Reviews Analyzed
21
We Collect & Analyze Reviews
Beanbag Factory
Experiences & Reviews
Beanbag Factory is an online seller of bean bag chairs, covers and inserts aimed at consumer use in homes. Shoppers typically evaluate the company for product materials, shipping and post‑purchase support. This summary helps people researching customer feedback and service patterns related to Beanbag Factory.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
17d
Overall Rating
3.2
Our Analysis
🎯
Service quality
Many reviewers praise fast ordering, packaging and quick shipping; however, a substantial number report wrong deliveries, returns issues or stalled resolution.
Share of mentions
Mixed
24%
💰
Value for money
Reviews rarely mention price or value explicitly, so there is insufficient review-based evidence to judge perceived value for money.
Share of mentions
Mixed
0%
⚡
User experience
Ordering and setup are often described as easy and fast; usage notes include firmness or lack of 'fluff' and occasional lingering odors.
Share of mentions
Mixed
14%
🔧
Product quality
Many customers report solid materials, correct size and good build; others report wrong items, color mismatch, firmness complaints or persistent smells.
Share of mentions
Mixed
23%
📞
Communication
Numerous reviews describe no response to emails/calls and unresolved shipping mistakes; a small number report responsive, helpful customer service.
Share of mentions
Weak
10%
⭐
Overall experience
Overall impressions are split: several buyers praise fast delivery and quality, while many express serious dissatisfaction over order errors and poor follow-up.
Share of mentions
Mixed
30%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Great quality product
"Great quality. Fast shipping. One thing to note is that these bags are dense, like a memory foam feeling for the chunks inside. They aren't like those..."
Jessica May
Trustpilot
Oct 01, 2025
Featured for: Positive: quality and fast shipping
Bean Bag Chair and Cover
"I purchased my first bean bag chair from BeanBag Factory last year. At the time I was hesitant because I've never purchased anything like it before but the great reviews on the site gave me much more confidence in trying this out on my own. I was pleasantly surprised by the result. The chair was a great addition to my home and I quickly got used to just lounging around in it.
A few months ago, my dog somehow managed to get hold of the chair cover and completely destroyed it. I contacted BeanBag Factory about getting a new one and they were more than happy to help me out. I was really impressed with the quality of the cover and how fast they shipped it. This is my go back shop always!"
Christine D.
Collected.reviews
Dec 16, 2021
Featured for: Replacement cover, helpful service
Company refuses to respond after shipping the wrong order
"I ordered my beanbag from Lumaland Beanbag Factory because I care about supporting small American businesses. However, the service this company provid..."
Lindsey
Trustpilot
Oct 01, 2025
Featured for: Wrong order; no company response
Worst experience ever. DO NOT BUY!
"Worst experience ever! Reached out three times to try to resolve issues and never..."
Jodi Gwaltney
Trustpilot
Oct 01, 2025
Featured for: Called repeatedly; no response
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Krystal Kingsley
trustpilot.com
Oct 01, 2025
No communication with order
...
M
MK
trustpilot.com
Oct 01, 2025
I never received the item.
...
C
Carol Agnew
trustpilot.com
Oct 01, 2025
NO COMMUNICATION/ Horrible to deal with problem
You sent me 2 bean bags I did not want. I cancelled them both on the same day I ordered it.(one was sent to my current address and the other to my OLD...
K
Katharine Denault
trustpilot.com
Oct 01, 2025
Not fluffy
Not fluffy. When you sit on it you...
J
Jodi Gwaltney
trustpilot.com
Oct 01, 2025
Worst experience ever. DO NOT BUY!
Worst experience ever! Reached out three times to try to resolve issues and never...
T
Tory Hemphill
trustpilot.com
Oct 01, 2025
The Buying process was extremely easy
The Buying process was extremely easy, and the quality...
C
Catherine
trustpilot.com
Oct 01, 2025
Its unfortunately not an actual beanbag.
Its unfortunately no...
L
Lindsey
trustpilot.com
Oct 01, 2025
Company refuses to respond after shipping the wrong order
I ordered my beanbag from Lumaland Beanbag Factory because I care about supporting small American businesses. However, the service this company provid...
E
Erica
trustpilot.com
Oct 01, 2025
Perfect
Just like the cover I got with the beanbag 3...
O
Osaid
trustpilot.com
Oct 01, 2025
Horrible
Zero Never got my item Sent to wrong address No customer service...
J
Jessica May
trustpilot.com
Oct 01, 2025
Great quality product
Great quality. Fast shipping. One thing to note is that these bags are dense, like a memory foam feeling for the chunks inside. They aren't like those...
Y
Yip Ming Wong
trustpilot.com
Oct 01, 2025
The best seller.
The delivery is quick. The bag size is per...
P
Paul Popa
trustpilot.com
Oct 01, 2025
Nice beanbag, but not perfect
The navy color is not actually navy. The bean bag is comfortable and nice and la...
L
Linda DeMeo
trustpilot.com
Oct 01, 2025
easy ordering
easy ordering, quick shipment. After opening, quick recovery of inflation of inserts...
I
Ian
trustpilot.com
Oct 01, 2025
This absolutely rocks
Shipped super quick, easy to set it up and it's just the most comfy thing ever!! There was a slight fishy smell but it wasn't anythin...
L
Laura Horn
trustpilot.com
Oct 01, 2025
No communication from company
We received our order in a timely manner, but the order is incorrect. We have tried to contact the company multiple...
R
Ronald Robinson
trustpilot.com
Oct 01, 2025
Great product
...
I
Igor Mierzvinski
trustpilot.com
Oct 01, 2025
The bean bag itself is great
The bean bag itself is great, but the box it came in had a com...
R
Robert Rittling
trustpilot.com
Oct 01, 2025
Fast delivery
Fast delivery. Good qua...
V
V Wong
trustpilot.com
Oct 01, 2025
Easy to order, fast shipping
Ordering was easy, website was intu...
Conclusion
Customer feedback for Beanbag Factory shows consistent praise for product materials, sizing and quick shipping from many buyers. At the same time, a notable subset of reviews report incorrect shipments, unreturned contacts and unresolved order problems. Consumers should verify shipping addresses, review return and contact procedures before ordering, and consider contacting payment providers promptly if issues arise. If responsive customer service is important to you, weigh the mixed communication reports alongside positive notes on product build and delivery speed.