Reviews show a clear pattern of delivery and communication problems: many customers report late or missing orders and unanswered emails. Product complaints include wrong sizes, damaged items and allegations of counterfeit or poor-quality goods, though some buyers received satisfactory items. There are also reports of successful resolutions—refunds or reshipments—handled promptly in a minority of cases. If you consider buying, check the listed returns policy, confirm available buyer protection (for example via your payment method), and keep order confirmations and tracking details to support any dispute.
Examples from available reviews (Sep 2022 – Feb 2026).
Did not receive order and company did not respond to emails.
“Never received the order I placed.”
Sizing guide was inaccurate and returns required customer payment.
“the sizing is completely out by quite a few sizes.”
Sold a counterfeit toy; refund issued but counterfeits still sold.
“Selling counterfeit stuff”
Received a soft, well-embroidered hooded blanket and prompt postage.
“Lovely product; supersoft and embroidery good quality.”
Frequent reports of missed, late or incorrect deliveries and problems getting refunds; a smaller number of customers report timely fulfilment or replacements.
One reviewer called prices economical, while multiple others warned of poor value when items arrived damaged, mis-sized, or low quality.
Site navigation was praised by one reviewer; a few customers reported frustrating return forms, unclear timing and unexpected shipping origin.
Several reviewers received incorrect sizes, damaged items, or alleged counterfeit/cheap products; a minority report satisfactory fabric and embroidery quality.
Many reviews describe no replies or conflicting return instructions; a smaller group describes prompt, helpful email responses resolving issues.
Most reviewers report negative buying experiences (non-delivery, poor communication, product issues), while a minority describe successful refunds or good items.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Did not receive order and company did not respond to emails.
“Never received the order I placed.”
Item was smaller than expected and lacked necessary attachment.
“No attachment to make water feature work”
Received wrong size and company failed to respond to emails.
“you sent Small, so you can imagine it is of no use to me”
Sizing guide was inaccurate and returns required customer payment.
“the sizing is completely out by quite a few sizes.”
Return request ignored and advisers gave conflicting return instructions.
“heard nothing so out of pocket now as goods are not suitable”
Sold a counterfeit toy; refund issued but counterfeits still sold.
“Selling counterfeit stuff”
Product faulty and company is unresponsive, forcing PayPal complaint.
“communication is impossible”
Customer service responded promptly and issued a full refund.
“they were extremely prompt with their replies”
Received a soft, well-embroidered hooded blanket and prompt postage.
“Lovely product; supersoft and embroidery good quality.”
One of two ordered toys arrived late after Christmas, the other missing.
“Half of my order arrived.... AFTER Christmas”
Order missed delivery window and company demands return postage before refund.
“They want me to pay for the return and will not issue a refund until they have the goods back.”
Products ship from China, causing buyer disappointment.
“Don not use they ship from China !”
No response and never received ordered items, wants refund.
“I haven’t had any response at all and never received my items”
Order not received and multiple emails went unanswered.
“i still haven't received it, ive sent three emails with no reply”
Tracking showed parcel 'with Sender' and company stopped replying.
“the tracking shows item is still with Sender”
Item arrived with very poor quality; customer requested refund.
“the quality is shocking. Really cheap plastic”
Company copies products and sells counterfeit or copied items.
“Chinese company that copy other companies products.”
Paid but did not receive goods and communication ceased.
“Shocking took my money never got my goods”
Order never arrived and numerous emails received no response.
“Never Arrived, No Communication!”
Customer service responded quickly and resent parcel by Royal Mail.
“Great customer service.”
I recently purchased a few products from ArmadaDeals and I must say, I was pleasantly surprised with their service. The website is easy to navigate, and the massive catalog of deals and products are updated daily which kept me up to date with the newest trends. The prices were discounted making it an economical choice for me.
What stood out to me the most was their customer service. They made sure that my package arrived on time and in perfect condition. Their prompt response to my queries really impressed me.
Overall, my shopping experience at ArmadaDeals could not have been better! With its vast selection of quality products at affordable prices, coupled with top-notch customer service; this website has definitely gained itself a loyal customer in me!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Armada Deals is an online retail website that lists discounted consumer goods across multiple categories. The site lets customers browse product listings, place orders, and contact the retailer by email or support forms. Shoppers comparing sellers should review payment and return policies and keep records of order confirmations and tracking.