Reviews Analyzed
13
We Collect & Analyze Reviews
Audio Advice
Experiences & Reviews
Audio Advice is a U.S.-based retailer and integrator focused on consumer and home-theater audio equipment. The company operates retail showrooms alongside an e-commerce site, and offers product advice, technical support, and installation services for speakers, receivers, turntables and related components.
Overview & Key Metrics
Positive Sentiment
54%
Latest Review
15d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Mixed reports: many customers praise knowledgeable staff and helpful after-sales support, while others describe unresponsive or dismissive employees and missed follow-ups.
Share of mentions
Mixed
22%
💰
Value for money
Few mentions: some buyers noted competitive pricing on open-box items, while others criticized billing practices and pre-order charging without clear shipping timelines.
Share of mentions
Mixed
3%
⚡
User experience
Varied buying experiences: multiple customers report smooth returns and replacements, but many describe order delays, confusing online processes, and unresolved support callbacks.
Share of mentions
Mixed
21%
🔧
Product quality
Several reviews report incorrect or defective items delivered (wrong model, missing needle, faulty speaker). In most cases replacements were arranged, but initial failures were common.
Share of mentions
Weak
9%
📞
Communication
Communication is inconsistent: some customers received timely callbacks and troubleshooting from named staff, while others encountered answering-service routing and no returned calls.
Share of mentions
Mixed
22%
⭐
Overall experience
Overall impressions are split: repeat buyers and those who received responsive support report positive outcomes; others experienced fulfillment and customer-service breakdowns.
Share of mentions
Mixed
23%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 13 verified reviews (November 2021 – October 2025).
3 Great Experiences! Three Great Experiences! I've purchased 3 things from Audio…
"I've purchased 3 things from Audio Advice and they've been nothing but terrific. My first purchase was a Rega P6 turntable and it was an open box purc..."
George Wagner
Trustpilot
Oct 01, 2025
Featured for: Repeat purchases, positive service
What an utterly abysmal company
"What an utterly abysmal company. Their customer service is for all intents and purposes non-existent. I ordered a $2000 AVR from them... it shows in m..."
Tim Kramer
Trustpilot
Oct 01, 2025
Featured for: Severe communication and tracking failure
Purchased a $4000 Technics SL-1200-G
"Purchased a $4000 Technics SL-1200-G. Instead received a $1600 Technics SL-1200GR. Did a chat and was told they would overnight the correct turntable..."
Scott Bailes
Trustpilot
Oct 01, 2025
Featured for: Wrong item, mixed resolution
Rollercoaster of Emotions
"I ordered, on a whim, an open box vinyl stylus because Audio Advice had it in stock and for the lowest price around the net. I had never ordered anyth..."
Victor Salas
Trustpilot
Oct 01, 2025
Featured for: Product defect then quick resolution
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 13 reviews
All Customer Reviews
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Janet Clausen
trustpilot.com
Oct 01, 2025
I purchased a CD player and AMP…
I purchased a CD player and AMP directly from Marantz and JBL speakers from Audio Advice. After installation one of the speakers was not delivering fu...
D
David Hartwell
trustpilot.com
Oct 01, 2025
Probably very knowledgeable, not very personable
The first time I went by the store to hear the Super Lintons was on a Monday. I parked in front of the store close to a customer and employee loading...
T
Tim Kramer
trustpilot.com
Oct 01, 2025
What an utterly abysmal company
What an utterly abysmal company. Their customer service is for all intents and purposes non-existent. I ordered a $2000 AVR from them... it shows in m...
H
Hendricus
trustpilot.com
Oct 01, 2025
Absolute dirt bags
Absolute scum bags. Placed an order for an item they supposedly had in stock. Days went by with no receipt or tracking number. Took 3 days of calls an...
V
Victor Salas
trustpilot.com
Oct 01, 2025
Rollercoaster of Emotions
I ordered, on a whim, an open box vinyl stylus because Audio Advice had it in stock and for the lowest price around the net. I had never ordered anyth...
G
Gary form Canada, Toronto.
trustpilot.com
Oct 01, 2025
Marty at Audio Advice is excellent to deal with.
There is fellow at Audio Advice named Marty. He is truly excellent and uber helpful. He always response with knowledgeable answers. I highly recommend...
G
George Wagner
trustpilot.com
Oct 01, 2025
3 Great Experiences! Three Great Experiences! I've purchased 3 things from Audio…
I've purchased 3 things from Audio Advice and they've been nothing but terrific. My first purchase was a Rega P6 turntable and it was an open box purc...
H
Herb Jenssen
trustpilot.com
Oct 01, 2025
No online customer service!
was very disappointed in online Customer Service after purchasing my receiver on line about one week ago. I called with a question and left my number...
A
Alex
trustpilot.com
Oct 01, 2025
This does not seem to be the same…
This does not seem to be the same company with the passion for selling good audio products that they were in the nineties. It appears that they have a...
T
Trevor Standiford
trustpilot.com
Oct 01, 2025
Don't follow through and very arrogant.
My experience is terrible. Original Sales person we talked to never got back to us after inquiring about building a theater / whole house system. Went...
S
Scott Bailes
trustpilot.com
Oct 01, 2025
Purchased a $4000 Technics SL-1200-G
Purchased a $4000 Technics SL-1200-G. Instead received a $1600 Technics SL-1200GR. Did a chat and was told they would overnight the correct turntable...
J
JackH
trustpilot.com
Oct 01, 2025
Just Superb!
I'm surprised there aren't many reviews for this great company. They are a retail store that has added a fantastic online shop. They are great to work...
T
Tom Chambers
Collected.reviews
Nov 15, 2021
Paradigm Founder 80F Floorstanding Speaker
I was very excited to receive headphones from Audio Advice as a gift for my birthday. After reading other people's reviews about the company I realized that this brand makes fantastic products so I was pretty pumped! And since I was planning to buy speakers, I decided to order from Audio Advice instead, but when the speakers arrived, I noticed they were the wrong orders., but this wasn't a big deal to me. However, there was an issue with one of the speakers and it couldn't be utilized. I contacted AA and within 72 hours they had the correct speakers on their way to me. Still waiting, but so far customer service has been excellent.
Conclusion
Reviews for Audio Advice show a clear pattern: some customers repeatedly receive knowledgeable, hands-on support and successful problem resolution (staff like Marty, Jeff and Mike are called out by name). At the same time, multiple reviews document problems with order fulfillment, tracking, answering‑service routing and missed callbacks. Several customers report receiving incorrect or defective items but note that replacements were sometimes provided. For shoppers, consider confirming stock and shipping procedures up front and documenting promised callbacks; those prioritizing direct, in-person showroom advice may have a different experience than strictly online buyers.