Reviews Analyzed
21
We Collect & Analyze Reviews
Bellroy
Experiences & Reviews
Bellroy is an Australian design brand focused on slim, functional carry goods including wallets, bags, phone cases and small accessories. The company sells through its online store and retail partners and emphasizes design-driven leather and fabric products for everyday carry.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
29d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers report prompt delivery and helpful customer support for orders and warranty claims; a minority describe slow or unhelpful returns handling.
Share of mentions
Strong
18%
💰
Value for money
Several customers accept higher prices for perceived long-term durability, while a noticeable minority calls some items overpriced or poor value, especially certain phone cases.
Share of mentions
Weak
6%
⚡
User experience
Many reviewers highlight slim, functional designs and useful features (card slots, pockets, key connectors); a few report fit or wear problems with phone cases.
Share of mentions
Strong
14%
🔧
Product quality
Most reviews praise leather, construction and overall workmanship across wallets, bags and accessories; isolated reports focus on poor phone-case durability and paint wear.
Share of mentions
Strong
25%
📞
Communication
Several customers cite clear shipping updates, tracking and satisfactory warranty responses; a smaller group reports slow, generic or unresolved customer-service replies.
Share of mentions
Mixed
9%
⭐
Overall experience
Overall impressions are largely positive—many recommend Bellroy for carry goods—though some buyers report product-specific failures and customer-service frustrations.
Share of mentions
Strong
27%
Our Independent Methodology
How we analyze customer reviews without bias
Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – October 2025).
Horrible customer service
"One of the worst companies I have dealt with. The student discount failed to apply. Instead of correcting the order customer service they are sending..."
formerbellroy customer
Trustpilot
Oct 01, 2025
Featured for: Detailed example of poor customer service
I'm very disappointed with the mint…
"I'm very disappointed with the mint green leather case. It looked like 10 years-old in a week, paint very quickly wore off without any extra harsh usa..."
Judit Navratil
Trustpilot
Oct 01, 2025
Featured for: Shows phone-case durability issue
The quality of Bellroy items!!!
"The quality of Bellroy items is fantastic! We own a duffle bag, backpack, sling bag, wallet and phone case and can recommen..."
CASSANDRA
Trustpilot
Oct 01, 2025
Featured for: Positive on quality, shipping, service
High quality products
"High quality products. Thoughtful design. stylish..."
Elton Wong
Trustpilot
Oct 01, 2025
Featured for: High quality noted, price concern
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
J
Joe Logan
trustpilot.com
Oct 01, 2025
iPhone 17 Pro Leather Case - poor quality and doesn’t fit!
I bought a leather case for my new IPhone 17 pro and I’m really disappointed with the quality. I have quite a few Bellroy products and usually swear b...
H
Hamish Gentil
trustpilot.com
Oct 01, 2025
Innovative design
Innovative design. Superi...
J
Judit Navratil
trustpilot.com
Oct 01, 2025
I'm very disappointed with the mint…
I'm very disappointed with the mint green leather case. It looked like 10 years-old in a week, paint very quickly wore off without any extra harsh usa...
P
Paul
trustpilot.com
Oct 01, 2025
New phone new Bellroy
Ordering online is simple and the product description and dimensions delivered were exactly as described and delivery was prompt. The quality was bett...
t
theo chalecki
trustpilot.com
Oct 01, 2025
One of the only brands I am loyal to
One of the only brands I am loyal to, and one of the only brands I will remain loyal to. All the products from them are se...
C
Consumer
trustpilot.com
Oct 01, 2025
Great range of products and fast…
Great range of produ...
T
Tony Bailey
trustpilot.com
Oct 01, 2025
I have many Bellroy products and love them all.
I have many Bellroy products, bought either direct from the online website or other stockists. I find the quality of their products to be first class,...
S
Susan Strong
trustpilot.com
Oct 01, 2025
Great!
Fast delivery, Quality product- the material i...
D
Dale H
trustpilot.com
Oct 01, 2025
Top Quality Products and Service
Over the last few years I have amassed quite a collection of Bellroy products including Apple Watch bands, iPhone and Pixel cases, a sleeve for my Mac...
D
Daniel
trustpilot.com
Oct 01, 2025
High Quality Products
I have purchased several Bellroy products over the years and seen the high quality and high standard...
T
Troy Garner
trustpilot.com
Oct 01, 2025
Satisfied customer of Bellroy products
I have been using Bellroy for many years in outfitting my travel and personal needs. Their products are both functional and well desig...
M
Matthew
trustpilot.com
Oct 01, 2025
They sell great products and have a…
They sell great products and have a quic...
E
Elton Wong
trustpilot.com
Oct 01, 2025
High quality products
High quality products. Thoughtful design. stylish...
M
Mark Gibson
trustpilot.com
Oct 01, 2025
Bellroy looks and feels good
I own a lot of Bellroy products, including wallets, key holders, rucksacks, duffels, and slings. I love this gear. I do shop around, but I always seem...
C
CASSANDRA
trustpilot.com
Oct 01, 2025
The quality of Bellroy items!!!
The quality of Bellroy items is fantastic! We own a duffle bag, backpack, sling bag, wallet and phone case and can recommen...
C
Christina Arango
trustpilot.com
Oct 01, 2025
Customer service was excellent when I…
Customer service was excellent...
M
Michael Silva
trustpilot.com
Oct 01, 2025
Compact bag great size to carry
Nice bag have always had one but the key connection for my keys wa...
F
Frédéric S.
trustpilot.com
Oct 01, 2025
Great quality
Great quality, shipping as expected, I got...
R
Robert Manning
trustpilot.com
Oct 01, 2025
Wallet simplicity king
A very good seller lots of good quality wallets and luggage and accessories I always buy the slim sl...
f
formerbellroy customer
trustpilot.com
Oct 01, 2025
Horrible customer service
One of the worst companies I have dealt with. The student discount failed to apply. Instead of correcting the order customer service they are sending...
Conclusion
Review content shows most customers praise Bellroy’s materials, design and shipping speed, with multiple reviewers citing long-lasting wallets and reliable service. Several positive reports describe fast delivery, effective warranty handling and consistent product quality across wallets, bags and organizers. However, a subset of reviews raises issues with phone-case durability and isolated returns or customer-service delays. If you value slim, well-constructed carry goods, consider Bellroy while checking specific phone-case materials and the returns process; note that some customers view prices as premium.