Reviews Analyzed
1
We Collect & Analyze Reviews
Ben Soleimani
Experiences & Reviews
Ben Soleimani is a rug designer and retailer specializing in rugs and home textiles. Shoppers researching the brand commonly look for product authenticity, material and construction details, shipping policies, and customer service responsiveness when evaluating purchases.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1435d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Responsive customer service by email, but delivery safety was an issue: FedEx left the package at the building entrance despite apartment details.
Share of mentions
Mixed
25%
💰
Value for money
Reviewer did not mention price or perceived value; there is no information on cost, discounts, or whether the purchase felt worth the price.
Share of mentions
Mixed
0%
⚡
User experience
No comments on website, checkout, or app experience; the review focuses on product accuracy, customer email replies, and delivery handling.
Share of mentions
Mixed
0%
🔧
Product quality
Product matched the description and the buyer expressed satisfaction with the rug itself, indicating the listing reflected the delivered item in this case.
Share of mentions
Mixed
25%
📞
Communication
Communication via email was described as quick and helpful; the reviewer cited prompt replies from customer service as a positive aspect of the purchase.
Share of mentions
Mixed
25%
⭐
Overall experience
Overall the reviewer was happy with the rug and the service but withheld a five-star rating because of unsafe delivery handling by the carrier.
Share of mentions
Mixed
25%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Iona Rug
"It’s my first time buying at Ben Soleimani. I did a week of research before i decided to buy, and they turned out to be legit. Great customer service. Quick answers by e-mail. Product as described. The only reason why I am not giving them a five star is that Fedex delivery was unsafe. They left the package at the main door of the building (i live in an apartment) . I did specify the app. number on the order. Anyone could have stolen my package. They need some improvement on the delivery side in terms of addressing the delivery carriers on how to deliver their stuff. Besides that, I have no other complaints and I’m totally happy to have the Iona rug I had ordered!"
Serena
Collected.reviews
Nov 10, 2021
Featured for: overall satisfied despite delivery issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
S
Serena
Collected.reviews
Nov 10, 2021
Iona Rug
It’s my first time buying at Ben Soleimani. I did a week of research before i decided to buy, and they turned out to be legit. Great customer service. Quick answers by e-mail. Product as described. The only reason why I am not giving them a five star is that Fedex delivery was unsafe. They left the package at the main door of the building (i live in an apartment) . I did specify the app. number on the order. Anyone could have stolen my package. They need some improvement on the delivery side in terms of addressing the delivery carriers on how to deliver their stuff. Besides that, I have no other complaints and I’m totally happy to have the Iona rug I had ordered!
Conclusion
This single review reports quick, helpful email responses from Ben Soleimani's customer service and says the rug matched the online description. The reviewer was satisfied with the product but raised a concrete delivery concern: FedEx left the package at the building entrance despite apartment details. Because the dataset is limited to one review, these observations are illustrative but not comprehensive. Consumers considering a purchase may want to confirm shipping and delivery options (signature required or alternate delivery instructions) and keep order tracking details handy to reduce delivery risk.