Reviews show a contrast between wide product selection and concerns about order fulfillment. One reviewer highlights helpful staff, affordable options, and a large selection of porcelain, ceramic and stone. Another review reports multiple damaged shipments, additional costs for reorders, and an unresolved replacement request. If you plan a project, inspect deliveries immediately, confirm replacement and shipping policies upfront, and document damage with photos. Ordering samples and coordinating closely with your installer can reduce risk and help set expectations with the supplier.
Examples from available reviews (Oct 2022 – Feb 2026).
They offered high-quality tile selections and helpful, knowledgeable customer service.
“shopping at Bedrosians Tile & Stone was a fantastic experience”
Many tiles arrived damaged and the company refused replacements.
“Bedrosians refused to replace ANY of it”
Reviews split: one reviewer praises helpful, knowledgeable staff; another reports refusal to replace damaged tiles during a renovation.
One reviewer notes affordable, good-value options; another describes out-of-pocket costs for reorders and shipping after damaged shipments.
No direct feedback on website or app usability; comments focus on in-person shopping and the impact of order fulfillment on projects.
Product quality observations conflict: one reviewer calls the selection top quality; another experienced large quantities of cracked or damaged tiles.
Communication accounts differ: staff described as patient and informative by one reviewer, while another reports an unresolved replacement dispute.
Overall impressions diverge: a recommended in-store shopping experience contrasts with a renovation disrupted by damaged deliveries and poor resolution.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Many tiles arrived damaged and the company refused replacements.
“Bedrosians refused to replace ANY of it”
Received tile that looked very different from website photos.
“vastly different from the picture on the web site.”
A quarter of the order arrived broken or chipped and unusable.
“25% of my order arrived unusable, either broken or chipped.”
Eight tiles arrived broken and the company refused refunds or replacements.
“8 pieces were broken.”
Manager accused customer over a bad check and demanded cash payment.
“pay cash PLUS $35.00 fee”
Customer charged for supposedly free sample shipping and received incomplete samples.
“I then received only 3 samples.”
Order delayed repeatedly and not received after several promised dates.
“It is now January and I haven't received my order.”
Thirteen tiles arrived broken but company required photos within five days.
“13 broken pieces.”
Tile sizing varied between boxes even for the same SKU, causing problems.
“sizing may vary from box to box or lot to lot.”
Tile was backordered without notice and delivery took a month.
“It was a month before I received my tile.”
Shipping lacked notifications, items were incorrect or damaged and not replaced.
“The shipping setup was unacceptable.”
I recently purchased tiles from Bedrosians Tile & Stone and I couldn't be happier with my experience. Their selection of porcelain, ceramic, decorative, natural stone, mosaic tiles, vinyl flooring and slabs is absolutely unbeatable! Not only is their collection top quality but also affordable enough for everyday use in homes or commercial spaces.
The staff was incredibly helpful and knowledgeable about the different products they carried which made it easy for me to find exactly what I needed. They were patient as well when answering all of my questions which helped me make an informed decision on what product to choose.
Overall, shopping at Bedrosians Tile & Stone was a fantastic experience that I would recommend to anyone looking for high-quality tile products at an affordable rate. The vast array of options available coupled with the excellent customer service makes this store stand out amongst others in its class.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bedrosians Tile and Stone is a U.S. tile and natural stone supplier serving residential and commercial projects. The company name is associated with a broad assortment of tile, stone, slabs, mosaics and flooring materials for contractors, designers and homeowners. People researching Bedrosians often look for product selection, material specs, samples, and shipping or replacement policies.