Reviews Analyzed
2
We Collect & Analyze Reviews
Beni Rugs
Experiences & Reviews
Beni Rugs is an online retailer specializing in handwoven wool area rugs. Consumers commonly search the brand for handmade rug options, customization, and international delivery details. This profile focuses on consumer reviews to help shoppers evaluate service, product quality, and transactional risks before purchase.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
17d
Overall Rating
2.4
Our Analysis
🎯
Service quality
Mixed reports about shipping and fulfillment: one reviewer notes free global shipping, another reports large unexpected customs charges and a denied cancellation.
Share of mentions
Mixed
22%
💰
Value for money
Perceived value is split: one buyer calls the rug worth the price due to craftsmanship; another felt customs costs negated the purchase value.
Share of mentions
Mixed
22%
⚡
User experience
Website usability is praised by one reviewer who found navigation and customization easy; sample size is limited to a single positive comment.
Share of mentions
Mixed
11%
🔧
Product quality
Product attributes are positively described in one review—handwoven construction, natural wool and durability—while other reviews do not address product quality.
Share of mentions
Mixed
11%
📞
Communication
One reviewer reported a negative experience with post-purchase communication around cancellation; few reviews mention communication directly.
Share of mentions
Mixed
11%
⭐
Overall experience
Overall impressions are mixed: one customer recommends the company for craftsmanship and customization, another calls the experience very bad due to fees and policies.
Share of mentions
Mixed
22%
Our Independent Methodology
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Data Collection
We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (April 2022 – October 2025).
Beni Rugs: A Customizable Investment Piece
"I recently had the pleasure of purchasing a beautiful handwoven rug from Beni Rugs and I am beyond impressed with my experience. The website is easy to navigate and showcases their stunning collection that perfectly blend heritage craft with modern design. What really stood out to me was the customizable aspect of these rugs. You can choose your own size and color, making each piece unique to your home decor needs. It's clear that every detail has been considered as Beni Rugs uses only 100% natural wool, ensuring quality and durability for years to come. Their fair trade certification also shows a commitment to ethical practices which is something I truly value in companies today. And let's not forget about the free global shipping - an added bonus! Overall, I highly recommend Beni Rugs for anyone in search of a special one-of-a-kind addition to their home or office space. The high-quality craftsmanship paired with beautiful designs make it worth every penny."
Donna Robel
Collected.reviews
Apr 12, 2022
Featured for: Mentions website ease and customization
Very bad experience
"Very bad experience. Never again will I buy here. They say transportation is free in big nice advertisement but don't mention (or it must be written s..."
Marie
Trustpilot
Oct 01, 2025
Featured for: Cancellation and communication issue
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: October 2025
M
Marie
trustpilot.com
Oct 01, 2025
Very bad experience
Very bad experience. Never again will I buy here. They say transportation is free in big nice advertisement but don't mention (or it must be written s...
D
Donna Robel
Collected.reviews
Apr 12, 2022
Beni Rugs: A Customizable Investment Piece
I recently had the pleasure of purchasing a beautiful handwoven rug from Beni Rugs and I am beyond impressed with my experience. The website is easy to navigate and showcases their stunning collection that perfectly blend heritage craft with modern design.
What really stood out to me was the customizable aspect of these rugs. You can choose your own size and color, making each piece unique to your home decor needs. It's clear that every detail has been considered as Beni Rugs uses only 100% natural wool, ensuring quality and durability for years to come.
Their fair trade certification also shows a commitment to ethical practices which is something I truly value in companies today. And let's not forget about the free global shipping - an added bonus!
Overall, I highly recommend Beni Rugs for anyone in search of a special one-of-a-kind addition to their home or office space. The high-quality craftsmanship paired with beautiful designs make it worth every penny.
Conclusion
Reviews show a contrast between product praise and transactional problems. One reviewer highlights handwoven construction, natural wool, customization options and an easy website, describing the rug as worth the price. Another reviewer reports unexpected customs duties and an inability to cancel, which resulted in a very poor overall experience. Prospective buyers should verify import duties and the seller’s cancellation and returns policy for their country before ordering. Checking shipping and customs terms and asking for written confirmation can help avoid the issue reported in the negative review.