Customer feedback on Barbeques Galore is mixed but leans negative on post‑sale support: many reviews describe delayed deliveries, poor responsiveness, and challenges with defective items and refunds. Positive reviews highlight helpful in‑store staff, fast shipping when items are in stock, and competent installation teams. If you are considering a major purchase, confirm stock availability, written delivery and installation timelines, and how warranty or returns are handled. Keep records of order confirmations and communications, inspect items at delivery, and compare availability and pricing across sellers before buying.
Examples from available reviews (Apr 2025 – Feb 2026).
Helpful customer support and reasonable prices at the store.
“Customer support was helpful and prices are very reasonable.”
Order error took six weeks to resolve and wrong item wasn't picked up.
“It took 6 weeks for this incompetent company to resolve an issue”
Pizza oven cart arrived with damaged propane control knob and unresolved repair.
“the knob that controls the propane is damaged and or inoperable.”
Quick, flawless gas-line installation with helpful maintenance advice.
“installation seems flawless”
Frequent complaints about after‑sales support, delayed or failed installations, and poor in‑store follow up; some customers praise helpful sales or delivery staff.
Several reviewers report large purchases that were undermined by service or fulfillment problems; a minority note reasonable prices or good value.
Ordering and delivery experiences vary: some customers report quick in‑stock shipping and easy ordering, while others report long delays and order errors.
Multiple reports of damaged or defective products on delivery and units failing shortly after use; a few customers received items in good condition.
Many reviews describe poor responsiveness, lost order information, unreturned calls and unclear shipping updates; a few note clear delivery communication.
Overall impressions tilt negative for many reviewers due to order, product or service failures, though some customers report positive purchases and installations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · yelp.com (20) · Quotes shortened · As of: February 2026
Salesperson was disengaged and unhelpful during visit.
“salesman wouldn't even walk around to talk with me”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Barbeques Galore is a specialty retailer of outdoor cooking equipment, offering grills, outdoor kitchen components, accessories, and related installation services through retail showrooms and an online store. People searching reviews typically look for information about product reliability, delivery and installation, warranty handling, and in-store support. When researching Barbeques Galore, verify stock and lead times, ask about installation and warranty processes, and check return and payment policies.