Reviews in this sample show a clear pattern: frequent reports of product-quality mismatches (materials, sizing, photos) combined with repeated problems around returns, refunds and customer contact. A small number of shoppers reported satisfactory product matches, but the dominant signals are unresolved service and communication failures. Consumers considering BerryLook should verify payment protections (credit card dispute or buyer protection) and keep order documentation and tracking. If you proceed, check sizing closely, use secure payment methods and be prepared for potentially limited or delayed customer support.
Examples from available reviews (Dec 2021 – Feb 2026).
The dress matched photos, fit well, and stains can be removed by dry cleaner.
“it looked just as it did in the photographs.”
Received clothes not like catalog and company refused refunds.
“They will not refund your money, they will not accept returns”
Company didn't act on complaint and refused refunds.
“Response received from BerryLook (sorry to hear.....), no action taken”
Sweaters arrived late, poor quality, and company failed to provide order details.
“All the sweaters are the worst quality we have ever seen.”
Most reviews describe unresolved returns, withheld refunds, incorrect charges and long delays when trying to cancel or return orders.
Many customers report poor quality relative to price: wrong discounts, partial refunds and perceived overcharges are frequently mentioned.
Reviewers mention website and ordering issues: missing order numbers, contradictory shipping claims, and no clear return address or contact.
Common complaints include items not matching photos, poor materials, incorrect sizing and design details that appear printed rather than real.
Numerous reports of unresponsive or automated email replies, failing contact addresses, and no reachable phone support for disputes.
Most reviewers summarize a negative overall experience, citing a combination of poor product quality, service failures and communication breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Items arrived damaged and fell apart immediately.
“the jacket was completely torn”
Claims organised criminal activity and stolen money, urges reporting.
“CHINESE FRAUDSTERS BASED IN HONG KONG”
Received items that didn't match the website and were cheap.
“none of them were the same as what supposedly posted on their site.”
Delivery took over six weeks; wrong item, poor quality, and return costs required.
“Delivery took well over six weeks”
Ordered wrong-sized coats that did not fit and were costly to return.
“none of them fit!”
Company falsely claims delivery and offers partial refunds.
“they tell you that it has been deliver when it most assuredly has not.”
Received poorly made garments with incorrect sizing labels.
“labeling and selling petite size as XL.”
Was overcharged, received wrong items, and was not refunded.
“Berrylook charged me for 5 blouses, and I only ordered 2.”
Returned items at my cost but company still withheld refund requesting proof.
“still no refund they keep asking for proof of posting which I have sent.”
Company sent wrong items and failed to respond to return requests.
“They will never respond to you.”
Company canceled dress orders twice and didn't refund shipping costs.
“They canceled the dress but didn’t give any credit to the shipping.”
Items looked nothing like photos and were poor quality knockoffs.
“The items you receive look absolutely nothing like the photos”
Items not as pictured and no response; now only buy in America.
“Nothing was as pictured. No response.”
Sizes inaccurate, returned items with proof but company ignored refund requests.
“NO REPLY FROM THEM.”
Products were poorly made and not as advertised; customer service failed.
“products are not what is advertised”
Items didn't match pictures, were too small, and lacked quality.
“nothing looked like the pictures, everything too small, zero quality.”
Ordered clothes didn't fit, long shipping, and no return address provided.
“not one piece fit”
Most items never received despite tracking showing delivery.
“We ordered nine blouses and one cap. Only recieved one blouse.”
Thank you very much for your help!
This is the website where I purchased my maxi dress a few years ago.
The fact that there were no online reviews made me apprehensive about ordering from them at first, but the pricing was reasonable and they had the dress I wanted in stock.
When the dress arrived in the mail, it looked just as it did in the photographs. I was thrilled.
There were no issues with the dress itself, and it made me feel fantastic when I was wearing it.
Since then, I've worn it a few times and have managed to acquire two minor stains on it as a result.
It’s simple enough to get those stains out however since there’s a dry cleaner near me where I can take it!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
BerryLook is an online fashion retailer that markets women's clothing and related apparel through a website. Shoppers typically encounter product listings for dresses, tops, coats and casual wear and complete purchases via online checkout and shipping. When researching BerryLook, consumers often look for information on sizing accuracy, product photos, return policies and customer support responsiveness.