Many reviewers like the jewelry designs and mention occasional attentive service. A larger group describes repeated shipping problems, wrong or damaged items, and support that doesn’t respond. Multiple customers say they saw unexpected membership or extra charges on their accounts. Several reviews also call the products overpriced or say they didn’t hold up after a few wears.
Examples from available reviews (Nov 2021 – Mar 2026).
Heirloom-quality jewelry with unique designs and great customer care.
“Beautiful, heirloom quality jewelry with unique designs in both silver and gold.”
Order unshipped after two weeks and emails ignored, charged $333.
“I ordered over 2 weeks ago, the orders is showing it still has not shipped, I was charged $333 total when i checked out.”
Company added a membership trial and charged $43 monthly without consent.
“They then went on to charge me $43 per month for 4 months”
Spent thousands and jewelry broke or deformed within months.
“Six months later all the necklaces broke and so did the braclets except one.”
Shipping and fulfillment issues come up repeatedly. Reviewers describe orders that never went out, long delays, empty or damaged packages, and items that arrive wrong or missing. Many say returns and refunds are hard to sort out, and some disputes end in store credit instead.
Many reviews complain about higher prices and say the jewelry feels overpriced. A small number accept the metal quality but still think the cost is too high. Longtime customers specifically say prices jumped sharply.
Many customers describe a frustrating buying and support process. Several mention emails going unanswered, no shipping updates, and problems that stay unresolved for weeks. Positive purchases and attentive in-person service show up, but not often.
Reviews often question durability and whether items match the photos. Multiple people report tarnishing, breakage, fused or misshapen links, and pieces that look cheaper than pictured. A minority praise certain pendants and say replacements worked out.
Reviewers often describe customer communication as unresponsive or dismissive. They mention support emails not being answered, order-status questions being ignored, and disagreements over store credit versus refunds to the card. Several also allege unexpected trial or membership charges without clear consent.
Reviews split between strong praise for design and many low ratings tied to service and quality problems. The main complaints center on fulfillment, billing, and after-sale communication. Positive notes on design and occasional helpful service appear, but less often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (13) · Sitejabber (6) · bbb.org (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Heirloom-quality jewelry with unique designs and great customer care.
“Beautiful, heirloom quality jewelry with unique designs in both silver and gold.”
Longtime customer reports prices have become unreasonably high.
“Here's an idea, lower your prices and profit margin”
Reviewer reports terrible shipping, poor service, and unauthorized membership charges.
“Absolute garbage.”
Customer alleges an unauthorized additional $80 charge to their account.
“They have stolen an additional $80 from my account after the initial transaction.”
Generally helpful customer service, but shipping delays and rising prices.
“It doesn't change that it is overpriced.”
Overnight order never shipped and customer cannot reach support.
“It's now 1/2/2026 and the order still has not shipped.”
Reviewer notices necklace prices rising from about £150–200 to over £450.
“their necklaces and jewellery costs was around £150/200 now the same pieces are out for + £450?”
Received incomplete order, unresponsive customer service, and received store credit.
“a week later I get a store credit!”
Paid for express shipping but item shipped late with no responses.
“It took them10 days to ship the item, no replies to customer support emails”
Order unshipped after two weeks and customer support ignored, charged $333.
“the orders is showing it still has not shipped”
Order unshipped after two weeks and emails ignored, charged $333.
“I ordered over 2 weeks ago, the orders is showing it still has not shipped, I was charged $333 total when i checked out.”
Company allegedly continued selling a product with known discrepancies.
“I was disappointed they had still been selling the piece”
Jewelry tarnished and customer describes frustrating returns and communication problems.
“their returns process is unbelievably frustrating and scammy.”
Received empty and damaged packages and long unresolved shipping delays.
“I later received an empty package”
Loves designs but company frequently sends wrong, broken, or missing items.
“they screw up orders probably half the time.”
Silver quality and customer service were good, but prices felt excessive.
“Almost $200 for a sterling silver necklace charm? That's crazy.”
Customer disputes return outcome and unwanted final-sale vermeil chain order.
“I did not agree to store credit versus credit to my card.”
Subscription charged unexpected taxes and customer service was dismissive.
“I was charged additional for taxes.”
Company added a membership trial and charged $43 monthly without consent.
“They then went on to charge me $43 per month for 4 months”
Piece tarnished after only a few wears despite proper storage.
“it's already very tarnished.”
Ring differs from picture and chain has fused links and uncertain metal.
“The ring I ordered is not as pictured”
Spent thousands and jewelry broke or deformed within months.
“Six months later all the necklaces broke and so did the braclets except one.”
Loves goddess pendants' craftsmanship and received free replacement chain after issue.
“The pendants are beautifully crafted.”
I recently purchased a beautiful necklace from Awe Inspired and my experience with them was truly fantastic. The collection of fine jewelry they offer is absolutely breathtaking, and the fact that their business model centers around empowering individuals made my purchase feel even more meaningful.
Not only did I find the perfect piece of jewelry for myself, but the customer service at Awe Inspired was top-notch. The staff members were knowledgeable and attentive to my needs, helping me pick out several pieces before I decided on one. They also took care to explain the story behind each item and how it related to their overall mission.
When I received my package in the mail, I was impressed by its quality packaging--with no plastic! It really enhanced opening up this exciting! Upon unveiling my new necklace, it didn't disappoint - not only was it stunningly beautiful but you could touch all day long!
Overall, if you're looking for a company that offers unique pieces of fine jewelry that are also inspiring symbols of empowerment,, then look no further than Awe Inspired. Their products are not just items of adornment; they hold deep meaning while standing as exceptional conversation starters about self-worth
Order not received and customer service unresponsive for a month.
“It has been a month and no shipping updates or product.”
Products appear cheap and are disappointing compared to pictures.
“They look SO CHEAP!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Awe Inspired is a jewelry brand and online retailer. It sells necklaces, rings, bracelets, and pendants. Shoppers use an online store with product photos, sizing details, and prices. The site includes online checkout and customer accounts for tracking orders and handling returns.