Many customers praise Beni Rugs for tight weaving, rich colors, and artisanal craftsmanship. Multiple reviews describe heavy shedding and, in some cases, fringes that looked damaged after minimal use. Several buyers report delivery, customs, or return disputes that did not get resolved. Overall, the reviews mix strong product praise with serious operational complaints.
Examples from available reviews (Apr 2022 – Mar 2026).
Beautiful, tightly woven kilim rug with excellent craftsmanship and price.
“The rug has a rich blue color and is tightly woven with nicely finished edges.”
Rugs shed excessively and shedding sticks to clothing.
“The shedding is insanely terrible, and it sticks to all of our clothes”
Received incorrect rug size and company refused refund or return.
“i ordered my second 4 x 6 rug which arrived months later and measures 44 x 69.”
Custom handmade rug exceeded expectations and service was responsive.
“Their customer service team is really helpful and responsive.”
Many reviews describe fast, helpful support and responsive staff for custom orders. Another clear group points to service breakdowns, including wrong deliveries, refused returns, and no clear way to fix the issue. The split tends to show up in order handling and what happens after the sale.
When reviewers mention price, they tie value to craftsmanship and custom sizing. Comments about unexpected extra costs are rare, but they strongly affect how people judge value. Overall, positive value remarks focus on quality for the price.
Customers often note the rugs’ visual impact and say guests compliment them. Some report quick delivery and products that match what they expected. A recurring day-to-day issue for several buyers is shedding, with fibers transferring onto clothing.
Many reviewers highlight workmanship, a tight weave, finished edges, and rich color as signs of solid build quality. Multiple accounts mention excessive shedding, and at least one reviewer reports damaged fringing after the first uses. Craftsmanship and durability come up repeatedly as separate themes.
Several buyers describe straightforward chat and helpful replies from support. Others mention missed messages, late delivery updates, and customs duties that were not flagged in advance. Most communication problems center on shipping, duties, and delivery estimates.
A large share of reviews shows strong satisfaction with the rugs’ look and staff responsiveness. A contrasting group reports major issues that never got resolved, including shedding, incorrect shipments, and refused returns. The overall picture is split into clear positive and negative clusters rather than a consistent experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Loved the Nassij rug for its quality and Moroccan design.
“Just purchased the beautiful Nassij Rug and absolutely love it.”
Rug exceeded expectations with great value and personal customer service.
“Terrific value (especially for a custom size)”
Vintage rug was beautiful but shed and had damaged fringing.
“Quite a bit of shedding the first few times we vacuumed.”
Beautiful rug, but it sheds easily.
“The only downside is that it shads easily”
Happy with the rug and the customer service.
“great rug, customer service”
Rugs shed excessively and shedding sticks to clothing.
“The shedding is insanely terrible, and it sticks to all of our clothes”
Received incorrect rug size and company refused refund or return.
“i ordered my second 4 x 6 rug which arrived months later and measures 44 x 69.”
Beautiful, tightly woven kilim rug with excellent craftsmanship and price.
“The rug has a rich blue color and is tightly woven with nicely finished edges.”
Great selection; rug fits well and customer support was helpful.
“customer support was incredibly helpful and easy to chat with.”
Company didn't disclose customs duties and refused my cancellation.
“you have to pay the custom duty (in my case it was 600€!!)”
Reviewer praised the company's great customer service.
“Great customer service”
Custom rug attracts compliments and customer service was great.
“My rug constantly gets comments from guests.”
Pillow covers arrived fast; rugs are well-crafted and phenomenal.
“They are beautiful, but the rugs are PHENOMENAL.”
Rug exceeded expectations with luxurious, exceptionally well-made craftsmanship.
“This rug is a work of art.”
Vintage carpet arrived quickly from Morocco and met expectations.
“it looked and felt exactly the way I expected.”
Very disappointed with lack of response about rug delivery.
“Very disappointed with customer service.”
Order delayed; reviewer requested an estimated delivery time.
“It would be helpful to know ETA on this”
Return denied despite medical circumstances and poor customer response.
“There was no recourse, no compassion”
Order delayed in customs; company failed to notify about duties.
“My order sat in customs for a long time, and I wasn't notified that duties were owed.”
Rug quality is fantastic and customer service was incredible.
“their customer service was incredible, the quality is fantastic”
Custom handmade rug exceeded expectations and service was responsive.
“Their customer service team is really helpful and responsive.”
I recently had the pleasure of purchasing a beautiful handwoven rug from Beni Rugs and I am beyond impressed with my experience. The website is easy to navigate and showcases their stunning collection that perfectly blend heritage craft with modern design.
What really stood out to me was the customizable aspect of these rugs. You can choose your own size and color, making each piece unique to your home decor needs. It's clear that every detail has been considered as Beni Rugs uses only 100% natural wool, ensuring quality and durability for years to come.
Their fair trade certification also shows a commitment to ethical practices which is something I truly value in companies today. And let's not forget about the free global shipping - an added bonus!
Overall, I highly recommend Beni Rugs for anyone in search of a special one-of-a-kind addition to their home or office space. The high-quality craftsmanship paired with beautiful designs make it worth every penny.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Beni Rugs runs an online store for area rugs and home textiles. The company lists product details, dimensions, and ordering options across different rug styles. It offers made-to-order sizing along with a range of woven and vintage-inspired pieces. Customers can order internationally and reach support through standard channels like email and chat.