The reviews show a mix of positive and negative experiences. Many customers praise helpful customer service, quick shipments, and dresses or suits that match descriptions. However, other reviewers report recurring issues: sizing inconsistencies, website or exchange limitations, delayed or lost shipments, and occasional material-quality concerns. If you consider Birdy Grey, check size charts carefully, review return and rush-shipping policies, and contact customer service early for time-sensitive orders.
Examples from available reviews (Apr 2022 – Feb 2026).
Dresses were excellent quality and delivery and returns were smooth.
“The quality of the dresses was great!”
Reviewer experienced incompetent service, inconsistent supply, and cheap materials.
“This company is completely incompetent.”
Dress sizing and website exchange issues caused lengthy, stressful resolution.
“The sizes for the dress I ordered didn't match the measurements at all”
Package arrived soaked, contents wet, raising quality concerns.
“The box is soaking wet”
Customer service is often praised for helpful, speedy support, but some reviews report slow or unresponsive handling and policy-related issues.
Several reviewers cite affordable pricing and reasonable costs; a minority describe cheap-feeling materials or poor perceived value for some items.
Ordering and delivery are frequently described as fast and smooth, yet multiple reviews mention website/exchange problems, lost shipments or delays.
Many customers report good-quality dresses and suits that match descriptions; others report sizing problems, lower-quality materials, or items affected in transit.
Customer-facing communication is often called helpful and knowledgeable, but some customers report unanswered messages, slow follow-up or inconsistent responses.
Overall experiences vary: numerous positive accounts of service and quality exist alongside reports of major delays, lost orders and returns issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I recently purchased bridesmaid dresses from Birdy Grey and I must say I am very impressed with their service. The selection of dresses on offer surpassed all expectations, each one more stunning than the other. The different styles and colors available for each dress make it a breeze to find something that everyone in the party loves.
The price point is also incredibly reasonable - just $99 per dress! This made it much easier for me to stick within my budget without having to compromise on style or quality.
Their sizing options are also impressive, going up to size 3X makes it possible for every member of our bridal party feel comfortable and beautiful.
Ordering was simple and delivery was fast despite being an online order. Each dress arrived as described, with no unexpected surprises - all perfect! The fabric used was high quality which made fitting in them easy and look great!
Overall, I had a fantastic experience purchasing bridesmaid dresses from Birdy Grey's website; they were efficient, offered affordable pricing along with gorgeous designs making sure you look your best on your special day
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Birdy Grey is an online retailer that sells bridesmaid dresses, suits and wedding-related apparel through its website. Shoppers use the site to choose styles, sizes and colors and to place orders for bridal-party needs.