Customers often mention strong performance and several quiet, well-built items. Recurring shipping and fulfillment problems—delays, lost packages, and wrong addresses—drive many low ratings. A smaller set of reviews points to good pricing and an easy website. Overall, feedback splits between buyers who got working products and those hit by delivery issues or weak follow-up.
Examples from available reviews (Nov 2021 – Feb 2026).
Order shipped after three-month delay, with only two of six items received.
“It took 3 months for my products to arrive”
Faulty device was promptly replaced and customer pleased with service.
“they got back to me very quickly and replaced the device immediately.”
Products are great, delivery was fast, and Whisperrabbit is silent.
“Whisperrabbit is really silent.”
Packages were stolen or lost and company demanded extra payment.
“Bellessa wants me to spend $163 more to get my items”
Several reviews describe shipping breakdowns, including long delays, missing items, and repeated address mistakes. Other customers report fast fixes, such as immediate replacements and hands-on Care Team help. Shipping results seem to be the main factor shaping the overall experience.
A small number of reviews directly praise pricing and value, citing lower prices than other sellers. Compared with service and quality, this comes up less often.
Many reviewers say the website is easy to use and the instructions are clear. A few notes mention shipments arriving in multiple boxes and controls that are hard to find.
Many reviews point to quiet operation, strong performance, and solid build quality in specific lines. Others report weak reach, inconsistent suction, short battery life, noisy units, and occasional defects.
Many customers praise quick, helpful support replies and effective problem-solving. Still, several report unanswered questions and a lack of updates during shipping problems.
Ratings split clearly: high satisfaction when orders arrive complete and issues get resolved, and low satisfaction when fulfillment falls apart. Final sentiment appears to depend heavily on reliable shipping and timely fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Second order never arrived and customer still awaits investigation update.
“I never got my second order”
Product was good but box arrived heavily damaged causing concern.
“the box arrived banged up so much”
Reviewer loved the rose vibe and called it a perfect gift.
“Love the rose vibe I brought”
Customer service fixed issues caused by the shipping company.
“This company is one of the best for customer service”
Third item still not received after a month; other two items were fine.
“Still haven't received my 3rd item after a month”
Communication was great with quick problem-solving and efficient service.
“great communication quick problem-solving efficient service”
New model stronger than original and performs as expected.
“Stronger then the original rose.”
Order delayed without updates and customer service was hard to contact.
“I have had no further update and still can’t get in contact with their customer service.”
Items work well but were shipped in three separate boxes.
“delivered in 3 separate boxes”
Order shipped after three-month delay, with only two of six items received.
“It took 3 months for my products to arrive”
Suction performance declined compared to original product; quality suspected to have decreased.
“find the suction inferior to my old pulse.”
Customer service was great and shipping was fast.
“Great customer service and fast shipping”
Products were well packaged and good.
“Well packaged and good products :)”
Faulty device was promptly replaced and customer pleased with service.
“they got back to me very quickly and replaced the device immediately.”
Customer service replaced a defective item and replacement works well.
“New one works great!”
Product's suction was overly strong and provided no pleasure.
“overly strong suction bordering on painful.”
Device produced very intense vibration and fast results.
“Very intense clit vibration”
Promo code disappeared at checkout and customer service failed to resolve charge.
“The code showed in my cart, then disappeared at checkout”
Device worked and charged but was louder than expected.
“it's louder than I anticipated.”
The package was discrete upon arrival.
“The package was discrete.”
Packages were stolen or lost and company demanded extra payment.
“Bellessa wants me to spend $163 more to get my items”
Customer service responsive, but repeated product failures led to only store credit.
“Customer service has been prompt in their responses”
Customer care resolved an international shipment issue and selection is great.
“helped me to resolve a really difficult international shipment issue.”
Products are great, delivery was fast, and Whisperrabbit is silent.
“Whisperrabbit is really silent.”
Products worked well, packaging was discreet, and price point appreciated.
“All work well and the packaging it was sent in was discreet.”
The products were very good overall.
“Very good products”
Team is helpful and enjoyable to work with.
“Always super helpful and great to work with!”
First purchase exceeded expectations and reviewer highly recommends it.
“best first purchase ever 🥂”
Items arrived and worked; broken lube bottle was promptly replaced.
“they replaced it immediately :D”
Bellesa resolved shipping delays and delivered excellent products, especially Thrust.
“the folks at Bellesa helped me resolve the issue right away.”
Multiple address mistakes prevented delivery and no replacement was provided.
“they got my address wrong 3 times”
Items arrived on time in discreet packaging and matched description.
“Items arrived on time and in discreet packaging”
Shipping process was chaotic with no tracking, refunds, or reliable delivery.
“their shipping process is an absolute nightmare”
Product performance disappointed and a promotional item arrived late despite service reply.
“the toy has annoying pattern modes!!”
Fast shipping and high-quality item obtained for a much lower price.
“really great quality item for much cheaper than it would have been elsewhere.”
Reviewer praised products, packaging, and excellent customer service.
“Great products, adorable packaging, and a fantastic customer service team!”
Product information was clear and items matched their descriptions.
“Products were just as described.”
Company described as women-run and serving women.
“Great company by women and for women”
Reviewer says the toy performed very poorly and was unsatisfactory.
“This toy sucks.”
Customer service consistently receives five-star praise from reviewer.
“Always 5 stars for customer service!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BBoutique runs an online store selling lifestyle and personal-care products. Each listing includes images, specs, and downloadable user guides. Shoppers can use a secure checkout with common payment options and order tracking. Customer support handles order, shipping, and warranty questions. Account tools let buyers view orders, request returns, and check support replies.