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We Collect & Analyze Reviews

Bloomscape
Experiences & Reviews

Bloomscape is an e-commerce plant retailer that sells potted houseplants, planters and plant-care accessories directly to consumers. The company operates online, ships packaged live plants for home delivery, and provides plant-care support and returns through its customer service channels. Consumers searching reviews typically look for delivery reliability, plant condition on arrival, and responsiveness from plant-care teams.

Overview & Key Metrics

Reviews Analyzed 21
Positive Sentiment 48%
Latest Review 160d
Overall Rating
3.0

Our Analysis

🎯

Service quality

Many reviewers describe helpful, prompt plant-care support and issue resolution, while a notable share report slow or nonresponsive customer service.

Share of mentions
19%
Mixed
💰

Value for money

Some buyers say plants are worth the price, but numerous reviews complain the cost doesn't match arriving condition or customer support.

Share of mentions
11%
Weak
⚡

User experience

A few users praise the website and tools for care; others report checkout flags, long delays, or technical shipping errors during ordering.

Share of mentions
5%
Mixed
🔧

Product quality

Reviews are split: many customers received healthy, well-packaged plants; many others received dead, damaged, or pest-infested plants on arrival.

Share of mentions
24%
Mixed
📞

Communication

Several reviewers note quick replies and resolved shipping mistakes, while many report missing gift cards, delayed updates, or no follow-up.

Share of mentions
17%
Mixed
⭐

Overall experience

Overall impressions vary: repeat customers often report satisfaction, but an appreciable number describe poor deliveries, unresolved issues, or refunds only.

Share of mentions
24%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyze public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

J
Jewel d Braxton
External Source May 14, 2025

I purchased the philodendron trio in…

I purchased the philodendron trio in April and they are remarkable. This is my second years purchasing from Bloomscape , and I am thoroughly pleased w...

B
Beth Chien
External Source Apr 15, 2025

Wrong Pot, No card

I ordered the neon prayer plant in an Indigo pot and added a card to have this delivered to my friends who moved into a new home. They received...

M
Mge
External Source Sep 14, 2024

This company is not the same

I ordered an XXL bird of paradise and received a 3 foot plant. No phone number offered for customer care. I contacted them and they asked for...

M
Maryanne DiPasquale
External Source Apr 16, 2024

I used to love Bloomscape

I used to love Bloomscape, I have some thriving plants from 2021 that really helped my houseplant collection grow. Now, they ship from Costa Farms, wh...

L
Lee Amoroso
External Source Apr 12, 2024

Amazing customer service!

We ordered a plant from them years ago and last year a new pot for that plant that they recommended. My plant is thriving so well that it is huge and...

J
Jairov
External Source Jan 23, 2024

My first experience with Bloomscape

My first experience with Bloomscape: 1. I make an order and it is considered fraudulent by Bloomscape. 2. No one from Bloomscape reached out to me unt...

N
NL
External Source Dec 10, 2023

Honestly please don't shop here

Honestly please don't shop here. The website is beautiful, but both plants they sent had very damaged leaves that appeared 'ripped'. For these prices...

a
anthony
External Source Nov 15, 2023

I recently ordered 2 plants from…

I recently ordered 2 plants from Bloomscape and both people who received them loved it! Plants were packaged great and great quality. We had a deliver...

b
brandon
External Source Oct 04, 2023

Had a minor problem with my bird of…

Had a minor problem with my bird of paradise arriving with a damaged leaf. Francesca reached out and resolved my issue, ordered numerous plant...

D
Dan L
External Source Sep 15, 2023

Subpar and Declining Customer Service

I've purchased a lot of plants from them in the past but the past couple orders have been really subpar. The shipping is not as good, so the plants or...

P
Peter
External Source Sep 12, 2023

Best plants you can buy

I’ve been ordering from Bloomscape for years because of the quality and condition of the plants being far superior to what you can find at...

V
Vittoria Foti
External Source Sep 05, 2023

I love them!

I have purchased multiple plants from bloomscape and each experience with them has been nothing short of wonderful. Not only do they offer a wide vari...

O
Olga Sankova
External Source Jul 30, 2023

Very disappointed

Very disappointed! Ordered a plant and it came smaller and half dead. Reached out to customer service and was offered store credit. Alright, I was wil...

J
Jill MacPhee
External Source Jul 26, 2023

Absolutely amazing customer service…

Absolutely amazing customer service with Bloomscape. I had a shipping issue with a housewarming gift I was sending, and Francesca took care of the iss...

E
Eileen Hoverson
External Source Jul 25, 2023

I received a plant from Bloomscape…

I received a plant from Bloomscape yesterday. I knew I had not ordered it so I contacted them. They told me that the card must have not been put in th...

A
Aidee Avila Medina
External Source Jul 21, 2023

DO NOT PURCHASE FROM THEM

DO NOT PURCHASE FROM THEM. Ordered two plants for Mother’s Day going to two different locations and both arrived in horrible condition and promptly di...

T
Tom Gould
External Source Jun 19, 2023

Love their products especially the plants

I ordered and a Bromeliad Pineapple, and a ZZ plant. I have had a ZZ plant for about 2 years, and i absolutely love them. When i received my plants an...

K
Kristen
External Source Jun 05, 2023

Shipped late & plant stolen

Ordered “Colorful Collection” trio of plants as a birthday gift for my friend. Ordered 4/30. Due to a technical error my order didn’t ship on-time. Bl...

A
Ashlee Houck
External Source May 31, 2023

This company is a complete SCAM!

This company is a complete scam. They send you dead plants and will not refund your money. I purchased a lave...

b
bestdressed
External Source May 26, 2023

My daughter sent me a lavender tree for…

My daughter sent me a lavender tree for Mother's Day. It didn't look very healthy when it arrived, but I hoped for the best. It has been less than two...

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Conclusion

Reviewers report a wide range of experiences with Bloomscape. Many buyers praise healthy, well-packaged plants and responsive plant-care support, sometimes naming staff who resolved issues quickly. At the same time, multiple reviews describe plants arriving dead, damaged, or pest-infested, as well as order fulfillment errors (wrong pots, missing gift cards) and slow or absent follow-up. Several customers note refunds or credits in some cases, while others report inadequate compensation. Prospective buyers should weigh both positive and negative reports, check current shipping and return policies, and document arrivals with photos if they need to pursue a resolution.