Reviews Analyzed
21
We Collect & Analyze Reviews
Athena Club
Experiences & Reviews
Athena Club is an online personal-care brand that markets grooming and body-care items and operates through an e-commerce site with subscription options. People researching the brand typically look for product types, ingredient details, subscription terms, shipping policies and customer-support channels.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers praise fast, helpful customer support; several report delayed orders, ignored refunds and subscription problems.
Share of mentions
Mixed
21%
💰
Value for money
Some customers call prices reasonable and product-value strong; others report poor shave performance or lost subscription funds lowering value.
Share of mentions
Mixed
5%
⚡
User experience
Website and account help receive positive mentions; other reviewers cite hard-to-cancel subscriptions and confusing or absent tracking information.
Share of mentions
Mixed
12%
🔧
Product quality
Product feedback is split: many praise razors, wax kits and candles; multiple reports note blunt blades, packaging changes and skin irritation.
Share of mentions
Mixed
17%
📞
Communication
Many reviewers report quick, clear email responses; a notable subset describes automated replies, inaccurate tracking messages and inconsistent follow-up.
Share of mentions
Mixed
19%
⭐
Overall experience
Overall impressions vary: frequent praise for service and some products sits alongside recurring complaints about shipping, subscriptions and product issues.
Share of mentions
Mixed
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
TLC Biodegradable wipes
"Athena Club has been fantastic to deal with. Their website looks amazing and is easy to navigate around, the products are exactly as they were described and I received my order in a very timely manner. The customer service was also some of the best that I have ever seen. When I made my purchase, they answered all of my questions and gave me all the information I needed to make a decision. They also helped me track my order and made sure I received it quickly. In addition, I have been recommending this website to people who are looking to buy biodegradable wipes at affordable prices."
Lora
Collected.reviews
Nov 03, 2021
Featured for: Positive across service product UX
Great products but questionable business practices
"I love these razors and blades and they are the best ones I have tried and at a decent price. But as others mentioned, the packaging is terrible. Then..."
Carla
Trustpilot
Oct 01, 2025
Featured for: Product praised; shipping and subscriptions criticized
Fast help, and an awesome shave? Yes!
"With a mailing issue, Athena club jumped on it Instantly and had a new shipment coming out to replace it immediately. Their email help option is faste..."
ANITA
Trustpilot
Oct 01, 2025
Featured for: Fast email support; product praise
Terrible razor, shady company
"Update based on the response received: having to wait a few weeks for a request to review the purchase ensures those who are dissatisfied with their p..."
Andrea
Trustpilot
Oct 01, 2025
Featured for: Detailed negative product and process concerns
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Carla
trustpilot.com
Oct 01, 2025
Great products but questionable business practices
I love these razors and blades and they are the best ones I have tried and at a decent price. But as others mentioned, the packaging is terrible. Then...
M
Melissa Bonnett
trustpilot.com
Oct 01, 2025
Packaging keeps getting worse
Packaging keeps getting worse. Refill blades once came individually sealed and grouped in zipper pouches. It was easy to store and great for travel. N...
A
Andrea
trustpilot.com
Oct 01, 2025
Athena Club On the Spot Wax strip kit…
Athena Club On the Spot Wax strip kit is amazing! Best wax removal (and I’m a 50 year Italian...
A
Amanda Rippert
trustpilot.com
Oct 01, 2025
Great Quality Shave Products
My experience with Athena has been great! High quality products. I had recently been subscribed to another direct to consumer brand, but I feel that t...
J
Jen Covert
trustpilot.com
Oct 01, 2025
Just over it
I’ve had my subscription for a bit now but honestly not impressed you always get razor burn underarms and the stability of the razor blade it’s easy t...
J
Jennifer Shaw
trustpilot.com
Oct 01, 2025
Perfect fall and winter candle
Ordered this candle on a whim as I was searching for just the right cozy candle for fall/winter. If you're not a pumpkin spice vanilla caramel cookie...
C
Caleigh Tosner
trustpilot.com
Oct 01, 2025
The Tesla of Razors
A LIFE CHANGING RAZOR!!! WOW!! I will genuinely never go back to another brand. Athena is the Tesla of razors. I have never felt so smooth! Also, if y...
K
Kacey
trustpilot.com
Oct 01, 2025
Order never sent
Update: apparently complaining publicly is the only way that they will respond like a human and finally send the order. Ordered some wax strips last w...
N
Nevin
trustpilot.com
Oct 01, 2025
Excellent customer service
Excellent customer service. They respon...
E
Emilie Elliott
trustpilot.com
Oct 01, 2025
Athena was quick to respond and help me…
Athena was quick to respond and...
P
Pippi long
trustpilot.com
Oct 01, 2025
You guys are the best
You guys are the best! Even though it wasn't your fault,your...
A
ANITA
trustpilot.com
Oct 01, 2025
Fast help, and an awesome shave? Yes!
With a mailing issue, Athena club jumped on it Instantly and had a new shipment coming out to replace it immediately. Their email help option is faste...
K
Kyana Warhaftig
trustpilot.com
Oct 01, 2025
Molly and Emily were extremely helpful…
Molly and Emily were extremely helpful and kind. I appreciate them going above a...
S
Sarah Tweedy
trustpilot.com
Oct 01, 2025
Thank you for getting back to me fast
Thank you for getting back to me fast. An...
M
Meg Waldron
trustpilot.com
Oct 01, 2025
Awesome Customer Service
Easy email communications, clear plan put in place and the pl...
A
Andrea
trustpilot.com
Oct 01, 2025
Terrible razor, shady company
Update based on the response received: having to wait a few weeks for a request to review the purchase ensures those who are dissatisfied with their p...
A
Alicia Jessup
trustpilot.com
Oct 01, 2025
Terrible service
Terrible service. I went in circles where it was clear the agent was not actually investigating or looking a...
C
Christina Roach
trustpilot.com
Oct 01, 2025
Best customer service to be found in…
Best customer servic...
J
Jessica
trustpilot.com
Oct 01, 2025
Titanium Dioxide can cause cancer
I should have read the full ingredient list BEFORE ordering the 2nd t ime. But now I'm super disappointed and wondering if I can return this or if I n...
J
Jenna Hadley
trustpilot.com
Oct 01, 2025
I wanted to like these razors so badly…
I wanted to like these razors so badly because of the marketing and the price, but quite frankly they just don’t compare to other brands. I can’t get...
Conclusion
Reviews show consistent strengths in customer-response speed: many customers report quick email support and resolved issues. Product feedback is mixed—several users describe excellent razors, wax kits and candles, while others report blunt blades, packaging changes, razor burn or ingredient concerns. Shipping and subscription management are recurring problem areas: reviewers report delayed or untracked orders and difficulty canceling or obtaining refunds. If you consider buying, review ingredient lists, confirm subscription and shipping terms, and keep order/transaction records to help with any follow-up.