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We Collect & Analyze Reviews

Baserange
Experiences & Reviews

Baserange is a clothing brand selling apparel and accessories, known for offering wardrobe basics through direct online sales and retail partners. Consumers researching Baserange reviews typically seek information on product quality, order accuracy, returns and customer support experiences. This summary helps buyers evaluate post-purchase service and common issues reported by customers.

Overview & Key Metrics

Reviews Analyzed 1
Positive Sentiment 100%
Latest Review 1421d
Overall Rating
3.8

Our Analysis

🎯

Service quality

Customer service was polite but slow to resolve a wrong order; company requested proof and then delayed correction.

Share of mentions
17%
Mixed
💰

Value for money

Reviewer reports paying for an item but receiving an unwanted, low-quality product and considers disputing the charge with their bank.

Share of mentions
17%
Weak
⚡

User experience

Order fulfillment error: customer received a different item than ordered and encountered a slow, frustrating resolution process.

Share of mentions
17%
Weak
🔧

Product quality

Product described as unwanted and poor quality by the buyer, who called the received item a 'piece of crap' after delivery.

Share of mentions
17%
Weak
📞

Communication

Support requested proof that the wrong item was sent and thereafter showed little urgency to rectify the situation, causing frustration.

Share of mentions
16%
Weak
⭐

Overall experience

Overall negative experience: wrong item shipped and slow remediation; polite CSR noted but customer considers filing a bank complaint.

Share of mentions
16%
Weak

View all 1 public customer reviews – filtered by relevance →

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All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 1 reviews

All Customer Reviews

Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025

N
Norah Brooks
Collected.reviews Dec 01, 2021

Scarf

They sent me something completely different from what I ordered. When I contacted them about it they demanded proof that I had gotten something different from what I ordered. Do they really think I'm that stupid? I gave them what they asked for and now no one appears to be in any hurry to straighten it out. They have my money and I have a piece of crap that I never wanted in the first place. It looks like I'm going to have to file a complaint with my bank. I only gave them a star because their CSR was polite. They don't deserve any stars.

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Conclusion

Review data here indicates a negative post-purchase experience in this case: the customer received an incorrect item, judged the product poor, and found resolution slow despite polite staff. If you buy from Baserange, verify order confirmations and photograph received items immediately to document discrepancies. Contact customer support quickly and retain records of requests and responses; these can help if you need to escalate to your payment provider. This summary reflects the single reviewed case; seek multiple reviews for a broader view before deciding.