Reviews show a clear split in customer experience: many users describe hardware failures and slow or unresolved after‑sales support, while a portion of customers report satisfactory products and prompt assistance. Common, concrete issues in the reviews include missing or damaged parts on arrival, long waits for spare parts, warranty disputes, and problems with tracking/communication. If you are considering an AtomStack purchase, verify the seller (direct vs reseller), confirm warranty and returns policies, and document shipping condition at receipt. For higher‑risk buys, consider buying from local resellers or using a payment method that supports dispute resolution to reduce potential risk.
Examples from available reviews (Oct 2025 – Feb 2026).
Machine frequently failed and support stopped replying to refund requests.
“they just no longer reply to any messages.”
Happy with product and responsive customer service before and after purchase.
“very happy with the product and the customer service I received”
Laser arrived dead and company refused warranty replacement for mainboard.
“they refused to replace the part.”
Tracking app and support failed to inform about tax and left order unshipped.
“after signing up to an account on this app I have been bombarded with spam”
Most reviews report slow or unhelpful after‑sales support—requests go unanswered, warranties disputed, repairs delayed or unresolved.
Multiple reviewers say they lost money to defective units, missing parts, or repeated failures; few say the price matched expectations.
Users report mixed UX: some praise website checkout and setup; others complain tracking app spam, slow motion and timing mismatches.
Several reports of hardware failures, damaged or missing parts, poor wiring and inconsistent performance leading to long downtime.
Frequent complaints about no replies, closed tickets and inaccurate tracking updates; some customers nevertheless report timely, helpful replies.
Reviewer experiences vary widely: some praise product reliability and support, while many report broken machines and unresolved service cases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: February 2026
Multiple contact attempts failed; no phone number and no responses.
“COMMUNICATION is IMPOSSIBLE”
Item arrived broken and seller stalled messages until dispute deadline without support.
“The product arrived broken due to bad, thin packaging.”
Product failed and support stopped responding for nearly a year.
“I've been chasing them for close to a year now.”
Refurbished unit arrived damaged and seller failed to resolve issue.
“Box arrived UN-refurbished (unless they employ the blind institute to pack them,)”
Machine frequently failed and support stopped replying to refund requests.
“they just no longer reply to any messages.”
Order never arrived and seller provided only excuses without resolution.
“did never receive it”
Machine failed catastrophically and replacement parts did not fix it.
“I spent €720 on a paperweight.”
Ordered an extension kit but received only one cable and support failed to help.
“got a cable which is part of the Extension kit.”
Paid for a new machine and seller stopped responding while order remained unfulfilled.
“the order still says "unfulfilled”
Happy with product and responsive customer service before and after purchase.
“very happy with the product and the customer service I received”
Machine failed repeatedly and customer support was unresponsive and unhelpful.
“you will not get absolutely ANY.”
Website was simple to use and customer service helped beyond warranty.
“the website was simple to use”
Vendor provided efficient, professional support and replacement cable promptly.
“without any delays the service team at iKear.net have helped me resolve the issue”
Tracking app and support failed to inform about tax and left order unshipped.
“after signing up to an account on this app I have been bombarded with spam”
Laser arrived dead and company refused warranty replacement for mainboard.
“they refused to replace the part.”
Faulty firmware and company refused to replace board or provide original firmware.
“the company will not replace the control board under warranty”
Repeated poor support, inaccurate tracking, and unresolved delivery issues.
“they just don't answer any mail.”
Poor engineering and performance, with returns unresolved for months.
“DO NOT BUY ANYTHING FROM ATOMSTACK YOU WILL BE SCAMMED !!!!!”
Positive purchasing experience and responsive customer support from AtomStack.net.
“I haven’t had any issues with AtomStack.net customer support very professional very helpful.”
Won a Facebook prize and received supportive help from staff.
“Atomstack for life!”
Support agent Catherine provided patient, professional assistance easing concerns.
“She made me feel relaxed”
Very pleased with product quality and helpful post-sale service.
“I am very, very pleased with the quality of the products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AtomStack is a manufacturer of desktop and prosumer laser engraving and cutting equipment, known for diode and small-format laser systems and accessories. The company sells through its own online channels and through third‑party resellers and marketplaces. Consumers researching AtomStack commonly compare models, warranty terms, shipping options, and reseller reputations before purchase.