Reviewers often praise Athena Club fragrances, and several mention especially smooth shaves. Many customers also highlight quick, hands-on help from named staff who fix orders and arrange replacements. Another set of reviews describes ongoing problems with subscription billing and cancellations that never get resolved. Product complaints also come up around blade sharpness, damaged packaging, and occasional skin irritation.
Examples from available reviews (Nov 2021 – Feb 2026).
Products work well and a favorite scent 'Love Letter' smells amazing.
“It is the best thing I’ve ever smelled.”
Staff accommodated shipping issue quickly and kindly.
“Molly and Emily were extremely helpful and kind.”
Company auto-creates subscriptions, ignores support requests, and continues charging.
“DO NOT USE ATHENA CLUB!”
Razor blades were blunt and product attachment failed quickly.
“Terrible razor.”
Many reviews describe quick, practical support and fast replacements. At the same time, a sizeable group points to ongoing subscription and billing problems, including repeat charges and refunds that stall. The two experiences differ sharply depending on the reviewer.
Many reviewers call the scents and shave products premium and say that quality supports repeat buying. Others report blades that wear out sooner, weak packaging, or refunds that never get resolved, which lowers the value for them. Recurring charges also drag down value for affected customers.
Several users report extremely smooth shaves and strongly recommend the razor system. In contrast, many reviewers mention dull blades, trouble getting a close shave, and skin irritation from some products. A small number of reviews also report burns from a wax product.
Fragranced items and some shave products get praise for scent and formula. Multiple reviews describe blades losing lubrication, feeling dull, and packaging that breaks down and lets humidity reach the blades. A few reviews also raise isolated safety concerns about specific ingredients.
Many customers mention fast email replies and clear, helpful exchanges with named staff. Other reviews describe automated, unhelpful messages, confusing tracking updates, and poor communication around cancellations. Both patterns show up repeatedly in service feedback.
Ratings split clearly between very satisfied customers and reviewers with serious complaints. Positive comments focus on scent quality, shave results, and responsive staff. Negative comments focus on subscription billing, product wear, and service failures that affect customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Products work well and a favorite scent 'Love Letter' smells amazing.
“It is the best thing I’ve ever smelled.”
First order shipped quickly; second delayed but support resolved it swiftly.
“my first order shipped the next day”
Fragrance is high quality, sophisticated, and pleasantly feminine.
“smells like a luxury perfume”
Blade lubrication and longevity declined, reducing product performance.
“the quality has dropped”
Employee solved problem and reviewer is very satisfied.
“Molly was a great problem solver.”
Good product but poor shipping and subscription management.
“the packaging is terrible.”
Blades' packaging deteriorated causing humidity and storage issues.
“Packaging keeps getting worse.”
Wax strip kit removed hair effectively and company responded well.
“Athena Club On the Spot Wax strip kit is amazing!”
High-quality shave products and a surprising eco-friendly shave bar.
“High quality products.”
Subscription had shipping delays, poor communication, and unresolved refunds.
“I keep getting the same automated email that it’s on back order”
Candle smells spicy, warm, and perfect for colder months.
“Perfect for the colder months!”
Reviewer experienced exceptionally smooth shaves and recommends strongly.
“A LIFE CHANGING RAZOR!!! WOW!!”
Order didn't ship and support gave misleading tracking information.
“it still hasn’t shipped.”
Customer service responded quickly and was helpful.
“Excellent customer service.”
Company quickly helped with account recovery.
“Athena was quick to respond and help me with my account recovery”
Company replaced items and provided excellent service.
“You guys are the best!”
Prompt support replaced missing shipment and provided fast email help.
“had a new shipment coming out to replace it immediately.”
Staff accommodated shipping issue quickly and kindly.
“Molly and Emily were extremely helpful and kind.”
Company responded quickly and answered questions.
“Thank you for getting back to me fast.”
Easy email communications and a clear plan executed.
“Easy email communications”
Razor blades were blunt and product attachment failed quickly.
“Terrible razor.”
Customer service was unhelpful despite liking the razor.
“Terrible service.”
Reviewer says Athena has the best customer service in 2024.
“Best customer service to be found in 2024”
Reviewer is alarmed by titanium dioxide and worries product safety.
“Titanium Dioxide is toxic and can cause cancer.”
Razors failed to provide a close shave despite multiple passes.
“I can’t get a close shave at all;”
Subscription cancellation and refund attempts failed; support blamed my bank.
“now over 3 months later, no refund.”
Razor caused severe razor bumps, pain, and itching.
“The razor gave me horrible razor bumps.”
Company auto-subscribed orders and provided poor cancellation support.
“theyre trying to auto-subscribe you without you realizing”
Wax strips caused burns and failed to remove hairs; nonrefundable.
“Absolutely horrible experience.”
Company delays review invitations and support, making reviews seem fake.
“reviews on their website are completely fake.”
Unable to cancel subscription and got charged again.
“I havent been able to cancel and have been trying for months.”
Reviewer couldn't cancel and encountered an odd automated caller.
“I cant seem to cancel the order.”
Company auto-creates subscriptions, ignores support requests, and continues charging.
“DO NOT USE ATHENA CLUB!”
Still charged after cancellation and received razor heads that tore skin.
“and still keep getting charged and sent razor heads that tore my skin.”
Company kept charging after cancelation, forcing card replacement.
“I had to cancel my card and request a new one!”
Athena Club has been fantastic to deal with. Their website looks amazing and is easy to navigate around, the products are exactly as they were described and I received my order in a very timely manner. The customer service was also some of the best that I have ever seen. When I made my purchase, they answered all of my questions and gave me all the information I needed to make a decision. They also helped me track my order and made sure I received it quickly. In addition, I have been recommending this website to people who are looking to buy biodegradable wipes at affordable prices.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Athena Club is a direct-to-consumer personal care brand selling razors, blade cartridges, shave bars, wax products, and scented candles. It offers replacement-blade subscriptions as well as one-time purchases through its online store. The lineup includes metal-handled razors, refill cartridges, grooming accessories, and fragranced home items. Customers use account portals, email support, and online checkout to interact with the company. The site lists products in detail and lets shoppers set up recurring deliveries.