Many customers like the brand’s attractive gemstone bracelets, noting good finish and, in some cases, quick replacements for defective items. A major complaint is surprise import and delivery fees at checkout or on delivery. Several reviews mention durability issues such as visible thread, bracelets snapping, and clasps that are hard to use. Low-rated posts also repeatedly point to sizing disputes and uneven results with repairs or refunds.
Examples from available reviews (Nov 2022 – Mar 2026).
Unexpected import charge at delivery due to unclear checkout shipping information.
“I was therefore surprised to receive a demand for £62 from UPS for "charges".”
Five of six bracelets broke and company failed to reimburse shipping.
“Six bracelets purchased...5 of them broke. The materials they use do not hold up.”
Peridot bracelet looks and feels very good with nice stone refraction.
“I just received a peridot bracelet and and I am very happy with the look and the feel of the piece.”
Company promptly replaced a defective bracelet at no charge.
“they very promptly assisted with replacing the bracelet at no charge.”
Some reviewers describe quick, helpful replies that resulted in free replacements. Others say the company refused resizing, left complaints unanswered, or didn’t honor promised guarantees. Experiences with repairs and escalations differ widely.
Many low-rated reviews say the items feel overpriced because of durability problems or because they don’t match the photos. Added costs—such as resizing fees and unexpected shipping or import charges—pushed totals higher. Positive reviewers still call the purchase worth it when the look and durability matched expectations.
Several customers report shipping delays that missed gift dates, along with unclear checkout details about duties. Some found the clasp hard to fasten without help and raised usability concerns. A smaller number praise an easy ordering process and clear product pages.
Many five-star reviews highlight the craftsmanship, stone look, and overall finish. A sizable group of low-rated reviews mention exposed thread, snapped bracelets, and repeat breakage across more than one purchase. Durability is the most common quality issue.
Several reviewers point to unexpected UPS or import fees and confusion at checkout about who pays for shipping charges. Some describe weak follow-up or messages going unanswered once disputes started. Others mention clear, attentive communication from specific staff members.
Reviews tend to land at the extremes: many five-star posts focused on the look of the jewelry and good service, and many one- and two-star posts centered on added fees, breakage, and unresolved sizing problems. Some customers asking for replacements or help get fast support, while others report disappointing outcomes.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (12) · Reviews (1) · Quotes shortened · As of: March 2026
Unexpected import charge at delivery due to unclear checkout shipping information.
“I was therefore surprised to receive a demand for £62 from UPS for "charges".”
Peridot bracelet looks and feels very good with nice stone refraction.
“I just received a peridot bracelet and and I am very happy with the look and the feel of the piece.”
Bracelet was thin, not like the picture, and felt cheap.
“The bracelet that came was thin and not like the picture.”
Premium unique handcrafted gemstone jewelry with great customer service.
“Awesome premium unique handcrafted gemstone bracelets & necklaces.”
Unexpected delivery charge caused refusal to deliver and poor customer relations.
“they have zero customer relations and will totally ignore you”
Hidden UPS fee nearly £100 prevented dispatch and led to costly refund.
“wouldn’t be despatched until I paid UPS an important fee of nearly £100”
Stated shipping times were misleading and order was not ready for gift presentation.
“Ordered as a gift and was left with nothing to present on the day.”
Company repaired only two bracelets and returned a wrong variant.
“one of the bracelets they say they received was a variant I didn't buy in the first place!”
Excellent quality bracelet and helpful customer service throughout.
“Excellent Quality. Thank you Eleanor for the great customer service.”
Product did not match the listing and felt overpriced.
“doesn’t even really look Like the item shown”
Magnificent craftsmanship and excellent customer service for special requests.
“The range and craftsmanship is magnificent and their customer service, second to none.”
Company refused to remedy an incorrectly sized bracelet and provided poor service.
“Their “30-day Satisfaction Guarantee” is categorically false.”
Products look good but use low-quality materials that break easily.
“Products look good but they are made of very low quality materials.”
Bracelets showed thread issues quickly and materials did not hold up.
“the thread underneath became visible, as shown in pictures shared by other customers.”
Resizing costs plus high €25 shipping made the repair unreasonable.
“they charge €25.00 for shipping. This is making fun of customers.”
Well-made natural stone armbands and necklaces with careful craftsmanship.
“The products (Armbands and Necklaces) are well made and 100% natural stones, cut and polished.”
Clasp is nearly impossible to fasten alone, making bracelet unusable solo.
“the clasp is impossible to get on unless you have another person.”
Bought multiple bracelets over years and remained very satisfied.
“Bought 6 bracelets over the last 2 or 3 years, very satisfied about all of them.”
Excellent customer service and high-quality products; highly recommended.
“Excellent customer service and superb quality. Highly recommend.”
Bought two bracelets, loved both, and praised top-notch customer service.
“I’ve purchased 2 bracelets from them. Love both of them.”
Excellent product and customer service described as second to none.
“Excellent product And costumer service is second to none Amazing”
Reviewer pleased with new holiday statement piece from Aurum Brothers.
“My New Statement for This Holiday's Season.”
Beautifully crafted first purchase with exquisite quality and desire to buy more.
“A beautifully crafted and designed piece that brings together a perfect combination of the gemstones I’ve been looking for.”
Bracelet was too tight and company refused free resizing or satisfactory support.
“It is too short to easily latch and too tight for comfort.”
Bracelet broke twice; support responsive but ineffective and lacks phone contact.
“Service is good in response but not so good in solving the problem.”
Company promptly replaced a defective bracelet at no charge.
“they very promptly assisted with replacing the bracelet at no charge.”
Five of six bracelets broke and company failed to reimburse shipping.
“Six bracelets purchased...5 of them broke. The materials they use do not hold up.”
Ordered seven bracelets and found the jewelry to be high quality.
“I have ordered 7 bracelets from them. Such high quality jewelry”
Excellent products, clear website descriptions, and attentive customer communication.
“Amazing products and amazing customer experience.”
About 15 bracelets owned, generally high quality despite some high prices.
“I have about 15 bracelets from the company and love them all.”
Reviewer asks whether wearing these bracelets causes wrist pain or joint issues.
“Has anyone started to have wrist pain and issues in joints over time due to wearing the see bracelets”
I recently had the pleasure of purchasing a custom-made beaded bracelet from Aurum Brothers and my experience was nothing short of exceptional.
Right off the bat, I was impressed by the premium quality of their stone jewelry crafted for men. Their online platform provided an array of high-quality stones to choose from, which made it easy to create a customized bracelet that truly reflected my personal style.
What stood out most during my experience with Aurum Brothers was their excellent customer service. From start to finish, their team went above and beyond in ensuring that I received exactly what I wanted. Any questions or concerns that I had were met with prompt responses and helpful suggestions.
When my beautiful bracelet arrived, it exceeded all expectations - not only did it fit perfectly but it looked absolutely stunning on me! The attention to detail in each bead is apparent, making every piece unique and special.
Overall, I highly recommend Aurum Brothers for any man looking for premium quality stone jewelry accompanied by top-notch customer service. They have certainly earned a returning customer in me!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aurum Brothers sells gemstone bracelets and necklaces through its online store. The website shows product pages with photos and checkout options. Orders ship through commercial carriers, with different shipping methods available. The site also lists ways to contact the company for questions and order support.