Reviews split into two clear stories: fast, accurate deliveries, and repeated breakdowns with orders, refunds, and returns. Many customers describe smooth purchases, quick shipping, and the right items arriving. A large group says orders never shipped, the business entered liquidation or closed, and refunds were not paid. Several reviewers also mention long periods with no reply from customer support.
Examples from available reviews (Jul 2021 – Mar 2026).
Seller took payment but didn't ship before going bankrupt.
“They took our money, but never shipped the product knowing they were about to go bankrupt.”
No tracking provided and company unresponsive, card company contacted.
“no reply ended up contacting my credit card company to tell the company was a fraud”
Product was great and delivered quickly.
“Great product and fast delivery”
Happy with coat, prompt delivery, and beautiful packaging.
“Very happy with my new coat and the promptness of the delivery.”
Most service comments focus on deliveries that did not happen and refunds that did not get resolved. Several reviewers say their orders never shipped, returns were refused, or refunds were not paid after the company stopped trading. A smaller set reports quick shipping and deliveries with no issues.
Some customers highlight sharp pricing, discounts, and strong value on designer items. These value notes appear less often than complaints about service and item condition. A few positive reviews tie the value to fast delivery and receiving the correct products.
Reviewers mention missing tracking information, late dispatch, and trouble setting up returns. Some buyers say email is the only way to reach the company and that replies were slow or never came. Others describe an easy checkout and fast fulfillment.
Complaints describe damage, scratches, and items said to be counterfeit or not as listed. Several positive reviews say the designer goods were authentic, arrived in good condition, and matched sizing. Quality problems often appear alongside refused returns or disputed refunds.
Many reviews point to customer service that does not respond and long waits for email replies. Several people say support replied at first and then stopped. A smaller number report helpful, quick support.
Overall, reviews are sharply split between high-rated purchases that went smoothly and low-rated cases involving non-delivery and lost money. Many negative stories mention insolvency or liquidation stopping orders from being fulfilled. Positive reviews focus on speed, packaging, and items arriving as described.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
First purchase marred by no responses to multiple emails.
“I have sent a couple of emails but have had no response.”
Excellent, fast, and helpful customer service; will buy again.
“Excellent customer service, fast efficient service, always on hand to answer any questions.”
Hesitant to order after reading negative reviews; hasn't purchased yet.
“I have not yet ordered from Atterley.”
First-time buyer received no response after multiple contacts over ten days.
“I have contacted Atterley customer services several times over the last 10 days and I’ve still not received a response.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Atterley runs an online store selling clothing, footwear, and accessories. It lists items from boutiques and independent sellers, alongside stock it holds itself. The range often includes designer handbags, coats, shoes, and sunglasses. Shoppers order through the website, pay online, and choose delivery to UK and international addresses. Customers typically contact support through the site’s service channels or by email.