Many reviewers say support goes silent and messages go unanswered after purchase or when they need repairs. Many also describe machines arriving damaged, failing soon after, or being refused warranty replacements. A smaller number report quick, professional help and machines that work as expected. Overall, the reviews split sharply between unresolved breakdowns and cases where support solved the problem.
Examples from available reviews (Oct 2025 – Mar 2026).
Machine failed catastrophically and replacement parts did not fix it.
“I spent €720 on a paperweight.”
Multiple contact attempts failed; no phone number and no responses.
“COMMUNICATION is IMPOSSIBLE”
Happy with product and responsive customer service before and after purchase.
“very happy with the product and the customer service I received”
Support agent Catherine provided patient, professional assistance easing concerns.
“She made me feel relaxed”
Service complaints make up most of the feedback. Reviewers describe deliveries arriving damaged, machines failing repeatedly, and refund or replacement requests that stall or get ignored. A smaller set mentions fast, professional service and replacement parts sent on time.
Several reviews describe the purchase as a total loss when machines failed soon after arrival and warranty claims were denied. A smaller group says the machines performed well and the buy felt worth it. Most comments point to a poor return when support doesn’t follow through.
Ordering and account experiences are mixed but tilt negative. Some reviewers say the website was easy and checkout was smooth. Others report tracking issues, orders that never arrived, and unclear messages about taxes and shipping.
Quality problems come up often. Reviewers mention catastrophic breakdowns, weak engineering or firmware issues, missing kit parts, and replacement parts that didn’t solve the issue. Only a minority describe the build and performance as solid.
Repeated non-response is a common theme. Several customers say support stopped replying for months or never responded at all. A few reviews single out support agents who stayed patient and handled issues professionally.
Reviews split between very bad experiences and clearly positive ones. Many low ratings mention broken or undelivered items along with support that disappears. Several high ratings describe smooth buying and helpful after-sales support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Quotes shortened · As of: March 2026
Multiple contact attempts failed; no phone number and no responses.
“COMMUNICATION is IMPOSSIBLE”
Item arrived broken and seller stalled messages until dispute deadline without support.
“The product arrived broken due to bad, thin packaging.”
Product failed and support stopped responding for nearly a year.
“I've been chasing them for close to a year now.”
Refurbished unit arrived damaged and seller failed to resolve issue.
“Box arrived UN-refurbished (unless they employ the blind institute to pack them,)”
Machine frequently failed and support stopped replying to refund requests.
“they just no longer reply to any messages.”
Order never arrived and seller provided only excuses without resolution.
“did never receive it”
Machine failed catastrophically and replacement parts did not fix it.
“I spent €720 on a paperweight.”
Ordered an extension kit but received only one cable and support failed to help.
“got a cable which is part of the Extension kit.”
Paid for a new machine and seller stopped responding while order remained unfulfilled.
“the order still says "unfulfilled”
Happy with product and responsive customer service before and after purchase.
“very happy with the product and the customer service I received”
Machine failed repeatedly and customer support was unresponsive and unhelpful.
“you will not get absolutely ANY.”
Website was simple to use and customer service helped beyond warranty.
“the website was simple to use”
Vendor provided efficient, professional support and replacement cable promptly.
“without any delays the service team at iKear.net have helped me resolve the issue”
Tracking app and support failed to inform about tax and left order unshipped.
“after signing up to an account on this app I have been bombarded with spam”
Laser arrived dead and company refused warranty replacement for mainboard.
“they refused to replace the part.”
Faulty firmware and company refused to replace board or provide original firmware.
“the company will not replace the control board under warranty”
Repeated poor support, inaccurate tracking, and unresolved delivery issues.
“they just don't answer any mail.”
Poor engineering and performance, with returns unresolved for months.
“DO NOT BUY ANYTHING FROM ATOMSTACK YOU WILL BE SCAMMED !!!!!”
Positive purchasing experience and responsive customer support from AtomStack.net.
“I haven’t had any issues with AtomStack.net customer support very professional very helpful.”
Won a Facebook prize and received supportive help from staff.
“Atomstack for life!”
Support agent Catherine provided patient, professional assistance easing concerns.
“She made me feel relaxed”
Very pleased with product quality and helpful post-sale service.
“I am very, very pleased with the quality of the products.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AtomStack makes and sells desktop laser engravers and cutters, along with related accessories. It offers replacement parts, kits, and consumables for hobby and light commercial work. The company shares product details, firmware, user manuals, and sales through its official online store and authorized resellers. Customers commonly use AtomStack machines for woodworking, leatherwork, acrylic cutting, and small production runs.