Across the sampled reviews, the most consistent issues relate to online fulfilment: delayed dispatches, parcels routed to remote collection points, and problems with returns and refunds. Many reviewers describe poor or scripted customer service responses, while a smaller set report straightforward in-store interactions and acceptable product quality. If you prioritise reliable online delivery and rapid support, consider these recurring complaints before purchasing; keep order confirmations, delivery photos and communication records if you proceed. For in-person shopping, several reviewers highlighted helpful staff and a better overall experience.
Examples from available reviews (Oct 2025 – Feb 2026).
Arket refused to honour advertised Easyfundraising donation.
“they refused to honour the donation.”
Six items missing from box and Arket refused refund despite evidence.
“they finally communicated that they won’t return my money for the 6 missing items”
Leather collar stained jacket after cleaning; complaint denied due to account/time.
“the black leather collar leaked all over the jacket”
Helpful staff and tasty cafe items despite some packaging concerns.
“My coffee, cherry lemonade and dulce de leche bun were all extremely tasty”
Most reviewers report repeated problems with delivery, returns and order fulfilment, frequently causing delays or incorrect deliveries.
Several reviewers questioned value when items arrive late, are low quality, or when extra fees (returns/shipping) reduce perceived worth.
Many customers describe slow dispatch, unexpected collection-point deliveries, cart/checkout oddities and return QR codes or processes that failed.
Opinions are mixed: some praise garments and basics, while others report fabric composition errors, cheap trims or garments that deteriorated.
Frequent complaints cite unresponsive, scripted or repetitive customer service; a minority of reviews praise helpful, polite in-store staff.
Overall reviewer sentiment is negative for online purchases—delivery, refund and support issues dominate, with a few positive in-store experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
No progress on issue; company lost return despite confirmation.
“No progress on simple issue despite calling in 10 times.”
Good value lunch and excellent waiter service at Market Grill.
“The waiter Danny was excellent”
No order confirmation, money reserved, and chat misunderstood cancellation.
“Arket had reserved the money on my bank account the whole time.”
Inconsistent return policy, item not returned, rude manager.
“They failed to return the item within their terms of conditions”
Rude call handler, missing items, and poor courier service.
“Items not arrived”
Consistently positive delivery experience and reliable sizing.
“Always a joy to get my package”
Parcel marked delivered by courier but wasn't; customer service unhelpful.
“Evri courier said that they had delivered my parcel”
Received wrong item; refund offered but must reorder, poor service.
“they have arrived with three sweatshirts and a completely random blouse”
Extremely delayed delivery and Arket unresponsive about refund.
“delivered to the city where I live (NOT to the pick-up point) after 21 days!”
Was told to return and reorder rather than apply discount, increasing emissions.
“sustainability is more of a marketing message than a principle applied when it truly matters.”
Orders always delayed and customer service unable to help.
“They NEVER ship on time”
Reviewer experienced awful customer service from Arket.
“Awful customer service”
Order delayed and likely lost; refund processed, coat missing.
“they’ve confirmed the order is probably lost and will process a refund”
Store sold jumpers with visible holes and staff did not withdraw them.
“I could see a small hole starting to run in the middle of each jumper's sleeve.”
Wrong size delivered and difficult archaic returns process in Ireland.
“they delivered an S with no apology.”
Longtime customer put off by shockingly unhelpful service on phone.
“Shockingly unhelpful service from the customer service rep - she would not help for even the tiniest small matter.”
Wrong size and automatic delivery changes occurred; system and service unhelpful.
“Initially Arket sent out the wrong size”
Parcel returned without notification and customer service offered no resolution.
“the parcel had been returned to ARKET by InPost”
The quality of their T-shirts has dropped significantly.
“The quality of their Tshirts have dropped significantly.”
Lost order unresolved with repeated holds and uninformed agents.
“I’ve spent hours trying to resolve a lost order with ARKET”
Arket refused to honour advertised Easyfundraising donation.
“they refused to honour the donation.”
Delayed parcel and forced pickup far from home, unhelpful customer service.
“my parcel has been delayed by over a week.”
Very slow delivery and unhelpful, scripted customer service.
“The delivery is the slowest of any retailer I’ve dealt with.”
Order delayed beyond gift date and poor resolution offered.
“now they are giving me a delivery date of 24th.”
Delivery delayed and rerouted to a nearby shop, not home.
“the items are still in transit.”
They failed to respond to emails about missing unit number.
“I emailed to get them to add it with UPS but they haven’t replied,”
Arket charges returns, restricts sale-item returns, and delays refunds.
“They charge for returns and don't allow you to return sale in store”
Orders confirmed but never shipped; customer service provided no follow-up.
“neither was shipped.”
Paid for fast delivery but items were unavailable and pickup demanded.
“They never turned up.”
Pullover's label showed different fabric composition than advertised.
“it indicates a different composition: 55% cotton, 30% wool, and 15% polyester.”
Helpful staff and tasty cafe items despite some packaging concerns.
“My coffee, cherry lemonade and dulce de leche bun were all extremely tasty”
Package sent to shop with short pickup window, returned to store.
“my package was not delivered to my home but rather to a shop”
Company held nearly £400 for 30 days and refunded only partially.
“They took nearly £400 from me for 30 days”
Package sent to distant locker, return QR failed, suspect stock manipulation.
“my package was sent to a locker over 30 minutes away.”
Order mistakenly sent 200 miles away and refunded after long delay.
“My order was sent by Arkets mistake to a InPost 200 miles away”
Six items missing from box and Arket refused refund despite evidence.
“they finally communicated that they won’t return my money for the 6 missing items”
Leather collar stained jacket after cleaning; complaint denied due to account/time.
“the black leather collar leaked all over the jacket”
Good product quality and easy returns, but shipping is slow.
“Returns is also EXCELLENT in this regard”
Wrong item sent and Arket refused compensation or escalation.
“Sent me the wrong item”
Refund process charged and money never arrived, customer service unhelpful.
“the money never shows up in your bank account.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Arket is a retail brand within the H&M Group that sells clothing, accessories and homeware through an online shop and physical stores. Launched as a Nordic-inspired lifestyle label, some locations include cafés alongside retail space. Consumers commonly research Arket for product quality, store experience, shipping and return policies.