Reviews Analyzed
21
We Collect & Analyze Reviews
Artemest
Experiences & Reviews
Artemest is an online marketplace selling curated artisan-made home décor, furniture, lighting and accessories. The platform focuses on unique, often handcrafted pieces from makers and studios, and supports international shipping, custom requests and customer service for buyers seeking luxury or distinctive home items.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
29d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Most reviewers describe responsive, timely and helpful customer service that resolves order issues and accommodates special requests.
Share of mentions
Strong
20%
💰
Value for money
A small number of reviewers mention favorable pricing or no-cost accommodations; value comments are limited but positive where present.
Share of mentions
Strong
5%
⚡
User experience
Few reviews mention ordering or the app; those that do report ease of ordering or neutral impressions, with limited data overall.
Share of mentions
Mixed
3%
🔧
Product quality
Most reviewers praise craftsmanship and product condition; a minority reported damaged items that were subsequently replaced or remedied.
Share of mentions
Strong
25%
📞
Communication
Multiple reviewers note clear, prompt responses, helpful staff and useful shipping updates, including careful handling for international shipments.
Share of mentions
Strong
15%
⭐
Overall experience
Reviewers largely report positive overall experiences, citing product quality, resolved issues and satisfactory delivery as common outcomes.
Share of mentions
Strong
32%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Flower Vases
"A new modern luxurious house will not go well with items such as; beds, coffee tables, chairs, or wall decors got from anywhere. There is a standard that is rare to find and requires one to do a thorough search. I wanted my house to look like a palace. I went through the Artemest website, downloaded the mobile app, bought a magazine, and contacted them for advice on interior design. They had charming products at great prices. I ordered several products that arrived in good shape except for one flower vase which had broken. I notified them, planned a return, and am waiting for replacements. The entire process has been successful and I'm hopeful they will not disappoint."
Donna John
Collected.reviews
Nov 11, 2021
Featured for: Broken item, return and app mention
Excellent Customer Service
"Excellent Customer Service! An item arrived with defects and t..."
Antonio
Trustpilot
Oct 01, 2025
Featured for: Defect resolved swiftly; replacement sent
The best!
"Artemest continually provides the highest quality goods, unique and beautiful! Their cus..."
Adriane Jetton
Trustpilot
Oct 01, 2025
Featured for: High praise for quality and service
Great shopping experience!
"We purchased a mirror by Giovanni Botticelli through Artemest and they were great with communication and packaged the fragile mirror i..."
Aaron Sternlicht
Trustpilot
Oct 01, 2025
Featured for: Clear communication and careful packaging
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
M
Marian LaMonte
trustpilot.com
Oct 01, 2025
Artemest is a top notch business of…
Artemest is a top notch business of artists and customer service. My planter arrived with a break, and I...
K
Karan Soni
trustpilot.com
Oct 01, 2025
Artmest offers some of the best…
Artmest offers some of the best homeware items out there. While we had a slight snag in the initial delivery, the team was quick to course correct and...
A
Alana
trustpilot.com
Oct 01, 2025
Great experience ordering a wedding present
I ordered a beautiful cake stand for a wedding gift and the item is so unique and I am so pleased with it. The customer serv...
A
Adriane Jetton
trustpilot.com
Oct 01, 2025
The best!
Artemest continually provides the highest quality goods, unique and beautiful! Their cus...
L
Lynne Krisfalusi
trustpilot.com
Oct 01, 2025
Excellent experience
Customer service was timely, courteous and helpful always. We ordered the Madrepora Luminous Sculptures and they were...
A
Antonio
trustpilot.com
Oct 01, 2025
Excellent Customer Service
Excellent Customer Service! An item arrived with defects and t...
M
Mrs Cortez
trustpilot.com
Oct 01, 2025
Lovely cushions
Lovely cushions, they look amazing on my sofa. Great s...
S
Soni Koul
trustpilot.com
Oct 01, 2025
My buys from Artemest
Extremely pleased by my purchase. The products are just great an...
A
Aaron Sternlicht
trustpilot.com
Oct 01, 2025
Great shopping experience!
We purchased a mirror by Giovanni Botticelli through Artemest and they were great with communication and packaged the fragile mirror i...
T
Tony Romano
trustpilot.com
Oct 01, 2025
Our company purchased the Cromia Large…
Our company purchased the Cromia Large Green Pendant Lamps. Our customer a national restaurant chain said they are “SUPER NICE”. Artemest...
S
Sabina Leva
trustpilot.com
Oct 01, 2025
I had an issue with an existing order…
I had an issue with an existing order and customer service resolved it satisfactorily with a great deal of care and consistent c...
c
customer
trustpilot.com
Oct 01, 2025
The product arrived perfectly and…
The product arrived perfectly and exce...
M
Mary Culbertson
trustpilot.com
Oct 01, 2025
Great! 10/10!
Very helpful with answering questio...
K
Kelly Manning
trustpilot.com
Oct 01, 2025
Responsive and delivery was much sooner…
Responsive and delivery was...
S
Susan Bartosch
trustpilot.com
Oct 01, 2025
Two stunning stools
I have two stools and absolutely love them. Such excellent craftsmenship. Very comfortable....
R
R Pierson
trustpilot.com
Oct 01, 2025
Gorgeous candle holders
Gorgeous candle holders! They are even more beautiful in pe...
K
Karen
trustpilot.com
Oct 01, 2025
I ordered this for a wedding present…
I ordered this for a wedding present for a friend and had it sent here bc she is presently out of the country. I have...
A
Amanda
trustpilot.com
Oct 01, 2025
Great products
Great products. Table arr...
H
Heath
trustpilot.com
Oct 01, 2025
Cecelia
Cecelia, the lady that was replying to...
J
Jay
trustpilot.com
Oct 01, 2025
Ordering was easy
Ordering was easy. Nice u...
Conclusion
Customer reviews emphasize strong customer service, frequent responsiveness and clear communication, especially around shipping and international orders. Product quality and craftsmanship are commonly praised, though a few reviewers reported damaged items on arrival; those cases were generally handled with replacements or remedial action. Ordering and the mobile/app experience are mentioned by a minority as straightforward. If return handling and communication are priorities, reviewers’ comments suggest Artemest typically addresses issues promptly; explicit value-for-money comments are less common but generally positive when mentioned.