Customers often mention fast shipping and product descriptions that match what arrives for mobility and home-care items. Many point to quick turnaround, items showing up ready to use, and an easy buying process. Complaints tend to focus on what happens after purchase: canceled orders, return requests that go unanswered, and disputes over return shipping or how repairs are handled. Experiences with staff and refunds vary widely.
Examples from available reviews (Dec 2019 – Mar 2026).
Company reshipped a lost package without issue; reviewer will repurchase.
“They reshipped the package w/o any fuss.”
Scooter arrived quickly and was mostly assembled for immediate use.
“Ordered knee scooter and it arrived in 2 days!”
Customer service ignored return requests for a faulty product for three weeks.
“Customer Service has ignored every email since I pointed out the faulty item.”
Product didn't fit and customer was charged high return shipping and fees.
“WE had to PAY THE RETURN SHIPPING OURSELVES ($73).”
Reviews often credit on-time shipping and, at times, reshipments when packages go missing. Several complaints describe problems after the sale, including canceled orders, repair promises that go nowhere, and trouble getting refunds. Negative reviews repeatedly point to return handling as the main sticking point.
Many reviewers describe the prices as competitive and the value as strong for items such as bed pads and mobility aids. Fast delivery often adds to that sense of value. A smaller group says surprise return shipping costs or refused refunds made the purchase feel less worthwhile.
Some customers say items arrived nearly assembled or ready to use, making them easy to start using right away. Others report sizing issues or products that were larger than expected, along with limited return options. Most negative usability comments focus on order cancellations and the returns process.
Most feedback says the items received match the descriptions, with repeated praise for absorbency, materials, and overall build. Bed pads and flannel sheets come up as specific examples with positive quality notes. A few reviews mention weak absorbency or incorrect sizing that led to returns.
Customer support gets praise for tracking down orders or sending replacements, but also criticism for slow or no responses. Several reviewers say emails about defective items were ignored, and one describes an insulting phone call. These mixed experiences drive the sharpest concerns about communication.
Overall feedback splits between smooth fulfillment that leaves buyers satisfied and strongly negative experiences after the sale. Higher ratings focus on fast shipping and accurate listings. Lower ratings highlight refused returns, repairs not followed through on, canceled orders, and poor staff responses.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (18) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Frequent orders arrive quickly and reliably, reviewer is satisfied.
“I order from here often and have never been let down.”
Scooter arrived quickly and was mostly assembled for immediate use.
“Ordered knee scooter and it arrived in 2 days!”
Charged $8 shipping and still has not received ordered items.
“THEY CHARGED ME $8 SHIPPING FEES-----AND I STILL HAVE NOT GOTTEN THE REMOVED”
Wheelchair broke and company failed to provide promised repair or timely response.
“Avacare agreed to send the part, but claims there is no one to do the repair”
Customer service helped locate delivered package; reviewer very satisfied.
“All in all this company gets an A+ from me and my Mom”
Order arrived quickly and product matched the description.
“Product was as described.”
Order received and reviewer praises the company's service.
“Thank you for your great service.”
Competitive prices and prompt delivery make AvaCare a reliable site.
“The price is competitive, and the delivery is prompt.”
Product didn't fit and customer was charged high return shipping and fees.
“WE had to PAY THE RETURN SHIPPING OURSELVES ($73).”
Product works as described though size larger than expected; returns restricted.
“they do work as described so Im happy about that.”
Bed pads are soft, absorbent, easy to wash, and shipping was fast.
“Great quality, soft and absorbent bed pads.”
Product, delivery, and service met expectations and offered good value.
“Great product and quick delivery outstanding service good value for the price”
Cane meets reviewer’s needs with an acceptable, understated look.
“If I must, I will use a cane and this is perfect.”
Order arrived quickly and reviewer was very pleased with the service.
“Very pleased with the service, my order arrived in speedy time”
I recently had an amazing experience with Avacare Medical, a renowned online medical supplies and equipment provider. From the moment I visited their website, I was impressed with the wide range of products they offered at affordable prices. Ordering from their website was a breeze and I received free shipping as my order exceeded $50.
What made my experience truly exceptional was the unmatched customer service provided by their team. Their staff were patient and took time to listen to all of my concerns before recommending just the right product for me. Not only that, but they also provided fantastic follow-up support post-purchase.
Overall, I would highly recommend Avacare Medical to anyone in need of medical supplies or equipment - whether you're looking for mobility aids, catheters or anything else! They have it all covered, and you can rest assured you'll be in good hands when shopping here.
Customer reported a staff member asked about their race and was insulting.
“the guy who answered the phone asking my race and insulting me.”
Customer service ignored return requests for a faulty product for three weeks.
“Customer Service has ignored every email since I pointed out the faulty item.”
Order canceled by company after purchase despite promised express shipping.
“they summarily canceled my order without me ever asking for it.”
Pads are good quality and delivery was quick for bunny pen use.
“Great product and quick service/delivery.”
Found appropriate product with good pricing and timely delivery.
“Excellent experience with finding right product for situation”
Found needed items in multiple sizes at affordable prices, would recommend.
“loved the price very affordable.”
Item priced well and delivered quickly; reviewer highly satisfied.
“Item was a great price and came right away!”
Repeat purchases with fast delivery and good product quality.
“Avacare offers quality merchandise at fair prices with excellent delivery time.”
Customer couldn't cancel or get refund because order was processed.
“because it was already processed I couldn't get a refund.”
Product too small and poorly absorbent; customer returned it awaiting refund.
“Product was too small Product absorbance poor”
Reviewer praises products, prices, and fast delivery response times.
“Great products, great prices, great delivery response times”
Flannel sheets were very nice and reduced bedding washing frequency.
“they save me from washing all the bedding”
Company is a prompt, reliable source with suitable elderly offerings.
“Prompt and reliable.”
Company reshipped a lost package without issue; reviewer will repurchase.
“They reshipped the package w/o any fuss.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
AvaCare Medical runs an online store for mobility aids and home medical supplies. Its range includes wheelchairs, knee scooters, walkers, canes, bed pads, flannel sheets, and incontinence products. Listings share specs, sizing information, and accessory choices for rehab and eldercare needs. Orders ship through common carriers, with returns and customer support handled online.