Reviewers most often praise Art.com for an easy-to-use website, broad selection, and generally good print and framing quality. Many customers report well-packed shipments, quick replacements when problems occur, and responsive customer service. However, a minority of reviews describe long back-orders, missing deliveries, ignored emails, or packaging that caused visible damage. Prospective buyers should weigh strong examples of product quality and service responsiveness against occasional fulfillment or packaging failures and consider tracking and insurance for valuable orders.
Examples from available reviews (Jun 2020 – Feb 2026).
Order arrived incomplete with poor print quality and unresponsive customer service.
“My email to the company went completely ignored.”
Customer service replaced a poorly made framed print promptly.
“they apologized and immediately sent out a new one”
Customer appreciated price, craftsmanship, selection, packaging, and timely delivery.
“I like the price and craftsmanship”
Prints arrived squashed in triangular boxes, causing visible fold lines.
“they were squashed in shipping, resulting in fold lines in the print”
Most reviewers report timely shipping and helpful service; a minority describe long back-orders, missing items and unfulfilled shipments.
Multiple reviewers highlight reasonable prices, sales and good craftsmanship; a few say value suffered when items arrived damaged or not delivered.
Customers frequently describe an easy-to-navigate site, straightforward checkout and wide selection that made finding and ordering prints simple.
Many reviewers praise print, framing and packaging quality; a smaller number report defects, smudges, cracks or packaging that caused damage in transit.
Most customers report responsive, helpful customer service and prompt replies; a few reviewers experienced ignored emails or slow follow-up.
Overall feedback trends positive with repeat buyers and satisfied customers, balanced by isolated reports of delivery issues and non-response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Stretched canvas print had wrong aspect ratio and missing texture details.
“the 4x3 ratio is a poor match for the original”
Print off-center and framing uncentered; replacement delayed.
“Print was off center, framed uncentered,”
Print arrived flattened and significantly damaged due to inadequate packaging.
“I have a significantly damaged print.”
Damaged artwork and customer received no response from Art.com.
“have not received response from Art.com.”
Product was distorted and didn't match original; returns required customer-paid shipping.
“It does NOT match the website or the original artwork.”
Prints shipped unprotected arrived creased and support did not respond.
“I emailed support 1 week ago and no response.”
Prints arrived bent and damaged due to flimsy packaging; replacements promised.
“Why is this company packaging in flimsy triangular boxes”
Order was flagged for fraud, cancelled, and customer service was unhelpful.
“the order was flagged for fraud and the order cancelled.”
No response to emailed quality concerns about frame and print.
“I received no response at all.”
Spent $200 and prints were low quality, wrinkled, and dented.
“All the prints were low quality.”
Framed picture arrived with broken glass; replacement also arrived broken.
“I ordered a framed picture and it arrived with broken glass.”
Artwork print was grainy and framing materials felt cheap.
“the prints I received were grainy and visible.”
Ordered many large canvases with good quality, timely shipping, and competitive prices.
“they were shipped within couple of days and arrived within a week of my order.”
Initial response slow, but customer service ultimately resolved refund quickly.
“refund was approved.”
Website login failed and past orders were missing from account.
“Doesn't remember/expired by password.”
Reviewer claims worst customer service and poor product; advises not to use.
“Worst customer service”
Multiple canvas prints were damaged or missing and customer service unhelpful.
“No humans to help at customer service.”
Return required customer-paid shipping and print quality was blurry.
“I had to pay $63.00 to return it!”
Colors were so inaccurate that the product was unusable and discarded.
“Colors are so off that it is hard to look at.”
Print color was so bad it was discarded and could not be corrected.
“Colors or the print were so bad that it went right into the trash.”
Framed prints consistently print much darker than website images.
“pictures are far darker than on the web site.”
Colors and product types mismatched and customer service/chatbot ineffective.
“the chat bot does not work!”
Shipping took five weeks for prints only.
“Shipping time: 5 weeks.”
Hanger on large framed print was off-center causing installation effort.
“the hanger on the back on the framed print was so off center.”
Photo prints were on very thin paper with poor resolution.
“They are printed on VERY thin paper”
Orders shipped to wrong addresses and company was unreachable for refunds.
“Never ended up getting my order and now cannot get hold of them for a refund.”
Despite mixed product quality, customer service handled returns professionally and refunded.
“they stated that I would not be required to return the goods and that I would receive a complete refund.”
Customer consistently pleased with workmanship, service, delivery, and responsiveness.
“always been pleased with their workmanship, service, delivery, and quick response to questions or concerns!”
I placed an order for 2 prints which were supposed to be birthday presents. After weeks of no updates on the tracking, the company finally tells me they are back-ordered. I waited out the delay and picked different pieces instead. Weeks later they tell me my order is ready to ship. I receive just 1 print months after ordering - my 2nd one was not even made yet!
The quality of the prints were poor, with a small crack in the corner of one and a dirty smudge on the side of another.
I felt I did everything right, waiting out their back-order situation, picking new pieces when they became available, etc. My orders were ready to ship so why didn't they just send me both at the same time? The company clearly had them sitting around, yet they did not put any effort into shipping my order together.
I cancelled the 2nd print and requested a refund for that piece months after ordering originally. My email to the company went completely ignored. After almost 6 weeks of waiting I am still missing 1/2 of what I paid for and am unable to get in contact with the company.
I figure it is time to move on and find somewhere competent to purchase prints from. They were quick to take my money but moving on will likely be difficult due to non-response, lousy craftsmanship, lack of customer service, etc. I guess they are not the only option but at least there are other choices.
Moral of the story: Caveat emptor do not purchase from this company unless you enjoy waiting + bad customer service.
Promised delivery dates were missed and customer missed an event.
“They promise delivery to get the order and then they don't care anymore.”
Some items were high quality while others were poor, but customer service refunded without return.
“they said I wouldn't need to return the item at all while providing a full refund.”
Two of three prints shipped late; customer service terrible.
“Art.com’s customer service is terrible.”
Manager mishandled order and communication, causing lost order.
“HE DROPPED THE BALL BADLY!”
Delivery took almost a month and tracking was confusing.
“Unbelievably slow delivery.”
Order repeatedly delayed and cancellation not properly confirmed.
“Asked Ryan to cancel my order. He said it was cancelled.”
Live chat rep promptly arranged a replacement and delivered it.
“he said he would replace it with a new one.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Art.com is an online retailer focused on wall art and home decor, offering prints, framed pieces, canvas wraps and posters via an e-commerce platform. The site typically provides framing and print options, a large searchable catalog, and shipping to consumer addresses. People researching Art.com commonly look for terms like framed prints, canvas art, wall decor, print framing options, packaging and shipping. This summary is aimed at shoppers comparing customer feedback and product reliability before purchasing framed or canvas art online.