Reviews Analyzed
1
We Collect & Analyze Reviews
Black Halo
Experiences & Reviews
Black Halo is a women's fashion brand and retailer known for contemporary dresses and ready-to-wear. It is commonly searched by consumers looking for occasion wear, size variety, and online ordering information. This profile is intended to help shoppers find review-based insights about product quality, delivery and returns.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1438d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Reviewer notes professional customer-care and timely deliveries, but also reports a delayed refund and lack of follow-up, indicating inconsistent service.
Share of mentions
Mixed
17%
💰
Value for money
The review describes prices as pocket-friendly and highlights a variety of brands and sizes, suggesting good perceived value though based on a single report.
Share of mentions
Mixed
17%
⚡
User experience
Delivery and packaging are described as timely and well packed, but the returns experience (refund delay) negatively affected the overall user journey.
Share of mentions
Mixed
17%
🔧
Product quality
Products are called quality and unique, available in multiple colors and sizes; one item failed to fit, prompting a return and refund request.
Share of mentions
Mixed
17%
📞
Communication
Although customer-care is described as professional, the reviewer reports no response about a refund after nearly two weeks, suggesting communication gaps.
Share of mentions
Weak
17%
⭐
Overall experience
Overall the reviewer had a positive shopping experience for selection and delivery, but an unresolved refund complaint tempered the final impression.
Share of mentions
Mixed
15%
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Featured Customer Experiences
Representative examples from 1 verified reviews (October 2025).
Como dress
"A great store to shop for all your clothes. They have quality and unique outfits in different colors, sizes, and brands at pocket-friendly prices. One can surely get an item for all events. Their deliveries are timely, items well packed, and a team of professional customer care service. However, I have an issue with this company. On their website, a refund takes 1-2 days after an item is returned. To me, these are just writings to lure buyers. I took back my Como dress after it failed to fit me. Since they did not have a suitable size for me, they were to do a refund. The two days have elapsed, it's now almost two weeks and I haven’t heard from them."
Addison John
Collected.reviews
Nov 15, 2021
Featured for: mixed praise and complaint overall
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 1 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Quotes shortened · As of: October 2025
A
Addison John
Collected.reviews
Nov 15, 2021
Como dress
A great store to shop for all your clothes. They have quality and unique outfits in different colors, sizes, and brands at pocket-friendly prices. One can surely get an item for all events. Their deliveries are timely, items well packed, and a team of professional customer care service. However, I have an issue with this company. On their website, a refund takes 1-2 days after an item is returned. To me, these are just writings to lure buyers. I took back my Como dress after it failed to fit me. Since they did not have a suitable size for me, they were to do a refund. The two days have elapsed, it's now almost two weeks and I haven’t heard from them.
Conclusion
Review evidence shows Black Halo offers quality, varied apparel with timely delivery and careful packaging. The single available review praises selection, pricing and product condition, but also describes a significant refund delay and lack of follow-up. For consumers, this indicates generally positive product and delivery experiences but potential risk around returns and communications. If return speed or refund confirmation is important, document returns, request explicit confirmation, and follow up with customer service.