This single review reports quick, helpful email responses from Ben Soleimani's customer service and says the rug matched the online description. The reviewer was satisfied with the product but raised a concrete delivery concern: FedEx left the package at the building entrance despite apartment details. Because the dataset is limited to one review, these observations are illustrative but not comprehensive. Consumers considering a purchase may want to confirm shipping and delivery options (signature required or alternate delivery instructions) and keep order tracking details handy to reduce delivery risk.
Examples from available reviews (Feb 2026).
First-time buyer praised service but FedEx left package unsecured.
“They left the package at the main door of the building”
Responsive customer service by email, but delivery safety was an issue: FedEx left the package at the building entrance despite apartment details.
Reviewer did not mention price or perceived value; there is no information on cost, discounts, or whether the purchase felt worth the price.
No comments on website, checkout, or app experience; the review focuses on product accuracy, customer email replies, and delivery handling.
Product matched the description and the buyer expressed satisfaction with the rug itself, indicating the listing reflected the delivered item in this case.
Communication via email was described as quick and helpful; the reviewer cited prompt replies from customer service as a positive aspect of the purchase.
Overall the reviewer was happy with the rug and the service but withheld a five-star rating because of unsafe delivery handling by the carrier.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: February 2026
It’s my first time buying at Ben Soleimani. I did a week of research before i decided to buy, and they turned out to be legit. Great customer service. Quick answers by e-mail. Product as described. The only reason why I am not giving them a five star is that Fedex delivery was unsafe. They left the package at the main door of the building (i live in an apartment) . I did specify the app. number on the order. Anyone could have stolen my package. They need some improvement on the delivery side in terms of addressing the delivery carriers on how to deliver their stuff. Besides that, I have no other complaints and I’m totally happy to have the Iona rug I had ordered!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Ben Soleimani is a rug designer and retailer specializing in rugs and home textiles. Shoppers researching the brand commonly look for product authenticity, material and construction details, shipping policies, and customer service responsiveness when evaluating purchases.