Recent reviews indicate a split between customers who are satisfied with product materials and fit and a larger number who report problems with damaged or incorrect items and difficulty securing refunds. Multiple reviewers describe long chat wait times, unresponsive follow‑up, or platform-related refund issues, and several mention restocking fees or modified return rules. If you are considering a purchase, check the brand's current return and refund policies before ordering, document items on arrival (photos), and allow extra time for resolution. For event purchases, consider ordering well in advance or buying from a retailer with a more flexible returns process to avoid last‑minute issues.
Examples from available reviews (Feb 2023 – Feb 2026).
The reviewer had an easy, high-quality shopping experience with fast shipping.
“I recently had a wonderful experience at ASTR The Label.”
Refund was not processed and customer service failed to resolve Facebook order issue.
“Now I'm out $170 because their customer service team doesn't know how to do their job.”
A dress arrived damaged and customer service provided no solution.
“Paid £170 for a dress which arrived broken.”
Company applied a hidden 15% restocking fee under a modified return policy.
“pay a 15 percent restocking fee.”
Multiple reviewers report unresolved issues with returns, slow chat replies, refusals to escalate, and inconsistent resolution of order problems.
Several reviews cite unexpected costs (restocking fees, withheld refunds) and price concerns; a minority find the garments reasonably priced for quality.
Experiences vary: one reviewer praised the website's navigation and sizing, while others reported platform-specific issues when buying via social channels.
Product reports are mixed: some praise fabric and fit, but multiple recent reviews describe damaged items, construction failures, or incorrect shipments.
Many reviewers describe slow or missing responses, chat timeouts, removed reviews, and system errors tied to third‑party selling platforms.
Overall impressions skew negative in recent reviews, with recurring complaints about damaged orders, refunds, returns and customer support responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Return windows are short and gift card payments reverted to the credit card.
“I distinctly remember entering the gift card number, and my credit card was charged.”
Received a poorly made corset with metal boning piercing the fabric.
“Very bad product quality.”
Customer service refused a partial refund and has slow responses.
“chat responses take at least 20 minutes to receive”
A dress arrived damaged and customer service provided no solution.
“Paid £170 for a dress which arrived broken.”
Received a damaged dress and returns were refused outside the window.
“VERY poor quality and customer service.”
Received the wrong sized dress and customer service was slow and unhelpful.
“I received a dress in the wrong size.”
Company applied a hidden 15% restocking fee under a modified return policy.
“pay a 15 percent restocking fee.”
Refund was not processed and customer service failed to resolve Facebook order issue.
“Now I'm out $170 because their customer service team doesn't know how to do their job.”
Reviewer loves the brand's well-made, stylish dresses and sweaters.
“It's so well made and well priced for the quality.”
I recently had a wonderful experience at ASTR The Label. From start to finish, I was impressed with their wide selection of trendy and stylish clothing. Whether you're in the market for dresses, bodysuits, tops, bottoms or jumpsuits - they've got it all.
What stood out to me the most about ASTR The Label is how easy it was to find exactly what I was looking for. Their website is user-friendly and easy to navigate. They offer a range of sizes that fit true-to-size which made my shopping experience stress-free.
The quality of their clothing is top-notch as well. Everything felt soft and luxurious against my skin, yet durable enough to withstand frequent washing and wear.
To top it off, ordering online was a breeze with fast shipping times! Overall, I highly recommend shopping at ASTR The Label if you want fashion-forward pieces that stand out from the crowd - plus an enjoyable customer experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ASTR The Label is a contemporary women's fashion brand that sells apparel primarily through its own online store and third-party retail channels. Consumers researching the brand often look for information on product fit, garment quality, ordering and return policies, and customer service responsiveness.