charges 20% to return each item”
Flattering fits, long-lasting colours, and durable swimwear over years.
“the colours don’t fade”
High-quality basics; bikinis last a long time for me.
“high quality basics!”
High quality, supportive swimwear suitable for diving and surfing.
“Super comfy material that is also super supportive”
Reliable, long-lasting swimwear used for holidays and photoshoots.
“Quality is good, lasts a long time”
Very flattering bikinis with an accurate size guide.
“Best bikinis - so flattering!”
Bikini retained its appearance after almost a year of use.
“The quality is gorgeous!!”
Soft, comfortable fabric and colours lasted after sea and pool.
“The fabric is so incredibly soft and comfortable.”
Loves the burgundy triangle bikini; it is a go-to choice.
“my go to whenever it’s warm out”
Sizing was too small and returns required a $31 fee.
“they want me to pay $31 to return it.”
Sizing guidance was accurate and company resolved discoloration promptly.
“they immediately took care of me after I showed them what happened.”
High-quality swimwear, fast shipping, and helpful customer support from Emma.
“the person who assisted me (Emma) was helpful and responded very quickly.”
Received inconsistent sizing and faced costly, difficult returns and fees.
“You will pay $60-$80 at the lowest to get your items back”
Helpful customer service assisted with sizing and made an exchange easy.
“So helpful in helping me size and make an exchange when I needed.”
Emma provided flexible, helpful customer service when amending an order.
“Emma provided great flexibility and customer service”
Unclear sizing and steep return deductions felt like a scam.
“I had to pay extra fees that they deducted from the total amount.”
Emma provided detailed, helpful customer service to select flattering styles.
“Great customer service from Emma to help describe the style in detail”
Sizes ran extremely small and were unsuitable for adult bodies.
“The top was so small it fit my one year toddler”
Customer service clearly outlined exchange options and responded quickly.
“they were so helpful and friendly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ark Swimwear is a direct-to-consumer swimwear brand selling bikinis and one-pieces through its website. Consumers typically interact with the brand online—using product pages, sizing guides, and customer support—to select styles and complete purchases. When researching Ark Swimwear, shoppers commonly check sizing guidance, return policies, and customer service channels prior to buying.