Customer feedback for Autonomous shows a split pattern: many buyers praise desk and chair quality and highlight quick, helpful support agents by name. At the same time, a recurring set of reviews raises concerns about shipping reliability, inventory accuracy, and a few durability problems (broken seat mounts, incorrect specs). If you are considering a purchase, check current shipping estimates, confirm product specifications (minimum heights and dimensions), and review warranty or replacement options. For buyers who prioritize responsive live chat or documented support, several reviewers cite positive experiences that may be relevant when evaluating purchase risk.
Examples from available reviews (Oct 2025 – Feb 2026).
Order delayed nearly two months with no updates and unhelpful support.
“Horrible customer service. Horrible communication.”
Ashley provided friendly, thorough, and prompt help online.
“Ashley at the online help chat was amazing, thorough, friendly, and helpful.”
Chair parts broke after a few years and support was unresponsive.
“both front bolts on the seat completely broken.”
Most reviews describe helpful, responsive support agents who resolve issues; a smaller group report unresponsive or ineffective support.
Very few reviews discuss price explicitly; one questions value for a specific chair cost, another frames purchase as health investment.
Users report easy assembly and comfortable use for many products, while others note fit, adjustability, or height problems limiting usability.
Several reviewers praise build quality and finish; a subset reports durability issues (broken seat mounts, nonfunctional parts, scratches).
Many reviews praise clear, prompt chat and order updates; a notable portion describe long delays, incorrect availability, or poor shipment updates.
Overall impressions skew positive for product and support, but recurring reports of delivery problems and some durability failures lower satisfaction for some buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Desk arrived scratched and customer support has not resolved it yet.
“Desk came scratched.”
Desk is attractive, easy to assemble, and well priced.
“Love the desk, sharp looking, easy to assemble, great price!”
Ashley helped reset and get the standing desk working again.
“Ashley was still able to help me get my standing desk reset and working again!”
Chat support responded quickly and resolved the product issue.
“The support was fast, helpful, and very kind.”
Autonomous delivered a complete, sturdy table in two days.
“I got it in 2 days. Complete and ready to go.”
Product is quality and shipped quickly.
“Quick shipping quality product”
Issue was solved quickly and professionally; reviewer appreciated Ashley.
“Solve issue very quickly and professionally very appreciated. Shout out to Ashley.”
Order arrived with missing parts and customer service was unhelpful.
“Have to argue and only offer 5% refund.”
Customer experience was personalized, prompt, and attentive throughout.
“The customer experience was exceptional from start to finish—personalized, prompt, and genuinely attentive.”
Chair performed well for years, offering excellent support and durability.
“I've had one of these chairs at my office for 7 years”
Desk arrived broken and incomplete, and customer service response was poor.
“Then, they offered to send a $25 gift card for all the inconvenience.”
Company identified the correct replacement base and set up an order quickly.
“They quickly identified the base I needed and set up an order for me.”
Alice provided clear instructions that resolved two desk problems.
“Thank you to Alice for the clear instructions to resolve two problems I had with with the sit and stand desk.”
Reviewer reports great service and satisfaction.
“Great service!”
Support was prompt, clear, and resolved the issue.
“Prompt. Clear. Issue resolved.”
Ashley provided very helpful assistance.
“Ashley was super helpful!!”
Carrier had delivery issues but Autonomous' customer service was great.
“The carrier struggled with delivery, but Autonomous was great.”
Well packed, solid construction and top-tier chair quality.
“Well packed, easy to follow instructions, and solid construction.”
Ashley handled the issue professionally despite taking some time.
“Ashley did great. Took awhile to go through everything but all in all, Prefessionally well done”
Ashley helped solve a shipping problem with friendly, fun support.
“She helped solve my shipping problem and I had a blast doing it as Ashley was fun and light-hearted.”
Order delayed nearly two months with no updates and unhelpful support.
“Horrible customer service. Horrible communication.”
Product was great and shipped quickly.
“Great product quick ship”
Desk is well made and easy to assemble after initial setup.
“I love how well made the desk is made.”
Reviewer praises the company's product awareness efforts.
“Great job on product awareness!”
Chair parts broke after a few years and support was unresponsive.
“both front bolts on the seat completely broken.”
Hasn't received remainder of desk after one month.
“It’s bee 1 month and I did not receive the rest of my desk.”
Customer service was responsive and solved problems.
“Your customer service is spot on and provided positive support.”
Shipping delay was resolved and the order was rerouted.
“The shipping delay was promptly resolved by the customer service and my order was rerouted.”
Ashley provided friendly, thorough, and prompt help online.
“Ashley at the online help chat was amazing, thorough, friendly, and helpful.”
Ordered twice, first discontinued then wrong desk base delivered.
“to only find out that we received the wrong base to the desk.”
Support provided prompt answers and resolved the ticket.
“I am happy with final result of the ticket and appreciate really prompt answers from support team.”
Desk is high quality but the tabletop has minor scratches.
“The table top has minor scratches.”
Desk minimum height is higher than advertised making it unusable.
“the min height is 29.5.”
Chair works as a one-size-fits-all but may not justify $400.
“Don’t know if it’s worth $400 though.”
Owns three desks and praises Ashley's helpfulness.
“Ashley was brilliant and quick to offer resources for my quirky asks.”
Ashley quickly identified and initiated a solution.
“Ashley was able to identify the correct course of action needed quickly and get a solution started for me.”
Reviewer says the chair is pretty good.
“chair prity gud”
Ashley provided quick and helpful customer service.
“Ashley was super helpful and quick.”
Alice provided exceptional service, making reviewer a returning customer.
“Alice T could not have done a more superlative job”
Ashley found the issue and provided a resolution, exceeding expectations.
“Ashley did an amazing job.. found the issue provided a resolution and went above and beyond.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Autonomous is a direct‑to‑consumer company that sells ergonomic office furniture and accessories, including adjustable standing desks and office chairs. The brand primarily sells online and is frequently reviewed for product design, assembly, customer support, and shipping performance. Consumers researching Autonomous often look for information on desk height ranges, chair ergonomics, warranty/support responsiveness, and delivery timelines.