Many reviews praise how the products work and look on arrival, and often mention fast delivery and attractive packaging. At the same time, several customers describe service problems that were not resolved, including refused refunds, missing shipments, and cancelled orders. Overall, feedback splits between high satisfaction with the products and repeated breakdowns in support.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer loves the products and says their skin feels best ever.
“my skin feels the best it’s ever been”
Fast delivery, beautiful packaging, free samples, and great customer service.
“It was wrapped so beautiful”
Reviewer lost money, didn't receive item, and was denied refund.
“They rejected my refund request and didn't even try to send me a new one.”
Order never shipped and company did not respond to inquiries.
“I still have not received confirmation of my order shipped out.”
Complaints center on refused refunds, slow return processing, and cancelled orders. Several reviewers say their orders never shipped or arrived with the wrong items. Low-rated reviews also often mention support that does not respond.
Several customers say they lost money when refunds were refused or delayed. Others mention included samples and product results that made the purchase feel more worthwhile. Ongoing refund and return issues weaken confidence in getting money back when something goes wrong.
Positive reviews highlight fast delivery, careful packaging, and free travel samples. Other accounts describe waits lasting multiple weeks, no shipment confirmations, and processing delays. For some, the experience is a smooth unboxing; for others, it turns into extended fulfillment problems.
Many reviewers report strong results, including better skin feel and makeup that wears reliably. One review singles out a volumizing mascara for added fullness without smudging. Longtime buyers also mention consistent authenticity and ongoing satisfaction.
Multiple reviews describe emails and calls going unanswered when issues come up. One account mentions a refund issued by a third-party payment provider after an external investigation. Only a small number of reviews note apologies or fixes from the company.
Reviews show a clear split between happy product users and customers derailed by service problems. High ratings focus on results and packaging. Low ratings focus on refunds, shipping, and breakdowns in customer support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer calls the company professional and expresses strong positive feelings.
“your a best and completely a professional company i love it .”
Product failed to work and company refused refund after return.
“they will not refund my money as guaranteed.”
Reviewer reports poor service and will not purchase again.
“To be honest your service is poor.”
Order was cancelled with no confirmation and company deemed unreliable.
“All four of my items are no longer available?!”
Shipping was extremely slow and deterred future orders.
“Extremely slow shipping.”
Order never shipped and company did not respond to inquiries.
“I still have not received confirmation of my order shipped out.”
Company initially ignored a large order but later apologized and issued a refund.
“PayPal refunded my money after investigating this company.”
Package arrived after three weeks with wrong products inside.
“THE WRONG PRODUCTS INSIDE.”
Longtime shopper trusts the store and enjoys its beauty products.
“I love this store!”
Reviewer loves the products and says their skin feels best ever.
“my skin feels the best it’s ever been”
Order arrived quickly, well-packaged, with a free travel-sized gift.
“It was well-packaged and the shipping was fast too”
Return processed slowly with rude responses and delayed refund.
“they take forever to process the items to give your money back.”
Fast delivery, beautiful packaging, free samples, and great customer service.
“It was wrapped so beautiful”
Reviewer is delighted by beautifully prepared shipment and products.
“I'm seriously obsessed with these products.”
Customer received no responses and did not get a refund for returned item.
“Nobody replied to email and the phone.”
Reviewer lost money, didn't receive item, and was denied refund.
“They rejected my refund request and didn't even try to send me a new one.”
Claims were rejected and no refund was provided by customer service.
“They will just reject it and even won't refund your money back.”
Longtime customer praises product authenticity and quick problem resolution.
“everything ever purchased has been 100% authentic.”
Order arrived in three days with beautiful packaging and free samples.
“Order arrived 3 days later in beautiful packaging”
Extremely slow processing and shipping prompted desire to cancel order.
“Extremely slow processing/shipping time for orders.”
All my life I have loved makeup. I remember being so fascinated with my mom's vanity and all the products she used to get ready each day. So when I started wearing my own makeup, it was only natural that I would want to find the best products out there. And for me, that means mascara.
I've tried a ton of different volumizing mascara formulas, and I have to say that my favorite is the B-Glowing brand. Their volumizing mascara really delivers on making my lashes look fuller and more defined. Plus, it doesn't smudge or flake throughout the day, which is a huge plus in my book. I'm so amazed by this product and I'll keep doing business with this company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
b-glowing is a beauty brand and online retailer focused on skincare and cosmetics. Its product pages usually include how-to guidance and ingredient details. Shoppers order through the website and pay using standard online payment methods. b-glowing ships packaged items through its fulfillment channels and lists support contacts such as email and phone. The site also aims to offer clear product photos, descriptions, and care tips for people shopping for beauty and skin care products.