Reviews point to two strong patterns. Many customers describe orders that never arrive, messages that go unanswered, and money they say they lost. Others praise the style, price, and occasional standout help from staff. Complaints about peeling materials and broken hardware also come up often.
Examples from available reviews (Dec 2021 – Mar 2026).
They paid but never received the order and emails went unanswered.
“They stole my money and did not deliver.”
Multiple crossbody purses deteriorated after only a few months of use.
“they start peeling, or zipper has gone bad.”
They liked the bag's genuine appearance and recommended trying it.
“I like this bag is genuine looking good, maybe you should try.. 😍😍😂🤙”
Robert Spruell was great helping the reviewer reach their exit.
“Robert Spruell was great getting me to my exit.”
Several reviews mention specific staff members who were helpful. Other accounts say customer service refused repairs, replacements, or refunds. Some customers report having to seek refunds through their payment processors on their own.
Some buyers say the bags are well priced and hold up well when replacements arrive. Others report losing money when items never showed up, or receiving low-quality products they felt were not worth the price. Praise for price and longevity appears alongside reports of financial loss.
A repeated issue is orders that never show up or arrive only after long delays. A smaller group describes smooth purchases and items that match the descriptions. Several customers say the seller stopped replying or blocked contact after the sale.
Many complaints describe peeling surfaces, broken zippers, torn handles, and items that smell chemical or look fake. Some buyers report receiving durable, attractive replacements or bags that look genuine. Broken hardware and materials that do not last appear in many negative reviews.
Multiple reviewers say they got no confirmation emails and could not reach support. A few mention quick replies and clear updates from staff. Missing order updates and unanswered messages show up often in negative comments.
Reviews split sharply between five-star praise and one-star complaints. Negative stories focus on delivery failures and product defects. Positive feedback centers on looks, price, and occasional strong help from staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They paid but never received the order and emails went unanswered.
“They stole my money and did not deliver.”
Material felt thin and damaged after only a few uses.
“The quality is disappointing.”
They didn't receive their bags for nearly two months and were blocked.
“I didn't receive my bags at all for almost 2 months!”
Received a bag that was faux leather, smelled chemical and looked cheap.
“This is absolutely not leather at all!”
They reported a good work and experience.
“Good work and experience”
Robert Spruell was great helping the reviewer reach their exit.
“Robert Spruell was great getting me to my exit.”
They liked the bag's genuine appearance and recommended trying it.
“I like this bag is genuine looking good, maybe you should try.. 😍😍😂🤙”
Multiple crossbody purses deteriorated after only a few months of use.
“they start peeling, or zipper has gone bad.”
They praised Moderwear's high-quality bags and responsive customer service.
“Their bags are top-notch quality and their customer service is unbeatable.”
Transaction was easy, seller was prompt, bag arrived slightly late but beautiful.
“But the bag I received is beautiful, just like advertised”
They received two defective bags and got no refund or replacement.
“Received two defective bags”
They received an empty envelope instead of the ordered Chanel bag after nonresponsive seller.
“I received AN EMPTY ENVELOPE. NO CHANEL BAG TO BE FOUND.”
The crossbody strap broke during first use and they refused replacement.
“The products are cheap and does not last.”
They never received the ordered bag after two months and sought a bank refund.
“Complete scam of a company, ordered a bag for my sister and 2 months later, never received.”
They lost $300, received wrong fake wallets and not the ordered female bag.
“it is a scam and I have lost $300”
They found bags durable, reasonably priced, and customer service responsive.
“Bags and prices are great”
The zipper pull broke and customer service refused assistance.
“we do not support this case, can you go to a shop and fix it.”
They received incomplete and damaged delivery and had to fight via PayPal for a refund.
“I only received 1 wallet -and that was damaged and nothing like the photos.”
The bag handles ripped after about a month and customer support did nothing.
“the handles do not last.”
They never received an order confirmation email after ordering and regretted buying.
“I didnt receive any confirm email from them.”
It took a while to receive my product but the company was nice enough to send me a replacement product. The replacement bag is absolutely stunning and I’m in love with it! It’s made of durable leather that is soft and the colors are vibrant and rich. The chain is strong and the bag is sturdy. It’s the perfect size for carrying around your essentials. Alright, I admit it. I'm a handbag addict. I'm a girl. What can I say? But this bag is by far my favorite. It's a little bit smaller than the average bag, but that's what makes it so great. It keeps all of your things organized and if you have a lot of stuff like me, then you definitely need that!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Baginc runs an online store that sells handbags, purses, crossbody bags, wallets, and related accessories. Its e-commerce site lists many bag styles and materials. Customers order through the online checkout and pay using standard electronic payment methods. Baginc ships purchases to customers and offers customer support through email channels.