Reviews Analyzed
6
We Collect & Analyze Reviews
Aurum Brothers
Experiences & Reviews
Aurum Brothers is a jewelry brand and online retailer. Consumers researching this company typically evaluate material quality, sizing and fit, repair and return policies, customer support responsiveness, and shipping timelines when deciding whether to purchase.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
40d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Several customers praised accommodating, helpful staff and named representatives; a minority reported unresolved repair or exchange problems and slow resolutions.
Share of mentions
Mixed
18%
💰
Value for money
A small number of reviewers described items as overpriced or not matching expected materials, citing cost concerns relative to perceived quality.
Share of mentions
Weak
7%
⚡
User experience
Multiple reviewers reported smooth ordering and delivery and clear customization options; a few raised issues about sizing guidance and fit.
Share of mentions
Strong
14%
🔧
Product quality
Reviewers were divided: some noted detailed craftsmanship and high-quality stones, while others reported snapping, poor material feel, or item mismatches.
Share of mentions
Mixed
21%
📞
Communication
Feedback shows both prompt, helpful replies from staff and instances of prolonged email exchanges or confused messages about returned items.
Share of mentions
Mixed
18%
⭐
Overall experience
Overall impressions range from repeat, satisfied buyers to customers who experienced disputes over sizing, repairs, or product expectations.
Share of mentions
Mixed
21%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 6 verified reviews (November 2022 – October 2025).
Amazing customer service and style
"The range and craftsmanship is magnificent and their customer service, second to none. Big thanks to Eleanor and the team for..."
Dion Appel
Trustpilot
Oct 01, 2025
Featured for: repeat buyer praising service
Not the "luxury" brand they claim to be
"After SIXTEEN emails back and forth with this unscrupulous company about a bracelet they made incorrectly, I ended up having to file a dispute with my..."
JC
Trustpilot
Oct 01, 2025
Featured for: detailed complaint on returns
I brought 4 bracelets in 2017 BUT .....
"I brought 4 bracelets in 2017, over 650USD. In July 2024 one snapped, so I sent all 4 to have the string replaced. I figured 7 years wasn't a bad perf..."
Customer
Trustpilot
Oct 01, 2025
Featured for: repair returned wrong item
Aurum Brothers: Men's Premium Stone Jewelry at its Finest
"I recently had the pleasure of purchasing a custom-made beaded bracelet from Aurum Brothers and my experience was nothing short of exceptional. Right off the bat, I was impressed by the premium quality of their stone jewelry crafted for men. Their online platform provided an array of high-quality stones to choose from, which made it easy to create a customized bracelet that truly reflected my personal style. What stood out most during my experience with Aurum Brothers was their excellent customer service. From start to finish, their team went above and beyond in ensuring that I received exactly what I wanted. Any questions or concerns that I had were met with prompt responses and helpful suggestions. When my beautiful bracelet arrived, it exceeded all expectations - not only did it fit perfectly but it looked absolutely stunning on me! The attention to detail in each bead is apparent, making every piece unique and special. Overall, I highly recommend Aurum Brothers for any man looking for premium quality stone jewelry accompanied by top-notch customer service. They have certainly earned a returning customer in me!"
David
Collected.reviews
Nov 25, 2022
Featured for: positive product and service
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 6 reviews
All Customer Reviews
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Customer
trustpilot.com
Oct 01, 2025
I brought 4 bracelets in 2017 BUT .....
I brought 4 bracelets in 2017, over 650USD. In July 2024 one snapped, so I sent all 4 to have the string replaced. I figured 7 years wasn't a bad perf...
C
Customer AndyB
trustpilot.com
Oct 01, 2025
Excellent Quality.
Excellent Quality. Thank you Eleanor for the great customer service. From ordering to delivery,...
G
Geoffrey Gedge
trustpilot.com
Oct 01, 2025
Disappointing
Disappointing is what I would describe that turned up - doesn’t even really look Like t...
D
Dion Appel
trustpilot.com
Oct 01, 2025
Amazing customer service and style
The range and craftsmanship is magnificent and their customer service, second to none. Big thanks to Eleanor and the team for...
J
JC
trustpilot.com
Oct 01, 2025
Not the "luxury" brand they claim to be
After SIXTEEN emails back and forth with this unscrupulous company about a bracelet they made incorrectly, I ended up having to file a dispute with my...
D
David
Collected.reviews
Nov 25, 2022
Aurum Brothers: Men's Premium Stone Jewelry at its Finest
I recently had the pleasure of purchasing a custom-made beaded bracelet from Aurum Brothers and my experience was nothing short of exceptional.
Right off the bat, I was impressed by the premium quality of their stone jewelry crafted for men. Their online platform provided an array of high-quality stones to choose from, which made it easy to create a customized bracelet that truly reflected my personal style.
What stood out most during my experience with Aurum Brothers was their excellent customer service. From start to finish, their team went above and beyond in ensuring that I received exactly what I wanted. Any questions or concerns that I had were met with prompt responses and helpful suggestions.
When my beautiful bracelet arrived, it exceeded all expectations - not only did it fit perfectly but it looked absolutely stunning on me! The attention to detail in each bead is apparent, making every piece unique and special.
Overall, I highly recommend Aurum Brothers for any man looking for premium quality stone jewelry accompanied by top-notch customer service. They have certainly earned a returning customer in me!
Conclusion
Reviews for Aurum Brothers show a mix of satisfied repeat customers and several detailed complaints. Positive feedback highlights attentive staff, named representatives, and craftsmanship on many bracelets. Negative reports focus on sizing mistakes, repair or return disputes, material concerns, and occasional mismatches or snapping. If you consider buying, verify sizing instructions, ask about repair and return procedures, and keep shipment and communication records to support any future claims.