Customers mention fast delivery, easy online ordering, and several cases of responsive service reps. Others describe unresolved insurance or billing disputes, canceled orders, and recurring lens defects. Reviews show a clear split between very positive service interactions and sharply negative operational or quality problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Representative Jaylin responded promptly and was outstanding.
“Jaylin responded promptly.”
Order delayed nearly a month and insurance claim remained unresolved.
“I had a dog that got my glasses and I’m still trying to talk to someone about getting it covered.”
Repeated lens defects indicate poor quality control and inconvenience.
“Poor quality control on their products.”
Easy insurance payment, good selection, and very fast delivery.
“I received my glasses in less than a week from the night I ordered.”
Reviews point to fast fulfillment, quick replacements, and hands-on help from service agents. Several customers describe smooth remake or replacement processes. A smaller number report cancellations linked to prescription limits.
One review specifically praises insured pricing and sturdy prescription sunglasses. Other value or pricing comments appear only rarely in the sample.
Several reviews describe an easy online buying process and clear product selection. The virtual try-on gets positive mentions, though at least one review notes flaws in the tool.
Some customers praise frame fit and the lenses they received. Multiple reviews describe recurring lens defects and needing replacements. Those issues then led to follow-up service contacts.
Many reviews describe prompt, helpful reps, including proactive prescription checks and discount offers. Other reviews report unresponsive support, missing tracking updates, and insurance or billing disputes that were not resolved.
The sample includes many high-rated service experiences alongside low-rated operational and quality problems. That mix leaves customers with strongly split outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Repeat customer praises fit and quality of these glasses.
“I love the fit and the quality.”
Order delayed nearly a month and insurance claim remained unresolved.
“I had a dog that got my glasses and I’m still trying to talk to someone about getting it covered.”
Insurance/FSA charge discrepancies and unresponsive support caused billing issues.
“They scammed me.”
Efficient ordering process and accurately made, beautiful glasses.
“my glasses turned out beautiful.”
Easy online process and good selection, though virtual try-on imperfect.
“Process is super easy online”
Easy online ordering and helpful customer service representative.
“the customer service lady was very helpful.”
Representative Jaylin responded promptly and was outstanding.
“Jaylin responded promptly.”
Customer service clarified insurance confusion and provided a discount.
“They offered me a 30% discount coupon”
Partial contact lens shipment and poor communication left order incomplete.
“The order tracking and communication is nonexistent.”
Easy insurance payment, good selection, and very fast delivery.
“I received my glasses in less than a week from the night I ordered.”
Order canceled due to prescription limits and awaiting reimbursement.
“My order was canceled after it was approved due to my prescription being too strong.”
Easy, well-designed website with excellent virtual try-on and customer service.
“Its website is very well designed and super easy to use.”
Easy prescription retrieval and fast customer service response.
“Fast response from costumer service”
Excellent customer service remade glasses and resolved transition issue promptly.
“ABSOLUTELY FABULOUS customer service”
Customer service resolved issues quickly and the replacement arrived fast.
“Best customer service to date!”
Repeat customer happy with options, prices, and helpful service.
“This is my 3rd time using befitting!”
Customer service professionally resolved a return promptly and positively.
“They were very professional and were able to resolve my issue in a timely manner!”
Repeated lens defects indicate poor quality control and inconvenience.
“Poor quality control on their products.”
Sturdy, well-tinted prescription sunglasses with unbeatable insured pricing.
“Awesome sturdy glasses.”
Customer service proactively verified prescription, creating positive ordering experience.
“The customer service team reached out multiple times to verify information”
This is the first time I have ordered from Befitting having admired their glasses for a long time. After seeing purchases friends had made, I decided to place an order - very easy site to use, quick delivery, and excellent customer service. I was very happy with the price. The glasses were fantastic and the frames fit perfectly, without any adjustments necessary. However, I had an issue with the chipping of my lenses, and when I needed to return and refund, that was quick and easy. They sent a replacement very quickly, more than I had expected. This was a magnificent gesture, so I will continue to use Befitting for future purchases.. Highly recommend.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Befitting runs an online store for eyeglass and sunglass frames. The site shows frame styles, photos, and measurements to help shoppers compare options. Customers can enter or upload prescriptions and pick lens options at checkout. Orders go to lab facilities that set prescription lenses in the chosen frames and ship the finished eyewear.