Reviews for Basso in this sample show recurring issues across product quality, shipping reliability, and post-purchase support. Multiple customers report wrong or damaged items, size inconsistencies, and materials that smell or feel low-quality. Many reviewers also describe unresponsive communication and out-of-pocket return costs or denied refunds. If you consider buying, check payment protection (credit card or PayPal), verify the return address/policy before purchase, and be cautious about items where accurate sizing and timely delivery are important.
Examples from available reviews (Nov 2021 – Feb 2026).
Delivery failed, communication was poor, and the received items were low quality.
“The shoes were NOTHING like the pictures”
They do not refund or cover return shipping, forcing costly returns.
“NO REFUNDS AND DON’T COVER SHIPPING RETURNS”
Shoes were cheap, smelly, and return shipping was expensive.
“The quality of the shoes I bought was the cheapest trash from China.”
Server was attentive and ensured they enjoyed drinks and food.
“Amber T was an amazing server!”
Most reviewers report poor customer service: long waits, refusal to cover return shipping or refunds, and inconsistent order handling; one positive service mention.
Reviewers commonly say products feel much cheaper than advertised, cite chemical odors and poor materials, and consider price not justified by quality.
Many customers report long delivery delays, invalid or unhelpful tracking info, missing shipments, and difficulties cancelling or returning orders.
Numerous reviews describe wrong items, poor fit, damaged goods, low-quality materials and chemical smells; a small number report satisfactory products.
Frequent complaints about lack of replies, unreachable phone numbers, and repeated unanswered emails; several reviewers report unresolved refund requests.
Overall reviewer experiences are predominantly negative, citing non-delivery, poor product quality, and unresponsive support, with only a few positive reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Parka jackets quality and price were great; reviewer would recommend.
“The quality of the Ghent Parka Jackets were great.”
Boots were delivered earlier than expected and reviewer recommends them.
“it was delivered to me earlier than expected.”
Ordered slippers and received them in a few days without hassles.
“No hassles, no delays. Excellent service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Basso is an online fashion retailer name associated with footwear and apparel sold through e-commerce channels. Consumers researching Basso typically look for information on product fit and materials, shipping and tracking reliability, return and refund policies, and customer support responsiveness. Review aggregators and buyer protection services (credit card or PayPal) are commonly consulted when evaluating sellers with mixed or limited public reputations.