Reviews show many customers value AUrate New York for product quality, craftsmanship and pieces that wear well. At the same time, several reviews flag inconsistent shipping, tracking, and return experiences, including lost packages or difficult returns. Customer service is often described as responsive and helpful in resolving issues, though some customers report not being able to reach support. Prospective buyers may want to check available shipping protections (signature, insurance) and the return policy before purchasing, and inspect items on arrival for any defects.
Examples from available reviews (Nov 2021 – Feb 2026).
Did not receive ordered product and couldn't reach customer service.
“I did not receive the product I ordered.”
Necklace arrived defective and product quality has declined.
“it arrived defective.”
Multiple purchases with great experiences and prompt, helpful customer support.
“When an issue arose with one of my purchases, they were quick to respond and resolve.”
Reviewer praises product quality, selection, and affordable price.
“The quality of the product! I really love the selections and the price!”
Most reviewers describe helpful, responsive staff and positive interactions; a minority report unresolved service issues or dissatisfaction during problem handling.
Some customers explicitly call the pieces good value for the price, while a few feel craftsmanship or durability did not justify the cost.
Several reviewers report problems with ordering, returns and delivery options; complaints include difficult return procedures and lost packages.
Many reviewers praise weight, finish and craftsmanship; however, a number report defects such as stones falling out or items arriving damaged.
Feedback on shipping and tracking is split: some note very fast shipping and prompt replies, while others report poor updates or lost shipments.
Overall impressions lean positive because of product and service, but recurring shipping and defect reports produce a noticeable set of negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I’m sensitive when buying jewelry such as necklaces, earrings, and bracelets due to my sensitive skin. For this reason, I prefer 100 %percent gold products that I believe can only be found at AurateNewYork. I, therefore, decided to make this my only store where I place my orders. I have always been treated well by the staff, enjoyed fast delivery and quality products. Nevertheless, they disappointed me during my last purchase. They delayed the shipment and kept promising my goods would be delivered. For three days, I missed work waiting for them. They were apologetic and I hope this will never happen again
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AUrate New York is a New York–based jewelry brand selling rings, necklaces, bracelets and earrings through its online store and physical locations. The company is commonly discussed in consumer reviews for its gold and gemstone pieces, order fulfilment, and customer support. People searching reviews typically compare product quality, shipping, return policies, and responsiveness of AUrate’s customer service.