Reviews are split: many praise the machine’s programs, while others repeatedly describe software and connectivity issues. Several customers report screens freezing and WiFi dropouts that stop workouts. A few mention poor customer service and surprise subscription-related costs. Ratings swing from very negative to very positive, showing sharply different experiences.
Examples from available reviews (Oct 2025 – Mar 2026).
High, accessible rower with engaging programs and responsive email support.
“This is a fantastic rowing machine.”
Customer service is poor and the rower repeatedly loses WiFi connection.
“Worst customer service I have experienced.”
Rower performs well but frequent freezes and connectivity issues disrupt workouts.
“the screen froze on me.”
An update added animations causing motion sickness and made it unusable.
“they added a swishing port hole animation for a majority of the workouts”
One review calls customer support the worst the reviewer has ever had. Another says email support responded quickly. Overall, service feedback is mixed, with both strong complaints and positive notes.
At least one reviewer describes the equipment as expensive and dislikes the need to pay for subscription content. Another points to missing features for the price. Concerns focus on the purchase cost plus ongoing subscription fees.
Several reviews describe workouts getting interrupted by frozen screens and WiFi disconnects. One update added animations that caused motion sickness and made workouts unusable. In contrast, one high-rated review highlights engaging programs and good accessibility.
Multiple reviewers mention software reliability problems, including workouts freezing and updates failing. One comment links a defective screen to lost features. Despite these issues, one reviewer praises the rower’s overall performance.
One software update brought in new animations that users said created problems. At least one reviewer notes quick email replies, while another describes a poor interaction with support. Comments on update communication and support responsiveness are limited and conflict with each other.
Negative feedback clusters around software stability, connectivity, and customer support. Positive reviews focus on the programs and accessibility. Overall, the experiences read as strongly split between high satisfaction and deep frustration.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Quotes shortened · As of: March 2026
Rower performs well but frequent freezes and connectivity issues disrupt workouts.
“the screen froze on me.”
Customer service is poor and the rower repeatedly loses WiFi connection.
“Worst customer service I have experienced.”
Expensive treadmill requires paid subscription and has defective screen issues.
“Your new $3000 treadmill will not come with games.”
An update added animations causing motion sickness and made it unusable.
“they added a swishing port hole animation for a majority of the workouts”
Top-tier purchase suffers from frozen workouts and update failures.
“frozen workouts.”
High, accessible rower with engaging programs and responsive email support.
“This is a fantastic rowing machine.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Aviron makes and sells connected rowing machines that pair resistance hardware with a touchscreen console. It also sells subscription workout content and guided programs shown on the device. Customers order through Aviron’s online store, which lists product specs and shipping options. The website and help center also outline support resources and subscription terms.