Reviews for b-glowing show consistent praise for product quality and packaging from a portion of customers, indicating authentic and effective beauty items in many cases. However, a substantial number of reviews raise concerns about order processing, slow or incorrect shipping and difficulty obtaining refunds. Communication and customer service are recurring pain points in negative reviews, though a few customers report successful follow-up or resolution. Shoppers should consider using payment methods with buyer protection, check tracking and order confirmations promptly, and keep documentation if a refund or dispute becomes necessary.
Examples from available reviews (Dec 2021 – Feb 2026).
The mascara volumizes lashes, doesn't smudge or flake.
“Their volumizing mascara really delivers on making my lashes look fuller and more defined.”
Order arrived quickly, well-packaged, with a free travel-sized gift.
“It was well-packaged and the shipping was fast too”
Customer received no responses and did not get a refund for returned item.
“Nobody replied to email and the phone.”
Company initially ignored a large order but later apologized and issued a refund.
“PayPal refunded my money after investigating this company.”
Multiple reviews report poor customer service, slow or no responses and denied refunds; a minority describe prompt, helpful resolution in isolated cases.
Several customers describe lost funds or delayed refunds and express disappointment; some shoppers note good sale prices and value on specific purchases.
Order experience is inconsistent: many praise fast shipping and neat packaging, while many others report long processing times, wrong items or delays.
Most product mentions are positive: customers report authentic, effective items and satisfactory results; isolated complaints cite an ineffective product.
Frequent comments describe lack of email/phone replies and slow communication; a few reports note later outreach or apology from company leadership.
Customer experiences vary widely: some long-term buyers report satisfaction, while numerous reviewers report order, shipping or refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer calls the company professional and expresses strong positive feelings.
“your a best and completely a professional company i love it .”
Product failed to work and company refused refund after return.
“they will not refund my money as guaranteed.”
Reviewer reports poor service and will not purchase again.
“To be honest your service is poor.”
Order was cancelled with no confirmation and company deemed unreliable.
“All four of my items are no longer available?!”
Shipping was extremely slow and deterred future orders.
“Extremely slow shipping.”
Order never shipped and company did not respond to inquiries.
“I still have not received confirmation of my order shipped out.”
Company initially ignored a large order but later apologized and issued a refund.
“PayPal refunded my money after investigating this company.”
Package arrived after three weeks with wrong products inside.
“THE WRONG PRODUCTS INSIDE.”
Longtime shopper trusts the store and enjoys its beauty products.
“I love this store!”
Reviewer loves the products and says their skin feels best ever.
“my skin feels the best it’s ever been”
Order arrived quickly, well-packaged, with a free travel-sized gift.
“It was well-packaged and the shipping was fast too”
Return processed slowly with rude responses and delayed refund.
“they take forever to process the items to give your money back.”
Fast delivery, beautiful packaging, free samples, and great customer service.
“It was wrapped so beautiful”
Reviewer is delighted by beautifully prepared shipment and products.
“I'm seriously obsessed with these products.”
Customer received no responses and did not get a refund for returned item.
“Nobody replied to email and the phone.”
Reviewer lost money, didn't receive item, and was denied refund.
“They rejected my refund request and didn't even try to send me a new one.”
Claims were rejected and no refund was provided by customer service.
“They will just reject it and even won't refund your money back.”
Longtime customer praises product authenticity and quick problem resolution.
“everything ever purchased has been 100% authentic.”
Order arrived in three days with beautiful packaging and free samples.
“Order arrived 3 days later in beautiful packaging”
Extremely slow processing and shipping prompted desire to cancel order.
“Extremely slow processing/shipping time for orders.”
All my life I have loved makeup. I remember being so fascinated with my mom's vanity and all the products she used to get ready each day. So when I started wearing my own makeup, it was only natural that I would want to find the best products out there. And for me, that means mascara.
I've tried a ton of different volumizing mascara formulas, and I have to say that my favorite is the B-Glowing brand. Their volumizing mascara really delivers on making my lashes look fuller and more defined. Plus, it doesn't smudge or flake throughout the day, which is a huge plus in my book. I'm so amazed by this product and I'll keep doing business with this company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
b-glowing is an online beauty retailer selling cosmetics, skincare, fragrances and haircare through an e-commerce website. Consumers researching the brand typically look for information about product authenticity, shipping, returns and customer service performance. Independent review summaries help shoppers weigh product quality against order handling and refund practices before purchasing.