Many customers describe durable, comfortable recliners and electric wheelchairs that arrive quickly and are easy to assemble. Several buyers also credit attentive staff for helping choose a model and setting up replacements. Another set of reviews reports major product breakdowns, safety incidents, and trouble getting warranty repairs. Ratings are sharply split between highly satisfied purchases and low-rated accounts of unresolved safety and service issues.
Examples from available reviews (May 2024 – Mar 2026).
Recliners are well made, quiet, functional, with timely delivery.
“We love these recliners, very well made, quiet running, functional”
Customer support was responsive and fully resolved the issue.
“Excellent customer support, responsive and quick to respond.”
Warranty not honored and customer service failed to resolve lift issues.
“They advertise a 5 year warranty, USELESS!!!”
Lift chair malfunctioned, caused a fall and poor company response.
“I fell. I broke my hip.”
Customer service often gets credit for helping with purchase decisions, arranging replacements, and fixing issues quickly. A clear set of reviews also describes repeated missed callbacks, ignored repair requests, and warranty claims being denied. Feedback ranges from fast, helpful support to problems that never get resolved.
Multiple reviews call the chairs and wheelchairs a good value, pointing to reasonable prices and features such as lay-flat and massage. Mentions of poor value are fewer and mostly linked to unresolved defects and warranty disputes. Overall, reviewers tend to see the products as a solid investment when they work as expected.
Many buyers report easy setup, a look that matches the listing, and smooth lift and recline operation. A small number received items they couldn’t use because instructions were missing or unclear, or key parts did not work. Most accounts describe delivery as prompt, with packaging that protects the product.
A large group praises sturdy construction, quiet motors, comfortable materials, and working features like heat and massage. Another group reports serious problems, including collapsing frames, poor welds, recline mechanisms that won’t work, and one malfunction that caused an injury. The reviews show many units performing consistently, alongside critical failures in others.
Several reviews mention clear, professional updates about delivery and installation. Others describe messages going unanswered and difficulty reaching someone during warranty claims or safety incidents. Feedback includes both timely communication and clear breakdowns in contact.
Positive reviews highlight comfort, useful functions, and helpful staff, leading to strong satisfaction. Negative reviews focus on malfunctions, safety worries, and warranty support that does not solve the problem. Overall sentiment remains polarized, with some buyers reporting reliable, pleasing purchases and others facing severe service or quality failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · bbb.org (3) · Quotes shortened · As of: March 2026
Chair arrived early and perfectly packaged with no damage.
“perfectly packaged without a single scratch or dent.”
Electric wheelchair reasonably priced, sturdy, and secure with good range.
“a great investment in my mobility.”
Lift chair malfunctioned, caused a fall and poor company response.
“I fell. I broke my hip.”
Wheelchair collapsed leaving reviewer stranded and warranty ignored.
“Wheelchair fell apart and left me stranded on the ground.”
Chair defective and company refused to honor their five-year warranty.
“The 5 year warranty the company does not honor or provide a warranty AT ALL.”
Recliner is high quality, comfortable, and functions smoothly.
“The quality and craftsmanship is unmatched.”
Customer service helped select the right recliner and eased purchase.
“The customer service staff patiently explained the differences”
Chair exceeded expectations and looks better than online photos.
“my chair looks even better than the online pictures”
Customer support was responsive and fully resolved the issue.
“Excellent customer support, responsive and quick to respond.”
Company provided professional communication and timely, smooth delivery.
“The response was straightforward and professional”
Recliners are well made, quiet, functional, with timely delivery.
“We love these recliners, very well made, quiet running, functional”
Helpful customer service and a well-made recliner exceeded expectations.
“Helpful customer service team, beautiful and well made recliner”
Customer service guided purchase and product quality met expectations.
“the return and warranty policy gave me some peace of mind”
Fast delivery, good packaging, quality wheelchair required minimal assembly.
“We were very happy with the speed of delivery and packaging”
Customer service engaged and responsive; power recliner performs well.
“customer service team stayed engaged throughout the process”
Chair did not recline as promised and footrest was defective.
“I bought an infinite lift chair that was supposed to recline flat, but it did not!”
Chair performs admirably with good massage, heat, and prompt support.
“It performs admirably.”
Missing shipment resolved quickly; chair easy to assemble and good value.
“The chair is a great value”
Chair became unsafe and customer service failed to respond repeatedly.
“We have called customer service 23 times”
Chair frame had a bad weld and company refused proper repair.
“Found that the frame had a bad weld.”
Reviewer missed return window due to brother's death and requests exception.
“we’re stuck with a chair we don’t need or want!!”
Easy assembly and use, quick delivery, and great customer service.
“Easy to assemble, easy to use and nice fabric.”
Representative was very helpful and made purchase enjoyable.
“REMOVEDwas great, very helpful and provided me with all the information I needed.”
Chairs are comfortable, sturdy, and highly recommended.
“We love the chairs! Comfortable and sturdy, this is an excellent buy.”
Company promptly offered alternatives and delivered replacement quickly.
“Delivery was quick and customer service was excellent!”
Recliner matched advertisement, comfortable material and useful lay-flat function.
“lift and lay flat function is my favourite”
Instructions were poor and support was unavailable, preventing use.
“instructs are horrible.”
Company refused to honor price-match policy and misrepresented product.
“Contacted them, they refuse to price match with the same item”
Warranty not honored and customer service failed to resolve lift issues.
“They advertise a 5 year warranty, USELESS!!!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ASJMREYE sells mobility and home seating products, including power lift chairs, electric wheelchairs, and massage recliners. The company posts specifications such as motor power, weight capacity, dimensions, and upholstery options. Its online catalog includes replacement parts, owner’s manuals, and product photos. Customers can reach ASJMREYE by phone or email and use the website to arrange delivery or replacements.