Based on the single provided review, this customer experienced easy online ordering, affordable pricing with free shipping over $50, and attentive customer service including follow-up. The review highlights a broad product selection (mobility aids, catheters) and an overall recommendation from that shopper. Because the analysis is drawn from one review, further consumer research is advised—look for multiple reviews and product-specific feedback before purchasing. If product durability or clinical suitability is important, contact AvaCare’s support directly and request specifications or manufacturer details.
Examples from available reviews (Dec 2019 – Feb 2026).
Reviewer had easy ordering and excellent, attentive customer service.
“unmatched customer service provided by their team.”
One reviewer reports patient, attentive customer service and explicit post-purchase follow-up, indicating hands-on support during and after the sale.
Reviewer describes affordable prices and mentions free shipping for orders over $50, presenting purchases as cost-effective for that shopper.
Ordering is described as easy and the website navigation and checkout were straightforward, contributing to a smooth online buying process.
The review highlights a wide range of products (mobility aids, catheters) but does not assess item durability, reliability, or long-term performance.
Customer interactions are depicted as patient and consultative, with staff listening to concerns and offering recommendations plus follow-up support.
The reviewer gives an overall positive recommendation, citing product selection, price, easy ordering, and strong customer support as reasons.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (18) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Frequent orders arrive quickly and reliably, reviewer is satisfied.
“I order from here often and have never been let down.”
Scooter arrived quickly and was mostly assembled for immediate use.
“Ordered knee scooter and it arrived in 2 days!”
Charged $8 shipping and still has not received ordered items.
“THEY CHARGED ME $8 SHIPPING FEES-----AND I STILL HAVE NOT GOTTEN THE REMOVED”
Wheelchair broke and company failed to provide promised repair or timely response.
“Avacare agreed to send the part, but claims there is no one to do the repair”
Customer service helped locate delivered package; reviewer very satisfied.
“All in all this company gets an A+ from me and my Mom”
Order arrived quickly and product matched the description.
“Product was as described.”
Order received and reviewer praises the company's service.
“Thank you for your great service.”
Competitive prices and prompt delivery make AvaCare a reliable site.
“The price is competitive, and the delivery is prompt.”
Product didn't fit and customer was charged high return shipping and fees.
“WE had to PAY THE RETURN SHIPPING OURSELVES ($73).”
Product works as described though size larger than expected; returns restricted.
“they do work as described so Im happy about that.”
Bed pads are soft, absorbent, easy to wash, and shipping was fast.
“Great quality, soft and absorbent bed pads.”
Product, delivery, and service met expectations and offered good value.
“Great product and quick delivery outstanding service good value for the price”
Cane meets reviewer’s needs with an acceptable, understated look.
“If I must, I will use a cane and this is perfect.”
Order arrived quickly and reviewer was very pleased with the service.
“Very pleased with the service, my order arrived in speedy time”
I recently had an amazing experience with Avacare Medical, a renowned online medical supplies and equipment provider. From the moment I visited their website, I was impressed with the wide range of products they offered at affordable prices. Ordering from their website was a breeze and I received free shipping as my order exceeded $50.
What made my experience truly exceptional was the unmatched customer service provided by their team. Their staff were patient and took time to listen to all of my concerns before recommending just the right product for me. Not only that, but they also provided fantastic follow-up support post-purchase.
Overall, I would highly recommend Avacare Medical to anyone in need of medical supplies or equipment - whether you're looking for mobility aids, catheters or anything else! They have it all covered, and you can rest assured you'll be in good hands when shopping here.
Customer reported a staff member asked about their race and was insulting.
“the guy who answered the phone asking my race and insulting me.”
Customer service ignored return requests for a faulty product for three weeks.
“Customer Service has ignored every email since I pointed out the faulty item.”
Order canceled by company after purchase despite promised express shipping.
“they summarily canceled my order without me ever asking for it.”
Pads are good quality and delivery was quick for bunny pen use.
“Great product and quick service/delivery.”
Found appropriate product with good pricing and timely delivery.
“Excellent experience with finding right product for situation”
Found needed items in multiple sizes at affordable prices, would recommend.
“loved the price very affordable.”
Item priced well and delivered quickly; reviewer highly satisfied.
“Item was a great price and came right away!”
Repeat purchases with fast delivery and good product quality.
“Avacare offers quality merchandise at fair prices with excellent delivery time.”
Customer couldn't cancel or get refund because order was processed.
“because it was already processed I couldn't get a refund.”
Product too small and poorly absorbent; customer returned it awaiting refund.
“Product was too small Product absorbance poor”
Reviewer praises products, prices, and fast delivery response times.
“Great products, great prices, great delivery response times”
Flannel sheets were very nice and reduced bedding washing frequency.
“they save me from washing all the bedding”
Company is a prompt, reliable source with suitable elderly offerings.
“Prompt and reliable.”
Company reshipped a lost package without issue; reviewer will repurchase.
“They reshipped the package w/o any fuss.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AvaCare Medical is an online retailer of medical supplies and durable medical equipment. Product categories commonly associated with the company include mobility aids, wound care, urology and incontinence supplies, respiratory equipment, and home-care accessories. The site is aimed at consumers and caregivers seeking medical consumables and assistive devices, often featuring product pages and customer support resources. People researching AvaCare Medical frequently look for product availability, pricing, shipping terms, and customer service experiences.