Review data here indicates a negative post-purchase experience in this case: the customer received an incorrect item, judged the product poor, and found resolution slow despite polite staff. If you buy from Baserange, verify order confirmations and photograph received items immediately to document discrepancies. Contact customer support quickly and retain records of requests and responses; these can help if you need to escalate to your payment provider. This summary reflects the single reviewed case; seek multiple reviews for a broader view before deciding.
Examples from available reviews (Dec 2021 – Feb 2026).
They sent the wrong item and customer service has not resolved it.
“They sent me something completely different from what I ordered.”
Customer service was polite but slow to resolve a wrong order; company requested proof and then delayed correction.
Reviewer reports paying for an item but receiving an unwanted, low-quality product and considers disputing the charge with their bank.
Order fulfillment error: customer received a different item than ordered and encountered a slow, frustrating resolution process.
Product described as unwanted and poor quality by the buyer, who called the received item a 'piece of crap' after delivery.
Support requested proof that the wrong item was sent and thereafter showed little urgency to rectify the situation, causing frustration.
Overall negative experience: wrong item shipped and slow remediation; polite CSR noted but customer considers filing a bank complaint.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (8) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Returning items is difficult and pants cannot be returned.
“Very difficult to return an item.”
Clothes deteriorated after a few wears and customer service was dismissive.
“After only a few wears and 1-2 washes the tops are unwearable.”
Beads stained the top after first wash; customer service didn't respond.
“the beads stained the top all over.”
Underwear from sale felt ill-fitting, too small, while tank was liked.
“the actual pieces I found ill-fitting, too small or just plain silly.”
Reviewer loves the fabric and quick arrival after purchasing many pieces.
“I love their cloth so much !!!”
Customer service ignored return requests and reviewer will not shop again.
“Customer service is horrible.”
Natural-dyed clothes stained other items and customer service was slow.
“their natural dyed clothes stain so badly”
Product had beautiful quality and arrived very quickly.
“Beautiful quality, very quick to arrive”
They sent me something completely different from what I ordered. When I contacted them about it they demanded proof that I had gotten something different from what I ordered. Do they really think I'm that stupid? I gave them what they asked for and now no one appears to be in any hurry to straighten it out. They have my money and I have a piece of crap that I never wanted in the first place. It looks like I'm going to have to file a complaint with my bank. I only gave them a star because their CSR was polite. They don't deserve any stars.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Baserange is a clothing brand selling apparel and accessories, known for offering wardrobe basics through direct online sales and retail partners. Consumers researching Baserange reviews typically seek information on product quality, order accuracy, returns and customer support experiences. This summary helps buyers evaluate post-purchase service and common issues reported by customers.