Reviews of Aspinal of London commonly highlight strong product quality, with multiple customers praising leather, finish and packaging. Shipping and online ordering are frequently described as fast and reliable, including international delivery. However, a noticeable minority report product defects and slow or unsatisfactory after-sales responses, particularly around repairs and email follow-up. If you are considering a purchase, review recent customer-care reports and inspect items on receipt; where available, use tracked delivery and verify personalised finishes on arrival.
Examples from available reviews (Sep 2022 – Feb 2026).
Personalisation issue resolved quickly with a replacement and great service.
“Aspinal of London (Alice) delt with it amazingly.”
Large-order customers experienced damaged items and unresponsive customer care.
“no other email came.”
One earring was initially missing due to packaging but was found.
“Found only one earing inside the storage pouch..”
Online ordering was straightforward and the item matched the description.
“Making the order online was straightforward.”
Reviews show mixed service: many customers praise helpful in-store staff and quick issue resolution, while others report slow or unresponsive after-sales and repair delays.
Few reviews address price directly: some say products feel worth the cost, but a small number cite repair charges or defects that reduce perceived value.
Most reviewers report smooth online ordering, clear product images, fast international shipping and careful packaging; a minority experienced missing items or delivery issues.
Majority praise leather, stitching and finish as high quality; several reviews report isolated defects (unravelled stitching, ripped corners, missing parts).
Many customers note timely order updates and tracking; a subset report problematic email support, disagreements over product issues and slow follow-up.
Overall impressions are largely positive, driven by product quality and delivery; a smaller group experienced defects or poor aftercare that affected their satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
In-store staff were very helpful and made me feel valued.
“the staff were amazing, they are a real credit to the company.”
Personalisation issue resolved quickly with a replacement and great service.
“Aspinal of London (Alice) delt with it amazingly.”
Excellent product quality and professional delivery, lacks a regional showroom.
“Excellent quality and professional handling of delivery etc.”
Passport holders arrived as described with excellent material and packaging.
“Excellent material used and luxury packaging.”
One earring was initially missing due to packaging but was found.
“Found only one earing inside the storage pouch..”
Delivered on time with superb packaging and a lovely quality wallet.
“My Husband loves the wallet...lovely quality.”
Online ordering was straightforward and the item matched the description.
“Making the order online was straightforward.”
Shipped to Western Australia in about a week with excellent service.
“From order to receipt was circa 1 week.”
Personalised items arrived within a week and were beautifully packaged.
“Everything arrived within a week of ordering”
Bag lacked internal pockets and stitching unravelled after first use.
“the stitching unravelled as soon as it was used.”
Large-order customers experienced damaged items and unresponsive customer care.
“no other email came.”
Intuitive website and enamelled earrings arrived on time and well packed.
“Product, enamelled earrings are beautiful.”
Leather credit card holder arrived quickly and appears classy and top quality.
“it looks classy and top quality!”
Received a black item but customer support insisted it matched the order.
“Received black but argued over a hour with customer support”
Product is perfect for the upcoming festival and very beautiful.
“Just what I wanted for the festival coming up.”
Team made online purchase easy and order arrived well-wrapped and on time.
“Order received at great position, well-wrapped, on time tracking, and quick delivery.”
Seamless online bag purchase with clear images and next-day express delivery.
“it was a seamless experience.”
Reviewer describes the product as a nice, well-made piece of kit.
“Nice piece of kit”
Very happy with the purchase and the item's quality is perfect.
“the quality is perfect”
Item was beautifully and carefully wrapped and delivered promptly.
“Beautifully and carefully wrapped and packaged with prompt delivery.”
Aspinal of London is an exceptional brand that offers premium quality leather handbags, wallets, and accessories. I recently purchased a gorgeous handbag from their new season collection and was thoroughly impressed with the product.
The craftsmanship on my Aspinal of London bag was impeccable. The high-quality leather used to create the purse felt like silk in my hands and had a beautiful shine to it. The fine stitching details showcased the attention to detail put into crafting this luxurious item.
In addition to the superior construction of their products, Aspinal of London's customer service is top-notch as well. The staff at their store were knowledgeable about each product and displayed a friendly demeanor while helping me make my purchase decision.
I must say I am extremely satisfied with my experience shopping at Aspinal of London - purchasing a genuine piece made me feel like royalty! In short, if you're looking for durable yet trendy leather goods that will last seasons upon seasons, then head over to Aspinal of London without hesitation!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aspinal of London is a UK-based leather goods brand selling handbags, wallets and accessories through retail boutiques and an online store. The company focuses on crafted leather items and offers personalised finishing and gift packaging alongside standard retail and delivery services.