Customer reviews emphasize strong customer service, frequent responsiveness and clear communication, especially around shipping and international orders. Product quality and craftsmanship are commonly praised, though a few reviewers reported damaged items on arrival; those cases were generally handled with replacements or remedial action. Ordering and the mobile/app experience are mentioned by a minority as straightforward. If return handling and communication are priorities, reviewers’ comments suggest Artemest typically addresses issues promptly; explicit value-for-money comments are less common but generally positive when mentioned.
Examples from available reviews (Nov 2021 – Feb 2026).
Most items arrived in good condition; one vase broke and a return began.
“except for one flower vase which had broken.”
Customer service swiftly replaced a defective item with a new one.
“they took care of it swiftly sending me a new item.”
Artemest provides unique, high-quality goods with excellent customer service.
“Artemest continually provides the highest quality goods,”
Good communication and careful packaging ensured safe mirror shipment.
“packaged the fragile mirror incredibly well for a shipment from Italy to New York.”
Most reviewers describe responsive, timely and helpful customer service that resolves order issues and accommodates special requests.
A small number of reviewers mention favorable pricing or no-cost accommodations; value comments are limited but positive where present.
Few reviews mention ordering or the app; those that do report ease of ordering or neutral impressions, with limited data overall.
Most reviewers praise craftsmanship and product condition; a minority reported damaged items that were subsequently replaced or remedied.
Multiple reviewers note clear, prompt responses, helpful staff and useful shipping updates, including careful handling for international shipments.
Reviewers largely report positive overall experiences, citing product quality, resolved issues and satisfactory delivery as common outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Received a poorly made coffee table differing from brochure and support was unhelpful.
“not the same design, poor craftmanship quality and a wobbly top.”
Customer service promptly replaced a damaged chandelier and facilitated customization.
“they sent me a new chandelier promptly at no additional costs”
Customer service quickly shipped a replacement for broken glasses in time.
“a replacement was shipped out within just a few days”
They resolved a small issue and provided top-notch customer service.
“they went above and beyond to remedy the situation.”
Customer service promptly addressed a broken planter and pleased the buyer.
“I received the most wonderful customer service from Angela C.”
Delivery snag was quickly resolved and items arrived in perfect condition.
“My items finally arrived in perfect condition”
Responsive customer service helped with the unique wedding gift order.
“Angela was so responsive and helped me with several things along the way.”
Artemest provides unique, high-quality goods with excellent customer service.
“Artemest continually provides the highest quality goods,”
Customer service accommodated a special wireless request at no cost.
“Customer service was timely, courteous and helpful always.”
Customer service swiftly replaced a defective item with a new one.
“they took care of it swiftly sending me a new item.”
Cushions look amazing on my sofa and I will order again.
“Lovely cushions, they look amazing on my sofa.”
Buyer is extremely pleased with the products and professional team.
“Extremely pleased by my purchase.”
Good communication and careful packaging ensured safe mirror shipment.
“packaged the fragile mirror incredibly well for a shipment from Italy to New York.”
Artemest was easy to work with, responsive, and shipped on time.
“Artemest was easy to work with and responded to all of our requests promptly”
Customer service resolved an order issue with care and consistent communication.
“customer service resolved it satisfactorily with a great deal of care and consistent communication.”
Product arrived perfectly and exceeded expectations upon receipt.
“The product arrived perfectly and exceeded my expectations on date received!”
Helpful responses to questions and high-quality, unique products.
“Very helpful with answering questions.”
Seller was responsive and delivery arrived sooner than expected.
“Responsive and delivery was much sooner than expected.”
Beautiful, well-crafted stools that are comfortable and admired.
“Such excellent craftsmenship.”
Candle holders were more beautiful in person; shipping and communication were prompt.
“They are even more beautiful in person.”
Seller was easy to work with, though item condition is unopened.
“You folks are easy to work with.”
Products are great and the table arrived in perfect condition.
“Table arrived in perfect condition.”
Cecelia was helpful and polite in email responses.
“Cecelia, the lady that was replying to my emails was very helpful and polite.”
Ordering was easy with useful shipping status updates.
“Ordering was easy.”
A new modern luxurious house will not go well with items such as; beds, coffee tables, chairs, or wall decors got from anywhere. There is a standard that is rare to find and requires one to do a thorough search. I wanted my house to look like a palace. I went through the Artemest website, downloaded the mobile app, bought a magazine, and contacted them for advice on interior design. They had charming products at great prices. I ordered several products that arrived in good shape except for one flower vase which had broken. I notified them, planned a return, and am waiting for replacements. The entire process has been successful and I'm hopeful they will not disappoint.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Artemest is an online marketplace selling curated artisan-made home décor, furniture, lighting and accessories. The platform focuses on unique, often handcrafted pieces from makers and studios, and supports international shipping, custom requests and customer service for buyers seeking luxury or distinctive home items.