Several reviews say tiles arrived broken or damaged, and customers were refused replacements or refunds. Others describe late or missing orders, surprise fees, and sizing that varies between boxes. One review describes helpful staff and high-quality options, showing a clear split in experiences.
Examples from available reviews (Oct 2022 – Mar 2026).
Many tiles arrived damaged and the company refused replacements.
“Bedrosians refused to replace ANY of it”
A quarter of the order arrived broken or chipped and unusable.
“25% of my order arrived unusable, either broken or chipped.”
Shipping lacked notifications, items were incorrect or damaged and not replaced.
“The shipping setup was unacceptable.”
They offered high-quality tile selections and helpful, knowledgeable customer service.
“shopping at Bedrosians Tile & Stone was a fantastic experience”
Many reviews describe the company refusing to replace damaged items and denying refunds. Customers also mention repeated delivery delays, missing items, and one case where a manager asked for cash and extra fees.
Reviewers say they paid for unusable tile or incomplete shipments, and some mention unexpected charges for samples or payments, lowering the value. One review compliments the selection and service, but that view appears far less often.
Several customers report ordering and shipping issues, including backorders without notice and no delivery notifications. One says the product photos didn’t match the website, while another describes an easy in-store experience.
Multiple reviews mention tiles arriving broken, chipped, or varying in size from one box to the next. A smaller number highlight a wide, high-quality selection, suggesting some customers get what they expected.
Many reviewers point to weak communication on order status, shipping, and backorders. Some also mention strict photo deadlines for damage claims and slow or limited replies about replacements.
Most reviews lean negative, focusing on damaged products, refused help, and shipping problems. One positive review praising staff and product range stands out and shows a strong split in experiences.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Many tiles arrived damaged and the company refused replacements.
“Bedrosians refused to replace ANY of it”
Received tile that looked very different from website photos.
“vastly different from the picture on the web site.”
A quarter of the order arrived broken or chipped and unusable.
“25% of my order arrived unusable, either broken or chipped.”
Eight tiles arrived broken and the company refused refunds or replacements.
“8 pieces were broken.”
Manager accused customer over a bad check and demanded cash payment.
“pay cash PLUS $35.00 fee”
Customer charged for supposedly free sample shipping and received incomplete samples.
“I then received only 3 samples.”
Order delayed repeatedly and not received after several promised dates.
“It is now January and I haven't received my order.”
Thirteen tiles arrived broken but company required photos within five days.
“13 broken pieces.”
Tile sizing varied between boxes even for the same SKU, causing problems.
“sizing may vary from box to box or lot to lot.”
Tile was backordered without notice and delivery took a month.
“It was a month before I received my tile.”
Shipping lacked notifications, items were incorrect or damaged and not replaced.
“The shipping setup was unacceptable.”
I recently purchased tiles from Bedrosians Tile & Stone and I couldn't be happier with my experience. Their selection of porcelain, ceramic, decorative, natural stone, mosaic tiles, vinyl flooring and slabs is absolutely unbeatable! Not only is their collection top quality but also affordable enough for everyday use in homes or commercial spaces.
The staff was incredibly helpful and knowledgeable about the different products they carried which made it easy for me to find exactly what I needed. They were patient as well when answering all of my questions which helped me make an informed decision on what product to choose.
Overall, shopping at Bedrosians Tile & Stone was a fantastic experience that I would recommend to anyone looking for high-quality tile products at an affordable rate. The vast array of options available coupled with the excellent customer service makes this store stand out amongst others in its class.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bedrosians Tile & Stone distributes and sells tile and natural stone products in the United States. Its lines include porcelain, ceramic, and natural stone tile, mosaics, and large-format slabs for residential and commercial jobs. Bedrosians runs showrooms and an online catalog with product listings and specifications. It sells to contractors, designers, and homeowners, and provides product data sheets and installation-related materials.