b-glowing
Experiences & Reviews
b-glowing is an online beauty retailer selling cosmetics, skincare, fragrances and haircare through an e-commerce website. Consumers researching the brand typically look for information about product authenticity, shipping, returns and customer service performance. Independent review summaries help shoppers weigh product quality against order handling and refund practices before purchasing.
Overview & Key Metrics
Our Analysis
Service quality
Multiple reviews report poor customer service, slow or no responses and denied refunds; a minority describe prompt, helpful resolution in isolated cases.
Value for money
Several customers describe lost funds or delayed refunds and express disappointment; some shoppers note good sale prices and value on specific purchases.
User experience
Order experience is inconsistent: many praise fast shipping and neat packaging, while many others report long processing times, wrong items or delays.
Product quality
Most product mentions are positive: customers report authentic, effective items and satisfactory results; isolated complaints cite an ineffective product.
Communication
Frequent comments describe lack of email/phone replies and slow communication; a few reports note later outreach or apology from company leadership.
Overall experience
Customer experiences vary widely: some long-term buyers report satisfaction, while numerous reviewers report order, shipping or refund problems.
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias โ just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 โ October 2025).
Volumizing Mascara
"All my life I have loved makeup. I remember being so fascinated with my mom's vanity and all the products she used to get ready each day. So when I started wearing my own makeup, it was only natural that I would want to find the best products out there. And for me, that means mascara.
I've tried a ton of different volumizing mascara formulas, and I have to say that my favorite is the B-Glowing brand. Their volumizing mascara really delivers on making my lashes look fuller and more defined. Plus, it doesn't smudge or flake throughout the day, which is a huge plus in my book. I'm so amazed by this product and I'll keep doing business with this company!"
Thanks bglowing :) My order justโฆ
"Thanks bglowing :) My order just arrived today, safe and sound! It was well-packaged and the shipping was fast too (Florida). I ordered the SK-II esse..."
So bad customer service.Nobody repliedโฆ
"So bad customer service.Nobody replied to email and the phone.I retunred the item on 10/..."
Legit company, but I personally would not do it over again.
"Update 2/15: Updating because I am not in the business of hurting businesses, and want to give full transparency. You can imagine the gut wrenching fe..."
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (20) ยท Collected.reviews (1) ยท Quotes shortened ยท As of: October 2025
My hard working and make a shining future for you works๐
Work hard on my field and getting more acess on online working. your a best and completely a professional co...
I bought 2 bottles for $106
I bought 2 bottles for $106. B-Glowy did nothing. After returning the bottles , 1 empty and 1 full, they will no...
To be honest your service is poor
To be honest your service is poor. I...
CAN NOT BE TRUSTED!! UNRELIABLE!
Placed an order on 3/15/22 for various hair products and didnโt receive confirmation. I reached out to them ten days later inquiring about an update w...
Extremely slow shipping
Extremely slow shipping. If I had known this, I...
WHERE IS MY ORDER FROM 2/8/22???
I placed my first ever order with this website on 2/8/22 for $320.84. Website says shipments are are within 48 hours. It is now 2/13 and I still have...
Legit company, but I personally would not do it over again.
Update 2/15: Updating because I am not in the business of hurting businesses, and want to give full transparency. You can imagine the gut wrenching fe...
It took 3 weeks to finally receive myโฆ
It took 3 weeks to finally receive my package. I shopped during their h...
I love this store!
I love this store! Iโve been shopping there for years and f...
Absolutely Amazing
Absolutely Amazing, love these products so much and would definitely re...
Thanks bglowing :) My order justโฆ
Thanks bglowing :) My order just arrived today, safe and sound! It was well-packaged and the shipping was fast too (Florida). I ordered the SK-II esse...
Donโt purchase from here
Ordering was fine until your unhappy with a product and send it back. They take forever to respond by email they rude on a response. I sen...
Love this place
Love this place. I got my order in just a few days. It was wrapped so beautiful and I eve got free samples that...
All I can say is wow!
All I can say is wow! I got my order today and I'm seriously obsessed with these products. It was wonderful to...
So bad customer service.Nobody repliedโฆ
So bad customer service.Nobody replied to email and the phone.I retunred the item on 10/...
DO NOT make any purchase on B-Glowing
DO NOT make any purchase on B-Glowing. Worst customer service ever. Never replied to Email. Call center isn't helpful at all. I lost $100+ on the webs...
The worst customer service I ever seen.
The worst customer service I ever seen. Don't trust this store. If you claim customer servic...
Excellent products, service, and fantastic sale items!
I've shopped with b-glowing for over 10 years now and they've never let me down. They offer an excellent variety of products, all at different price r...
I just got my order and love this โฆ
I just got my order and love this place!! So many amazing brands to choose from! I got some oribe, Becca and SKII. Or...
Awful
Awful. Extremely slow processing/shipping time for orders. From what I'm reading across various sites and forums, now I have to look forward to their...
Conclusion
Reviews for b-glowing show consistent praise for product quality and packaging from a portion of customers, indicating authentic and effective beauty items in many cases. However, a substantial number of reviews raise concerns about order processing, slow or incorrect shipping and difficulty obtaining refunds. Communication and customer service are recurring pain points in negative reviews, though a few customers report successful follow-up or resolution. Shoppers should consider using payment methods with buyer protection, check tracking and order confirmations promptly, and keep documentation if a refund or dispute becomes necessary.