User reviews show a clear pattern: many buyers report fast international shipping, competitive prices and authentic, well-packaged items. Several customers praise responsive support and straightforward returns, including covered return costs in at least one report. However, a number of reviews describe order cancellations, unresponsive communication or items missing/defective, indicating inconsistent fulfilment or customer-service experiences. If you consider buying, verify stock confirmation, shipping timelines and the returns policy before ordering, and keep tracking and payment protection documentation handy.
Examples from available reviews (Nov 2021 – Feb 2026).
Ordered multiple items but received defective handbag and incomplete package, customer service unhelpful.
“They are dishonest and offer substandard customer service.”
Order canceled after they claimed a pricing mistake and no shipment.
“THEY MADE A MISTAKE LISTING THAT PRICE”
Genuine high-end item delivered in four business days at a lower price.
“If you want the same genuine item at lower price.”
Smooth return process with Biffi covering all return costs to Italy.
“all of the costs for the return were covered by Biffi themselves”
Reviews are split: several customers praise prompt, helpful responses and straightforward returns, while an almost equal number report cancelled orders, refusals or unhelpful support.
Many reviewers highlight lower prices, discounts and perceived good value compared with other retailers; a small number report pricing mistakes or misleading listings.
Few reviewers mention site or ordering issues; the limited data flags isolated reports of website errors and cancelled orders, so signals are tentative.
Most buyers report authentic, well-packaged items and satisfactory condition; a minority describe defects, missing items or items not shipped as ordered.
Frequent comments note fast shipping, tracking updates and clear dispatch notifications; a few users report no updates or delayed/unclear fulfilment messages.
Overall impressions are mostly positive—fast delivery and satisfied buyers—but several strong negative accounts highlight cancellations and unresolved order problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent service, reasonable prices, and fast shipping pleased the customer.
“The service was excellent, prices were very reasonable, and shipping was fast.”
Fast delivery with clear updates from Biffi and DHL.
“plenty of updates from both Biffi and DHL.”
Beautiful packaging and very fast DHL express shipping.
“Price+service=Top”
Good communication, fast postage, and a legitimate beautiful product.
“Great communication / fast postage”
Authentic item, beautifully packaged, and fast delivery.
“Item was packaged beautifully, authentic item!”
Found the best price and received extremely fast shipping.
“Best price out of any other online retailer”
Prompt customer service and very fast order processing and delivery.
“Customer service was prompt and responded to my emails quickly.”
Much cheaper price and next-day delivery from Italy with no extra tax.
“Sneakers £200 less than anywhere else”
Order never shipped and replacement request was not fulfilled.
“they never sent out.”
Order canceled after they claimed a pricing mistake and no shipment.
“THEY MADE A MISTAKE LISTING THAT PRICE”
Authentic jacket arrived in two days to the UK.
“arrived within 2 days”
Perfect condition wallet with certificate of authenticity arrived in five days.
“came with the certificate of authenticy.”
Received a good quality discounted product and helpful customer support.
“BIFFI checked and shipped out a good quality product”
Genuine high-end item delivered in four business days at a lower price.
“If you want the same genuine item at lower price.”
Great price, fast fulfilment, and nicely packed pants shipped to Australia.
“really fast order fulfilment and shipping to Australia”
Smooth return process with Biffi covering all return costs to Italy.
“all of the costs for the return were covered by Biffi themselves”
Orders were canceled and reviewer urges website fixes.
“They cancelled my orders”
Quick delivery and a great quality product recommended.
“Quick delivery and great quality product”
Express order did not arrive, then was canceled and refunded without explanation.
“issued a refund with no explanation.”
Regrets ordering and will not use them again.
“BIG MISTAKE ordering from them”
Ordered sneakers and they arrived within four days, reviewer happy.
“I am very happy.”
I came across this boutique during my online search. I was excited about their offers, prices and wide range of products. I love looking young and fashionable, thus the reason for buying designer products such as bags, shoes, and clothing. I was hoping I would get the best from Biffi Boutique but shock awaited me. They are dishonest and offer substandard customer service. I had ordered a pair of sneakers, a handbag, a pair of trousers and some bracelets but wasn't satisfied. Though the delivery was timely, the package had an issue. They did not pack all the items I had requested and the handbags had some defects. I had to immediately inform the customer care service that claimed to have packed everything in perfect condition. Initially, they had declined to take responsibility but due to my consistency, they promised to look into my issue. Looking forward to hearing from them in two days' time.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Biffi (often referenced as Biffi Boutique) is an e-commerce fashion retailer name consumers search when comparing online sellers of branded clothing, footwear and accessories. When researching this seller, users typically check shipping times, authenticity verification, returns policy, customer-service responsiveness, and pricing/discounts. For reliable decision-making, consult official site policies, payment protections, and independent authenticity guarantees.