Reviews Analyzed
20
We Collect & Analyze Reviews
Arket
Experiences & Reviews
Arket is a retail brand within the H&M Group that sells clothing, accessories and homeware through an online shop and physical stores. Launched as a Nordic-inspired lifestyle label, some locations include cafés alongside retail space. Consumers commonly research Arket for product quality, store experience, shipping and return policies.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
26d
Overall Rating
1.4
Our Analysis
🎯
Service quality
Most reviewers report repeated problems with delivery, returns and order fulfilment, frequently causing delays or incorrect deliveries.
Share of mentions
Weak
22%
💰
Value for money
Several reviewers questioned value when items arrive late, are low quality, or when extra fees (returns/shipping) reduce perceived worth.
Share of mentions
Weak
6%
⚡
User experience
Many customers describe slow dispatch, unexpected collection-point deliveries, cart/checkout oddities and return QR codes or processes that failed.
Share of mentions
Weak
19%
🔧
Product quality
Opinions are mixed: some praise garments and basics, while others report fabric composition errors, cheap trims or garments that deteriorated.
Share of mentions
Mixed
6%
📞
Communication
Frequent complaints cite unresponsive, scripted or repetitive customer service; a minority of reviews praise helpful, polite in-store staff.
Share of mentions
Weak
23%
⭐
Overall experience
Overall reviewer sentiment is negative for online purchases—delivery, refund and support issues dominate, with a few positive in-store experiences.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
Arket online does not honour their Easyfundraising donations
"I spent over £800 at Arket online, choosing them specifically because I wanted my purchase to support my step-daughter’s school through Easyfundraisin..."
Gloria Ribeiro
Trustpilot
Oct 01, 2025
Featured for: claims donation was not honoured
Absolute nightmare customer service, refund refused for items which weren’t delivered
"Arket’s “customer service” is some kind of prank. I ordered 9 items, but only 3 were in the box when I opened it. After an absurdly kafkaesque experie..."
Stephanie
Trustpilot
Oct 01, 2025
Featured for: missing items; refund refused
Zero if I could - low quality and cheap
"Their mission of "quality long term items" is a JOKE. I bought a trench coat for £249 expecting it to be of high quality. 6 months later, as we headed..."
Sarah Kinvig
Trustpilot
Oct 01, 2025
Featured for: product defect; complaint ignored
Amazing staff!
"This review is for the new physical Dublin store on Dawson St. I just want to commend the excellent staff on what must have been a very busy and chall..."
Niall
Trustpilot
Oct 01, 2025
Featured for: positive in‑store staff experience
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
G
Gloria Ribeiro
trustpilot.com
Oct 01, 2025
Arket online does not honour their Easyfundraising donations
I spent over £800 at Arket online, choosing them specifically because I wanted my purchase to support my step-daughter’s school through Easyfundraisin...
K
Kelly Hussey
trustpilot.com
Oct 01, 2025
Slow and poor
Well I wish I’d read the reviews before ordering. As with other people, my parcel has been delayed by over a week. I contacted customer services and j...
C
Consumer
trustpilot.com
Oct 01, 2025
Slow and frustrating. Never again.
Every time I order from Arket I forget how bad my past experiences have been, and then quickly remember. The delivery is the slowest of any retailer I...
J
Janie
trustpilot.com
Oct 01, 2025
Ordered an item for a gift on 14th to…
Ordered an item for a gift on 14th to give on 21st September now they are giving me a delivery date of 24th. They said they phoned to resolve… they di...
R
Richard Poulton
trustpilot.com
Oct 01, 2025
Do not order from them if needed soon.
Do not order from them if needed soon. The delivery is highly unsatisfactory - I ordered a gift over a week in advance of needing it and the items are...
K
Kate Burford
trustpilot.com
Oct 01, 2025
Don’t answer emails
Ordered a coat for $600 and they forgot to put my unit number on the address. I emailed to get them to add it with UPS but they haven’t replied, and I...
F
FC
trustpilot.com
Oct 01, 2025
They charge for returns and don't allow…
They charge for returns and don't allow you to return sale in store, then the...
M
Maggie LO
trustpilot.com
Oct 01, 2025
Zero stars is too much!!! You deserve a negative rating instead.
Zero stars is too much!!!! Please fire the whole customer team!!! The entire team should be replaced with people who are responsible and proactive in...
J
John S
trustpilot.com
Oct 01, 2025
What an atrocious service
I bought 3 products from their website and paid for fast delivery. They never turned up. When I called customer service they said I had to go...
T
Tereza Payne
trustpilot.com
Oct 01, 2025
clothes fabric different then what website says
I purchased a pullover for my daughter from the H&M and Arket collaboration. On both the H&M and Arket websites, the product description states that t...
N
Niall
trustpilot.com
Oct 01, 2025
Amazing staff!
This review is for the new physical Dublin store on Dawson St. I just want to commend the excellent staff on what must have been a very busy and chall...
D
Do not purchase
trustpilot.com
Oct 01, 2025
Don't order for delivery
Don't order for delivery. Like many others here my package was not delivered to my home but rather to a shop and I had 3 days to get it. I was out of...
I
Innocent
trustpilot.com
Oct 01, 2025
LETTER BEFORE ACTION —-They took nearly £400 from me for 30…
They took nearly £400 from me for 30 days without any loan interest . Then refunding part of it to me . Rest I am taking dispute via bank . Are they l...
S
Steph Smith
trustpilot.com
Oct 01, 2025
Done with ARKET
Done with ARKET. Now that they charge for shipping even when delivering to a DHL locker instead of your home you'd expect at least to have the package...
c
colin boggis
trustpilot.com
Oct 01, 2025
My order was sent by Arkets mistake to…
My order was sent by Arkets mistake to a InPost 200 miles away and should have been to my home address. I contacted customer services (that’s in the P...
S
Stephanie
trustpilot.com
Oct 01, 2025
Absolute nightmare customer service, refund refused for items which weren’t delivered
Arket’s “customer service” is some kind of prank. I ordered 9 items, but only 3 were in the box when I opened it. After an absurdly kafkaesque experie...
S
Sarah Kinvig
trustpilot.com
Oct 01, 2025
Zero if I could - low quality and cheap
Their mission of "quality long term items" is a JOKE. I bought a trench coat for £249 expecting it to be of high quality. 6 months later, as we headed...
T
Tiana
trustpilot.com
Oct 01, 2025
Returns are dead easy, quality is decent but shipping is slow
ARKET is owned by COS which is owned by H&M. Runs on the same systems, same all of it.. So yea, shipping is like 3 weeks from when you ordered, but ev...
G
Georgina
trustpilot.com
Oct 01, 2025
If I could give this zero I would
If I could give this zero I would. Sent me the wrong item, to tell me to arrange a return and reordering said item without offering any compensation....
M
MD
trustpilot.com
Oct 01, 2025
Extremely disappointing first (and…
Extremely disappointing first (and last) experience The delivery times were very long — not ideal, but I could live with that. What’s truly unacceptab...
Conclusion
Across the sampled reviews, the most consistent issues relate to online fulfilment: delayed dispatches, parcels routed to remote collection points, and problems with returns and refunds. Many reviewers describe poor or scripted customer service responses, while a smaller set report straightforward in-store interactions and acceptable product quality. If you prioritise reliable online delivery and rapid support, consider these recurring complaints before purchasing; keep order confirmations, delivery photos and communication records if you proceed. For in-person shopping, several reviewers highlighted helpful staff and a better overall experience.