Customer feedback for Beanbag Factory shows consistent praise for product materials, sizing and quick shipping from many buyers. At the same time, a notable subset of reviews report incorrect shipments, unreturned contacts and unresolved order problems. Consumers should verify shipping addresses, review return and contact procedures before ordering, and consider contacting payment providers promptly if issues arise. If responsive customer service is important to you, weigh the mixed communication reports alongside positive notes on product build and delivery speed.
Examples from available reviews (Dec 2021 – Feb 2026).
The bean bags are dense, comfortable, and popular with the kids.
“So far, they have been a huge hit with the kids.”
They provided quick, helpful service and a high-quality replacement cover.
“I was really impressed with the quality of the cover and how fast they shipped it.”
They received the wrong order and received no response from the company.
“None of my messages was ever returned.”
The company took payment and did not respond to contact attempts.
“They took my money and wont respond to me.”
Many reviewers praise fast ordering, packaging and quick shipping; however, a substantial number report wrong deliveries, returns issues or stalled resolution.
Reviews rarely mention price or value explicitly, so there is insufficient review-based evidence to judge perceived value for money.
Ordering and setup are often described as easy and fast; usage notes include firmness or lack of 'fluff' and occasional lingering odors.
Many customers report solid materials, correct size and good build; others report wrong items, color mismatch, firmness complaints or persistent smells.
Numerous reviews describe no response to emails/calls and unresolved shipping mistakes; a small number report responsive, helpful customer service.
Overall impressions are split: several buyers praise fast delivery and quality, while many express serious dissatisfaction over order errors and poor follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The company did not communicate about the order.
“No communication with order”
The customer never received the ordered item.
“I never received the item.”
They received unwanted items and received no customer response.
“Zero customer service.”
The bean bag was not fluffy and felt like sitting on the floor.
“Not fluffy.”
The company took payment and did not respond to contact attempts.
“They took my money and wont respond to me.”
The buying process was very easy and product quality exceeded expectations.
“The Buying process was extremely easy”
The product did not match expectations of an actual beanbag.
“Its unfortunately not an actual beanbag.”
They received the wrong order and received no response from the company.
“None of my messages was ever returned.”
The replacement cover matched previous one and arrived quickly.
“Just like the cover I got with the beanbag 3 years ago”
They never received the item and got no customer service responses.
“No customer service”
The bean bags are dense, comfortable, and popular with the kids.
“So far, they have been a huge hit with the kids.”
Quick delivery and top-of-the-line material with perfect size.
“The bag material is top of the line.”
The bag is large and comfortable but has color and persistent odor issues.
“The smell of the foam is still quite potent after a few weeks”
Ordering was easy and inserts recovered quickly after opening.
“easy ordering, quick shipment.”
Fast shipping, easy setup, and very comfortable despite slight smell.
“it's just the most comfy thing ever!!”
They received an incorrect order and received no response to contact attempts.
“we have received no response at all.”
The customer described the product simply as great.
“Great product”
The bean bag is great but outer box arrived ripped.
“the box it came in had a completely ripped side.”
The product has good quality and was delivered quickly.
“Good quality.”
Ordering was easy and shipping was very fast.
“Shipping was lightning fast.”
I purchased my first bean bag chair from BeanBag Factory last year. At the time I was hesitant because I've never purchased anything like it before but the great reviews on the site gave me much more confidence in trying this out on my own. I was pleasantly surprised by the result. The chair was a great addition to my home and I quickly got used to just lounging around in it.
A few months ago, my dog somehow managed to get hold of the chair cover and completely destroyed it. I contacted BeanBag Factory about getting a new one and they were more than happy to help me out. I was really impressed with the quality of the cover and how fast they shipped it. This is my go back shop always!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Beanbag Factory is an online seller of bean bag chairs, covers and inserts aimed at consumer use in homes. Shoppers typically evaluate the company for product materials, shipping and post‑purchase support. This summary helps people researching customer feedback and service patterns related to Beanbag Factory.