Reviews repeatedly cite poor product quality and sizing that doesn’t match the listings. Many customers say returns and refunds are hard to get or refused. Several accounts also describe billing and shipping details that don’t line up. Praise for fit and appearance is rare in this group.
Examples from available reviews (Dec 2021 – Mar 2026).
Received clothes not like catalog and company refused refunds.
“They will not refund your money, they will not accept returns”
Coat had terrible quality, plastic smell, and cheap material.
“bad smell like plastic, cheap material very disappointed”
Dress was much shorter and sizing did not match expectations.
“It was way too short.”
The dress matched photos, fit well, and stains can be removed by dry cleaner.
“it looked just as it did in the photographs.”
Most complaints focus on returns and refunds. Reviewers describe refunds being refused, reimbursements taking a long time, or being told to pay return shipping themselves. A few mention being offered partial vouchers instead of a full refund.
Customers point to surprise charges and inconsistent pricing. Some say “free shipping” was advertised but later invoices showed otherwise, and others report overcharges or discounts that didn’t apply. Clear value is rarely mentioned, with few positive notes.
Sizing and fit problems come up often. Several reviewers say items run much smaller than stated, or that pieces are too short or too revealing. A smaller number say the fit and look matched expectations.
Many reviews say the items don’t match the photos and feel cheaply made. Complaints include strong odors, torn seams, printed-on features, and clothing that falls apart after brief wear. One review here says the quality was acceptable and matched the listing.
Reviewers often describe customer communication as unresponsive or automated. Many say they got generic replies, couldn’t find a return address or phone number, or were ignored after sending proof of return. A few reports mention specific promises later replaced with vouchers or partial offers.
The set is strongly negative, with repeated complaints about low quality, sizing issues, and refunds that are hard to obtain. One higher-rated review describes a satisfactory purchase, standing out against the rest. Many accounts express frustration with support after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Items arrived damaged and fell apart immediately.
“the jacket was completely torn”
Claims organised criminal activity and stolen money, urges reporting.
“CHINESE FRAUDSTERS BASED IN HONG KONG”
Received items that didn't match the website and were cheap.
“none of them were the same as what supposedly posted on their site.”
Delivery took over six weeks; wrong item, poor quality, and return costs required.
“Delivery took well over six weeks”
Ordered wrong-sized coats that did not fit and were costly to return.
“none of them fit!”
Company falsely claims delivery and offers partial refunds.
“they tell you that it has been deliver when it most assuredly has not.”
Received poorly made garments with incorrect sizing labels.
“labeling and selling petite size as XL.”
Was overcharged, received wrong items, and was not refunded.
“Berrylook charged me for 5 blouses, and I only ordered 2.”
Returned items at my cost but company still withheld refund requesting proof.
“still no refund they keep asking for proof of posting which I have sent.”
Company sent wrong items and failed to respond to return requests.
“They will never respond to you.”
Company canceled dress orders twice and didn't refund shipping costs.
“They canceled the dress but didn’t give any credit to the shipping.”
Items looked nothing like photos and were poor quality knockoffs.
“The items you receive look absolutely nothing like the photos”
Items not as pictured and no response; now only buy in America.
“Nothing was as pictured. No response.”
Sizes inaccurate, returned items with proof but company ignored refund requests.
“NO REPLY FROM THEM.”
Products were poorly made and not as advertised; customer service failed.
“products are not what is advertised”
Items didn't match pictures, were too small, and lacked quality.
“nothing looked like the pictures, everything too small, zero quality.”
Ordered clothes didn't fit, long shipping, and no return address provided.
“not one piece fit”
Most items never received despite tracking showing delivery.
“We ordered nine blouses and one cap. Only recieved one blouse.”
Thank you very much for your help!
This is the website where I purchased my maxi dress a few years ago.
The fact that there were no online reviews made me apprehensive about ordering from them at first, but the pricing was reasonable and they had the dress I wanted in stock.
When the dress arrived in the mail, it looked just as it did in the photographs. I was thrilled.
There were no issues with the dress itself, and it made me feel fantastic when I was wearing it.
Since then, I've worn it a few times and have managed to acquire two minor stains on it as a result.
It’s simple enough to get those stains out however since there’s a dry cleaner near me where I can take it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BerryLook is an online fashion retailer selling women’s clothing and accessories. The website lists dresses, outerwear, swimwear, and accessories with photos and sizing details. Shoppers order through an online checkout that accepts common payment methods and shows shipping options. BerryLook also posts separate pages for shipping and returns and offers help and FAQ sections for support.