Reviews Analyzed
20
We Collect & Analyze Reviews
AtomStack
Experiences & Reviews
AtomStack is a manufacturer of desktop and prosumer laser engraving and cutting equipment, known for diode and small-format laser systems and accessories. The company sells through its own online channels and through third‑party resellers and marketplaces. Consumers researching AtomStack commonly compare models, warranty terms, shipping options, and reseller reputations before purchase.
Overview & Key Metrics
Positive Sentiment
35%
Latest Review
29d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Most reviews report slow or unhelpful after‑sales support—requests go unanswered, warranties disputed, repairs delayed or unresolved.
Share of mentions
Weak
22%
💰
Value for money
Multiple reviewers say they lost money to defective units, missing parts, or repeated failures; few say the price matched expectations.
Share of mentions
Weak
11%
⚡
User experience
Users report mixed UX: some praise website checkout and setup; others complain tracking app spam, slow motion and timing mismatches.
Share of mentions
Mixed
6%
🔧
Product quality
Several reports of hardware failures, damaged or missing parts, poor wiring and inconsistent performance leading to long downtime.
Share of mentions
Weak
16%
📞
Communication
Frequent complaints about no replies, closed tickets and inaccurate tracking updates; some customers nevertheless report timely, helpful replies.
Share of mentions
Weak
21%
⭐
Overall experience
Reviewer experiences vary widely: some praise product reliability and support, while many report broken machines and unresolved service cases.
Share of mentions
Weak
24%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (October 2025).
DO NOT BUY FROM ATOMSTACK
"I unfortunately made the mistake of purchasing a laser engraver (X20 Pro) from these guys 6 months ago. For more than 3 of those months it has been ou..."
Scott O'Donnell
Trustpilot
Oct 01, 2025
Featured for: Spare parts delays; no reply
Great customer service.
"I just bought my first Atomstack and very happy with the product and the customer service I received on the many ques..."
JOSH
Trustpilot
Oct 01, 2025
Featured for: Positive support and product satisfaction
Atomstack refuses to honor warranty
"Atomstack laser was dead out of the box. Their customer service diagnosed it as a faulty mainboard. Despite being within the 12 month manufacturer war..."
Mark Harvis
Trustpilot
Oct 01, 2025
Featured for: Warranty refusal despite diagnosis
Terrible Support and awful tracking App
"Purchased the M40 48watt from an English company so delivery was pretty quick and hassle free. Once I had spent a bit of time with the laser I decided..."
daveypet
Trustpilot
Oct 01, 2025
Featured for: Tracking app and communication failure
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: October 2025
L
Lawds
trustpilot.com
Oct 01, 2025
Avoid like the plague
Much like the common theme - purchase a laser engraver. It packed two months. Contacted the company (I think they are in china). they asked me for vid...
N
NB
trustpilot.com
Oct 01, 2025
Still waiting since december for…
Still waiting since december for refurbished laser to be sorted. Box arrived UN-refurbished (unless they employ the blind institute to pack them,) bro...
S
Scott O'Donnell
trustpilot.com
Oct 01, 2025
DO NOT BUY FROM ATOMSTACK
I unfortunately made the mistake of purchasing a laser engraver (X20 Pro) from these guys 6 months ago. For more than 3 of those months it has been ou...
V
Vyrd Art
trustpilot.com
Oct 01, 2025
Don´t order there!
Don´t order there! You have no rights when you have a problem with your order. I ordered something for more than EUR 400,-, did never receive it and w...
A
ANONIMO
trustpilot.com
Oct 01, 2025
Don't buy atomstack machines..
I bought an a24 pro. In the process of cutting a piece I stopped the machine from the key and the motherboard burned. I b...
S
S. R.
trustpilot.com
Oct 01, 2025
DON´T ORDER!
DON´T ORDER!! i ordered a whole E85 Extension kit for my S20 Pro Laser Engraver/Cutter and got a cable which is part of the Extension k...
A
Arnold Beamish
trustpilot.com
Oct 01, 2025
Atomstack purchase
I purchased an Atomstack X7 laser engraver in January of this year and really like the machine. I received an email from Atomstack offering me a deal...
J
JOSH
trustpilot.com
Oct 01, 2025
Great customer service.
I just bought my first Atomstack and very happy with the product and the customer service I received on the many ques...
M
Martin Korecký
trustpilot.com
Oct 01, 2025
Avoid Atomstack. Really.
bought Atomstack X40 Max. Worked fine for few weeks, then dead, they send new power switch, but I managed to fix it before arival by self help and now...
M
Mathew Martin
trustpilot.com
Oct 01, 2025
Easy to use website and great customer service
i purchased a laser cutter/engraver from them over a year ago and thought it was about time i wrote a review, the website was simple to use and provid...
B
BLAZON CHROME
trustpilot.com
Oct 01, 2025
Very professional and helpful
I was very nervous when purchasing a laser engraver from another country because of the risk of customer service. After investigating to fin that iKea...
d
daveypet
trustpilot.com
Oct 01, 2025
Terrible Support and awful tracking App
Purchased the M40 48watt from an English company so delivery was pretty quick and hassle free. Once I had spent a bit of time with the laser I decided...
M
Mark Harvis
trustpilot.com
Oct 01, 2025
Atomstack refuses to honor warranty
Atomstack laser was dead out of the box. Their customer service diagnosed it as a faulty mainboard. Despite being within the 12 month manufacturer war...
S
SprinterOz
trustpilot.com
Oct 01, 2025
I brought a system the firmware was…
I brought a system the firmware was faulty so i tried to install another firmware the company will not replace the control board under warranty and wi...
m
magillagorilla
trustpilot.com
Oct 01, 2025
I would stay well clear of this…
I would stay well clear of this company! They are absolutely horrible, no customer service, no reply to any mail, except to reply with tracking inform...
A
Alan
trustpilot.com
Oct 01, 2025
Well' where do i start
Well' where do i start. I ordered R30 v2 module and an A10 pro to run the R30 v2 on it. after over a month i received it. What a load of rubbish the e...
A
Au Au
trustpilot.com
Oct 01, 2025
There are several vendors for AtomStack…
There are several vendors for AtomStack products. The vendor I use is AtomStack.net I have read negative reviews but I’ve never had a problem with Ato...
A
Ahmad Jaber
trustpilot.com
Oct 01, 2025
Atomstack for life!
Thanks to Atomstack for letting me win the Christmas prize on their Faceb...
R
RJ
trustpilot.com
Oct 01, 2025
Best and Friendly Assistance
I will not lie. As a first time user of the service being in South Africa. I was a little scared. But the help and fast great service i experienced wi...
F
Ferdinand
trustpilot.com
Oct 01, 2025
I Ordered a Atomstack X30 laser Pro…
I Ordered a Atomstack X30 laser Pro with an extention kit (and a lot more accessories) at "Atomstack EU". First of all: I am very, very pleased with t...
Conclusion
Reviews show a clear split in customer experience: many users describe hardware failures and slow or unresolved after‑sales support, while a portion of customers report satisfactory products and prompt assistance. Common, concrete issues in the reviews include missing or damaged parts on arrival, long waits for spare parts, warranty disputes, and problems with tracking/communication. If you are considering an AtomStack purchase, verify the seller (direct vs reseller), confirm warranty and returns policies, and document shipping condition at receipt. For higher‑risk buys, consider buying from local resellers or using a payment method that supports dispute resolution to reduce potential risk.