Reviews split into two clear experiences. Many shoppers report items arriving with problems and say support was slow or didn’t fix it. A smaller group describes well-made pieces and fast delivery. Several reviewers also point to return hassles, restocking fees, and payment issues.
Examples from available reviews (Feb 2023 – Mar 2026).
Customer service refused a partial refund and has slow responses.
“chat responses take at least 20 minutes to receive”
Received a poorly made corset with metal boning piercing the fabric.
“Very bad product quality.”
Reviewer loves the brand's well-made, stylish dresses and sweaters.
“It's so well made and well priced for the quality.”
The reviewer had an easy, high-quality shopping experience with fast shipping.
“I recently had a wonderful experience at ASTR The Label.”
Low-rated reviews often focus on customer service. Shoppers mention slow chat replies, partial refunds being refused, and order mistakes that never get corrected. Only a few reviews describe support as helpful or on time.
Value feels lower when items arrive damaged or refunds don’t come through. A small number of reviewers say the price fit the quality. Others point to added costs, including restocking fees, as cutting into the value.
Checkout and returns draw complaints about tight return windows and payment-processing mistakes. A smaller set of reviews highlights fast shipping and an easy buying process. Fewer people mention usability issues, but when they do, the impact is major.
Most negative comments describe damaged items or construction problems right out of the package. One or two reviewers specifically praise the fabric and finishing. Complaints about quality make up the bulk of the negative feedback.
Some reviewers describe unclear policy changes and mention a 15 percent restocking fee. They also report delayed replies or unhelpful answers from support. Fewer reviews call out unclear policies directly, but those remarks stand out.
The feedback shows a sharp split between unhappy shoppers and those with smooth orders. Negative reviews center on unresolved damage, refunds, and returns, while positive ones point to good quality and fast delivery. Outcomes look strongly polarized.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Return windows are short and gift card payments reverted to the credit card.
“I distinctly remember entering the gift card number, and my credit card was charged.”
Received a poorly made corset with metal boning piercing the fabric.
“Very bad product quality.”
Customer service refused a partial refund and has slow responses.
“chat responses take at least 20 minutes to receive”
A dress arrived damaged and customer service provided no solution.
“Paid £170 for a dress which arrived broken.”
Received a damaged dress and returns were refused outside the window.
“VERY poor quality and customer service.”
Received the wrong sized dress and customer service was slow and unhelpful.
“I received a dress in the wrong size.”
Company applied a hidden 15% restocking fee under a modified return policy.
“pay a 15 percent restocking fee.”
Refund was not processed and customer service failed to resolve Facebook order issue.
“Now I'm out $170 because their customer service team doesn't know how to do their job.”
Reviewer loves the brand's well-made, stylish dresses and sweaters.
“It's so well made and well priced for the quality.”
I recently had a wonderful experience at ASTR The Label. From start to finish, I was impressed with their wide selection of trendy and stylish clothing. Whether you're in the market for dresses, bodysuits, tops, bottoms or jumpsuits - they've got it all.
What stood out to me the most about ASTR The Label is how easy it was to find exactly what I was looking for. Their website is user-friendly and easy to navigate. They offer a range of sizes that fit true-to-size which made my shopping experience stress-free.
The quality of their clothing is top-notch as well. Everything felt soft and luxurious against my skin, yet durable enough to withstand frequent washing and wear.
To top it off, ordering online was a breeze with fast shipping times! Overall, I highly recommend shopping at ASTR The Label if you want fashion-forward pieces that stand out from the crowd - plus an enjoyable customer experience.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ASTR The Label is an online apparel brand that sells ready-to-wear clothing through its e-commerce site. It offers product pages, checkout, and ways to contact customer support. The lineup typically includes seasonal drops and refreshed inventory in multiple sizes. The site also posts order, return, and payment policies tied to purchases.