Reviews Analyzed
21
We Collect & Analyze Reviews
b-glowing
Experiences & Reviews
b-glowing is an online beauty retailer selling cosmetics, skincare, fragrances and haircare through an e-commerce website. Consumers researching the brand typically look for information about product authenticity, shipping, returns and customer service performance. Independent review summaries help shoppers weigh product quality against order handling and refund practices before purchasing.
Overview & Key Metrics
Positive Sentiment
48%
Latest Review
22d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Multiple reviews report poor customer service, slow or no responses and denied refunds; a minority describe prompt, helpful resolution in isolated cases.
Share of mentions
Weak
19%
💰
Value for money
Several customers describe lost funds or delayed refunds and express disappointment; some shoppers note good sale prices and value on specific purchases.
Share of mentions
Weak
11%
⚡
User experience
Order experience is inconsistent: many praise fast shipping and neat packaging, while many others report long processing times, wrong items or delays.
Share of mentions
Mixed
17%
🔧
Product quality
Most product mentions are positive: customers report authentic, effective items and satisfactory results; isolated complaints cite an ineffective product.
Share of mentions
Strong
9%
📞
Communication
Frequent comments describe lack of email/phone replies and slow communication; a few reports note later outreach or apology from company leadership.
Share of mentions
Weak
11%
⭐
Overall experience
Customer experiences vary widely: some long-term buyers report satisfaction, while numerous reviewers report order, shipping or refund problems.
Share of mentions
Mixed
33%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Volumizing Mascara
"All my life I have loved makeup. I remember being so fascinated with my mom's vanity and all the products she used to get ready each day. So when I started wearing my own makeup, it was only natural that I would want to find the best products out there. And for me, that means mascara.
I've tried a ton of different volumizing mascara formulas, and I have to say that my favorite is the B-Glowing brand. Their volumizing mascara really delivers on making my lashes look fuller and more defined. Plus, it doesn't smudge or flake throughout the day, which is a huge plus in my book. I'm so amazed by this product and I'll keep doing business with this company!"
Winnie Jacobs
Collected.reviews
Dec 18, 2021
Featured for: specific product-quality praise
Thanks bglowing :) My order just…
"Thanks bglowing :) My order just arrived today, safe and sound! It was well-packaged and the shipping was fast too (Florida). I ordered the SK-II esse..."
Sara Del Campo
Trustpilot
Oct 01, 2025
Featured for: positive packing and shipping
So bad customer service.Nobody replied…
"So bad customer service.Nobody replied to email and the phone.I retunred the item on 10/..."
yuri
Trustpilot
Oct 01, 2025
Featured for: refund complaint and no response
Legit company, but I personally would not do it over again.
"Update 2/15: Updating because I am not in the business of hurting businesses, and want to give full transparency. You can imagine the gut wrenching fe..."
VB
Trustpilot
Oct 01, 2025
Featured for: order lost then PayPal resolution
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Saber Zarif
trustpilot.com
Oct 01, 2025
My hard working and make a shining future for you works😊
Work hard on my field and getting more acess on online working. your a best and completely a professional co...
D
Debbie Brock
trustpilot.com
Oct 01, 2025
I bought 2 bottles for $106
I bought 2 bottles for $106. B-Glowy did nothing. After returning the bottles , 1 empty and 1 full, they will no...
G
Giorgio Moretti
trustpilot.com
Oct 01, 2025
To be honest your service is poor
To be honest your service is poor. I...
K
Kim Cloutier
trustpilot.com
Oct 01, 2025
CAN NOT BE TRUSTED!! UNRELIABLE!
Placed an order on 3/15/22 for various hair products and didn’t receive confirmation. I reached out to them ten days later inquiring about an update w...
S
SJ Hwang
trustpilot.com
Oct 01, 2025
Extremely slow shipping
Extremely slow shipping. If I had known this, I...
C
Connie Kim
trustpilot.com
Oct 01, 2025
WHERE IS MY ORDER FROM 2/8/22???
I placed my first ever order with this website on 2/8/22 for $320.84. Website says shipments are are within 48 hours. It is now 2/13 and I still have...
V
VB
trustpilot.com
Oct 01, 2025
Legit company, but I personally would not do it over again.
Update 2/15: Updating because I am not in the business of hurting businesses, and want to give full transparency. You can imagine the gut wrenching fe...
A
Ally
trustpilot.com
Oct 01, 2025
It took 3 weeks to finally receive my…
It took 3 weeks to finally receive my package. I shopped during their h...
K
Karen James
trustpilot.com
Oct 01, 2025
I love this store!
I love this store! I’ve been shopping there for years and f...
S
Sarah Cane
trustpilot.com
Oct 01, 2025
Absolutely Amazing
Absolutely Amazing, love these products so much and would definitely re...
S
Sara Del Campo
trustpilot.com
Oct 01, 2025
Thanks bglowing :) My order just…
Thanks bglowing :) My order just arrived today, safe and sound! It was well-packaged and the shipping was fast too (Florida). I ordered the SK-II esse...
n
nicole p
trustpilot.com
Oct 01, 2025
Don’t purchase from here
Ordering was fine until your unhappy with a product and send it back. They take forever to respond by email they rude on a response. I sen...
S
Sandi Siler
trustpilot.com
Oct 01, 2025
Love this place
Love this place. I got my order in just a few days. It was wrapped so beautiful and I eve got free samples that...
L
Lily
trustpilot.com
Oct 01, 2025
All I can say is wow!
All I can say is wow! I got my order today and I'm seriously obsessed with these products. It was wonderful to...
y
yuri
trustpilot.com
Oct 01, 2025
So bad customer service.Nobody replied…
So bad customer service.Nobody replied to email and the phone.I retunred the item on 10/...
S
S.Chen
trustpilot.com
Oct 01, 2025
DO NOT make any purchase on B-Glowing
DO NOT make any purchase on B-Glowing. Worst customer service ever. Never replied to Email. Call center isn't helpful at all. I lost $100+ on the webs...
y
yakira
trustpilot.com
Oct 01, 2025
The worst customer service I ever seen.
The worst customer service I ever seen. Don't trust this store. If you claim customer servic...
M
My2cents
trustpilot.com
Oct 01, 2025
Excellent products, service, and fantastic sale items!
I've shopped with b-glowing for over 10 years now and they've never let me down. They offer an excellent variety of products, all at different price r...
K
Karen James
trustpilot.com
Oct 01, 2025
I just got my order and love this …
I just got my order and love this place!! So many amazing brands to choose from! I got some oribe, Becca and SKII. Or...
n
ntbh
trustpilot.com
Oct 01, 2025
Awful
Awful. Extremely slow processing/shipping time for orders. From what I'm reading across various sites and forums, now I have to look forward to their...
Conclusion
Reviews for b-glowing show consistent praise for product quality and packaging from a portion of customers, indicating authentic and effective beauty items in many cases. However, a substantial number of reviews raise concerns about order processing, slow or incorrect shipping and difficulty obtaining refunds. Communication and customer service are recurring pain points in negative reviews, though a few customers report successful follow-up or resolution. Shoppers should consider using payment methods with buyer protection, check tracking and order confirmations promptly, and keep documentation if a refund or dispute becomes necessary.