Reviews Analyzed
9
We Collect & Analyze Reviews
ASTR The Label
Experiences & Reviews
ASTR The Label is a contemporary women's fashion brand that sells apparel primarily through its own online store and third-party retail channels. Consumers researching the brand often look for information on product fit, garment quality, ordering and return policies, and customer service responsiveness.
Overview & Key Metrics
Positive Sentiment
22%
Latest Review
26d
Overall Rating
1.9
Our Analysis
🎯
Service quality
Multiple reviewers report unresolved issues with returns, slow chat replies, refusals to escalate, and inconsistent resolution of order problems.
Share of mentions
Weak
18%
💰
Value for money
Several reviews cite unexpected costs (restocking fees, withheld refunds) and price concerns; a minority find the garments reasonably priced for quality.
Share of mentions
Weak
16%
⚡
User experience
Experiences vary: one reviewer praised the website's navigation and sizing, while others reported platform-specific issues when buying via social channels.
Share of mentions
Mixed
5%
🔧
Product quality
Product reports are mixed: some praise fabric and fit, but multiple recent reviews describe damaged items, construction failures, or incorrect shipments.
Share of mentions
Weak
18%
📞
Communication
Many reviewers describe slow or missing responses, chat timeouts, removed reviews, and system errors tied to third‑party selling platforms.
Share of mentions
Weak
18%
⭐
Overall experience
Overall impressions skew negative in recent reviews, with recurring complaints about damaged orders, refunds, returns and customer support responsiveness.
Share of mentions
Weak
24%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (February 2023 – October 2025).
ASTR The Label: Fashion Forward Essentials You Need
"I recently had a wonderful experience at ASTR The Label. From start to finish, I was impressed with their wide selection of trendy and stylish clothing. Whether you're in the market for dresses, bodysuits, tops, bottoms or jumpsuits - they've got it all. What stood out to me the most about ASTR The Label is how easy it was to find exactly what I was looking for. Their website is user-friendly and easy to navigate. They offer a range of sizes that fit true-to-size which made my shopping experience stress-free. The quality of their clothing is top-notch as well. Everything felt soft and luxurious against my skin, yet durable enough to withstand frequent washing and wear. To top it off, ordering online was a breeze with fast shipping times! Overall, I highly recommend shopping at ASTR The Label if you want fashion-forward pieces that stand out from the crowd - plus an enjoyable customer experience."
Maximo Beatty
Collected.reviews
Feb 19, 2023
Featured for: Positive site UX and product quality
Worst Customer Service Experience I've EVER Had!
"WARNING! DO NOT BUY FROM ASTR'S FACEBOOK SHOP! I purchased a dress from ASTR for my sister's wedding through Facebook, as they were offering a coupon...."
Kristen Burke
Trustpilot
Oct 01, 2025
Featured for: Refund failure and Facebook shop issue
Broken dress & terrible customer service
"Paid £170 for a dress which arrived broken. When I emailed and sent multiple photos of the damage, (broken elastic, made the dress unwearable) the cus..."
Consumer
Trustpilot
Oct 01, 2025
Featured for: Damaged dress and slow resolution
BEWARE
"I thought this was a great shop until I discovered their hidden "free" return agenda. If you exceed a certain amount of returns in a period of time th..."
Sarah
Trustpilot
Oct 01, 2025
Featured for: Hidden return policy and fee
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: October 2025
E
Elena
trustpilot.com
Oct 01, 2025
They removed my review
They removed my review. Very bad product quality. I recently wrote a negative review about one of their products (a corset). It is very poorly...
C
Content Photos
trustpilot.com
Oct 01, 2025
Poor customer service
I have been a loyal customer for years now, but my most recent purchase was the last. Also note that their return policy has changed such that you are...
C
Consumer
trustpilot.com
Oct 01, 2025
Broken dress & terrible customer service
Paid £170 for a dress which arrived broken. When I emailed and sent multiple photos of the damage, (broken elastic, made the dress unwearable) the cus...
K
Kelsey Griffin
trustpilot.com
Oct 01, 2025
VERY poor quality and customer service
VERY poor quality and customer service. I received a damaged dress but because I was outside...
H
Halsey Alyssa
trustpilot.com
Oct 01, 2025
received the wrong size
I received a dress in the wrong size. I ordered this for a very important event and bought the dress specifically to match the theme of the wedding. O...
S
Sarah
trustpilot.com
Oct 01, 2025
BEWARE
I thought this was a great shop until I discovered their hidden "free" return agenda. If you exceed a certain amount of returns in a period of time th...
K
Kristen Burke
trustpilot.com
Oct 01, 2025
Worst Customer Service Experience I've EVER Had!
WARNING! DO NOT BUY FROM ASTR'S FACEBOOK SHOP! I purchased a dress from ASTR for my sister's wedding through Facebook, as they were offering a coupon....
P
Peony L.
trustpilot.com
Oct 01, 2025
Great dress brand
I first found them at Nordstrom and LOVED the styles. It's so well made and well priced for the quality. They have the best dresses. I bought s...
M
Maximo Beatty
Collected.reviews
Feb 19, 2023
ASTR The Label: Fashion Forward Essentials You Need
I recently had a wonderful experience at ASTR The Label. From start to finish, I was impressed with their wide selection of trendy and stylish clothing. Whether you're in the market for dresses, bodysuits, tops, bottoms or jumpsuits - they've got it all.
What stood out to me the most about ASTR The Label is how easy it was to find exactly what I was looking for. Their website is user-friendly and easy to navigate. They offer a range of sizes that fit true-to-size which made my shopping experience stress-free.
The quality of their clothing is top-notch as well. Everything felt soft and luxurious against my skin, yet durable enough to withstand frequent washing and wear.
To top it off, ordering online was a breeze with fast shipping times! Overall, I highly recommend shopping at ASTR The Label if you want fashion-forward pieces that stand out from the crowd - plus an enjoyable customer experience.
Conclusion
Recent reviews indicate a split between customers who are satisfied with product materials and fit and a larger number who report problems with damaged or incorrect items and difficulty securing refunds. Multiple reviewers describe long chat wait times, unresponsive follow‑up, or platform-related refund issues, and several mention restocking fees or modified return rules. If you are considering a purchase, check the brand's current return and refund policies before ordering, document items on arrival (photos), and allow extra time for resolution. For event purchases, consider ordering well in advance or buying from a retailer with a more flexible returns process to avoid last‑minute issues.