Customer feedback for Bella Barnett shows a pattern: many buyers report good product quality and helpful support, while a distinct group reports delivery delays, tracking problems and refund issues. Positive reviews frequently mention dresses matching photos, good fabrics and quick resolution when the seller responds. Negative reviews focus on long waits, unresponsive emails and poor-quality items in some orders. If you consider buying, check sizing carefully, allow extra time for delivery, and document communications; contacting support promptly helped several shoppers resolve order errors.
Examples from available reviews (Dec 2021 – Feb 2026).
Clothes are excellent quality and customer service was fast and helpful.
“the fabrics feel premium and the designs look exactly as advertised.”
Order never arrived and customer service was slow and unhelpful.
“I didn’t ask for a refund, I asked for my dress.”
Great customer service corrected a size mistake and pleased me.
“Wonderful customer service of all time!”
Fabric quality was poor and replacements were unacceptable.
“Poor fabric”
Many reviewers describe prompt, helpful customer support that resolves sizing or order mistakes, while a notable share report slow or unresponsive service when seeking refunds or delivery help.
Some customers call items affordable or a worthwhile investment, but multiple reviewers report poor fabric or quality that made purchases feel like poor value.
Several buyers mention smooth ordering and fast transactions, yet recurring issues include tracking errors, delayed deliveries and slow post-order responses from support.
A majority praise dresses as well-made, accurate to photos and durable, while a smaller group reports problems like poor fabric, shedding sequins or mismatched items.
Many reviewers note polite, responsive communication and apology emails for mistakes; others say emails were ignored or updates on refunds and returns were lacking.
Overall impressions are split: numerous customers report satisfactory purchases and support, while a distinct subset experienced delivery or refund problems that soured the purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and tracking and customer service failed.
“i am yet to receive my order.”
People compliment the dresses and often ask where they're from.
“I love this brand ❤️”
Customer service was excellent and the transaction was fast.
“Customer service was excellent.”
The clothing quality was terrible and customer service ignored refund requests.
“The quality of the clothing is terrible”
Reviewer says the item was beautiful and expresses appreciation.
“🫶 beautiful”
Lace bodysuit matched photos, and customer service was outstanding.
“Exactly as it was in the picture.”
Fabric quality was poor and replacements were unacceptable.
“Poor fabric”
Expedited shipping was paid but order not received, refund denied.
“I paid $40 for expedited shipping.”
Dresses are pretty and customer experience was great.
“The dresses are very pretty and the customer experience is great!”
Customer service was excellent and dress met expectations.
“the dress I ordered was exactly as expected”
Dress was beautiful, seemingly high quality and affordable.
“Beautiful and elegant dress.”
Order not delivered after a month and emails unanswered.
“still no delivery”
Service was awful and returning the poor-quality dress was difficult.
“Awful service”
Dress was high quality and arrived on time within a week.
“I was blown away by the quality of the dress”
Order never arrived and customer service was slow and unhelpful.
“I didn’t ask for a refund, I asked for my dress.”
Customer service responded quickly and resolved address issue; dress was lovely.
“their response was almost instant.”
Clothing felt high quality, made to last, and customer service was good.
“I love the high quality”
Clothes ship well, fit great, and are high quality.
“Super good quality”
Customer service experience was excellent and the dress was beautiful.
“The dress I bought is beautiful.”
Dress arrived quickly and exceeded expectations with excellent quality.
“Excellent quality, attention to details, fabric...everything!”
Clothes are excellent quality and customer service was fast and helpful.
“the fabrics feel premium and the designs look exactly as advertised.”
Dress didn't arrive on time and company refused return.
“Dress never arrived on time”
No shipping info and only responded after a negative review; filed dispute.
“This company is a SCAM !!”
Company misrepresents location, sends poor products, and fails to refund.
“FRAUD.”
Dress was poor quality with misaligned patterns and refund refusal.
“The dresses are subpar and they refuse to process refunds.”
Received cheap-material dresses despite paying $109 for both.
“I pd. $109.00 for both”
Dress was low quality and return process was confusing and unresponsive.
“all the glitter immediately came off on my floor.”
Dresses differ from photos and use cheap fabric; poor sizing.
“Dont be fooled as the dresses are not nice like the photos.”
Company sent confusing invoices and failed to respond to inquiries.
“they send you a paypal invoice for a charity called REMOVEDthat is $5 more than the amount of your purchase.”
Order canceled and customer service responses were cold and inconsistent.
“they would no longer be able to deliver the ordered dress to REMOVED”
Wonderful customer service of all time! I have shopped from this shop for 2 years now and I have never found fault in their services, ordering process, payment methods, delivery or quality of their product. I have always received exactly what I want or at times their products surpass my expectations in quality and price. The main reason why I keep buying from them is the excellence in customer service. This deserves a five star rating. Last month I ordered a Jojo Cut Out Mini Bodycon Dress-silver size large but they delivered medium size. When I contacted them, they were very sorry about it. They even sent an email expressing their heartfelt apologies. They really encouraged me to return but since the dress was perfect for my sister, I decided to place another order instead. In less than 5 days, I had my dress. It is beautiful, unique and my favorite.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bella Barnett is an online fashion retailer focused on women's apparel, commonly selling dresses and occasion wear through e-commerce channels. Consumers searching reviews for Bella Barnett often look for information on product quality, sizing, delivery and customer support. When researching this brand, check recent customer feedback on shipping times, returns and communication channels to inform purchase decisions.