Reviews Analyzed
21
We Collect & Analyze Reviews
Autonomous
Experiences & Reviews
Autonomous is a direct‑to‑consumer company that sells ergonomic office furniture and accessories, including adjustable standing desks and office chairs. The brand primarily sells online and is frequently reviewed for product design, assembly, customer support, and shipping performance. Consumers researching Autonomous often look for information on desk height ranges, chair ergonomics, warranty/support responsiveness, and delivery timelines.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
23d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Most reviews describe helpful, responsive support agents who resolve issues; a smaller group report unresponsive or ineffective support.
Share of mentions
Strong
18%
💰
Value for money
Very few reviews discuss price explicitly; one questions value for a specific chair cost, another frames purchase as health investment.
Share of mentions
Mixed
3%
⚡
User experience
Users report easy assembly and comfortable use for many products, while others note fit, adjustability, or height problems limiting usability.
Share of mentions
Mixed
9%
🔧
Product quality
Several reviewers praise build quality and finish; a subset reports durability issues (broken seat mounts, nonfunctional parts, scratches).
Share of mentions
Mixed
14%
📞
Communication
Many reviews praise clear, prompt chat and order updates; a notable portion describe long delays, incorrect availability, or poor shipment updates.
Share of mentions
Mixed
23%
⭐
Overall experience
Overall impressions skew positive for product and support, but recurring reports of delivery problems and some durability failures lower satisfaction for some buyers.
Share of mentions
Strong
32%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Waiting 2 months for an order with no updates
"Horrible customer service. Horrible communication. I placed an order in the first week of August. After two weeks I didn't receive any communication r..."
Luke Umhoefer
Trustpilot
Oct 01, 2025
Featured for: Example of communication failure
Ashley at the online help chat was…
"Ashley at the online help chat was amazing, thorough, friendly, and helpful. Did a..."
Kyley Drach
Trustpilot
Oct 01, 2025
Featured for: Positive chat support, names Ashley
I've had my ErgoChair 2 for a few years…
"I've had my ErgoChair 2 for a few years now. I had a lot of issues trying to get ANYONE from support to respond to my issues with the armrests which r..."
Thad Sherwood
Trustpilot
Oct 01, 2025
Featured for: Durability issue with broken mounts
ErgoChair Pro
"I work on the computer 8 hours a day and I spend money to get the good health. ErgoChair Pro is good for me because it is an adjustable tall sitting workstation that you can use at home and office too. It has good voice, visual, audio and data document tools to helps me because I am so lazy to go out of my office room. It is a useful product for my body.I used this chair in all my home and office. Comfortable, elegant and sustainable design. If you are looking for an ergonomic and comfortable chair, buy Autonomous Inc. You will not regret it. I highly recommend it!
"
Hellena
Collected.reviews
Dec 17, 2021
Featured for: Long, positive product recommendation
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
L
Luke Umhoefer
trustpilot.com
Oct 01, 2025
Waiting 2 months for an order with no updates
Horrible customer service. Horrible communication. I placed an order in the first week of August. After two weeks I didn't receive any communication r...
C
Christien Methot
trustpilot.com
Oct 01, 2025
Great product quick ship
...
A
Anne M Stone
trustpilot.com
Oct 01, 2025
I love the desk
I love the desk. It took me a few minutes to understand what need to be done initially. But once I figured...
D
Diego Rivera
trustpilot.com
Oct 01, 2025
Great job on product awareness!
Great job on pr...
T
Thad Sherwood
trustpilot.com
Oct 01, 2025
I've had my ErgoChair 2 for a few years…
I've had my ErgoChair 2 for a few years now. I had a lot of issues trying to get ANYONE from support to respond to my issues with the armrests which r...
V
Victoria Gibson
trustpilot.com
Oct 01, 2025
It’s bee 1 month and I did not receive…
It’s bee 1 month and I did no...
S
Stephen Rogerson
trustpilot.com
Oct 01, 2025
Your customer service is spot on and…
Your customer service is spot on and provide...
B
BM G
trustpilot.com
Oct 01, 2025
The shipping delay was promptly…
The shipping delay was promptly resolved by t...
K
Kyley Drach
trustpilot.com
Oct 01, 2025
Ashley at the online help chat was…
Ashley at the online help chat was amazing, thorough, friendly, and helpful. Did a...
A
Araceli Falcon
trustpilot.com
Oct 01, 2025
I place an order twice, both disappointing orders.
I place an order for a desk and a week later after having to reaching out to find out why the desk wasn't showing shipped. I found out that the desk h...
w
warszawskisebastian
trustpilot.com
Oct 01, 2025
Great support
I am happy with final result of the ticket and ap...
S
Sam
trustpilot.com
Oct 01, 2025
Good
Great desk. Amazing quality. Th...
B
Bala B
trustpilot.com
Oct 01, 2025
The Smart Desk 5 Pro min height 29.5inc is a problem for me.
The Smart Desk 5 Pro min height shown in the autonomous website is 27.2inch but after installation the min height is 29.5. My current chair sit height...
A
Aaron Courtney
trustpilot.com
Oct 01, 2025
I like it
I like it. Don’t know if it’s worth $400 though. It tries to be a one size fits all, which works well enough....
B
Betty Golden
trustpilot.com
Oct 01, 2025
Bees knees
Bees knees! I have three superb Autonomous desks for my office and art stu...
K
Ken J.
trustpilot.com
Oct 01, 2025
Customer Service is TOP NOTCH
Ashley was able to identify the correct course of action needed q...
C
Charles Ukatu
trustpilot.com
Oct 01, 2025
chair prity gud
...
P
Ppayne
trustpilot.com
Oct 01, 2025
Ashley was super helpful and quick
Ashley was super helpful and quick....
s
steve
trustpilot.com
Oct 01, 2025
Superlative Experience with Alice
As someone who deals in customer service, Alice T could not have done a more superlative job - th...
A
Adam
trustpilot.com
Oct 01, 2025
Ashley did an amazing job.
Ashley did an amazing job.. found the issue provided a resolution and went abov...
Conclusion
Customer feedback for Autonomous shows a split pattern: many buyers praise desk and chair quality and highlight quick, helpful support agents by name. At the same time, a recurring set of reviews raises concerns about shipping reliability, inventory accuracy, and a few durability problems (broken seat mounts, incorrect specs). If you are considering a purchase, check current shipping estimates, confirm product specifications (minimum heights and dimensions), and review warranty or replacement options. For buyers who prioritize responsive live chat or documented support, several reviewers cite positive experiences that may be relevant when evaluating purchase risk.