Reviews are split: some orders arrive healthy, while others show up damaged or dead. A number of customers mention fast, helpful replies from plant specialists and clear order clarifications. Others describe slow or no responses, refunds being denied, and shipping mistakes such as wrong or missing items.
Examples from available reviews (Nov 2021 – Feb 2026).
Plants arrived in perfect condition and customer service resolved issues promptly.
“All plants arrived in perfect condition after being packaged with obvious care.”
Order flagged fraudulent, long delays, one dead plant and missing second.
“The first plant arrived ~25 days after the initial order and it arrived dead.”
Newly shipped plants arrive unhealthy, wilting, and unresponsive customer support.
“The tree is already wilting, losing leaves, and just generally looks unhealthy.”
Plants were well packaged, high quality, and customer service was helpful.
“Plants were packaged great and great quality.”
Several reviews mention quick replies from plant specialists and step-by-step care help. Others describe claims that weren’t resolved, refunds that were denied, and long waits that took repeated follow-ups.
Positive reviews say the plants arrive in better condition than big-box store purchases and feel like a better value. Lower ratings focus on plants arriving dead or dying and describe compensation that customers felt wasn’t enough.
Many customers highlight helpful plant care staff and easy repeat ordering. Other accounts point to shipping problems, including late deliveries, broken boxes, and items that were stolen or missing.
Some orders arrive healthy and well packed, with no visible pests. Other reviews describe plants arriving wilted, infested, or dead, followed by quick decline after delivery.
Several reviewers describe clear explanations around gift orders and shipping details. Others say their messages went unanswered or that follow-up on flagged orders was incomplete.
Reviews show a sharp split between high ratings tied to smooth deliveries and low ratings tied to damaged deliveries or weak follow-up. That divide shows up repeatedly in plant condition, shipping, and support.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Plants arrived in perfect condition and customer service resolved issues promptly.
“All plants arrived in perfect condition after being packaged with obvious care.”
Plants arrived healthy and customer specialist was very helpful.
“they are remarkable.”
Ordered an Indigo pot but received wrong pot and no card.
“They received the plant in an ugly blue and white striped pot”
Received smaller plant and customer support did not respond.
“I ordered an XXL bird of paradise and received a 3 foot plant.”
Newly shipped plants arrive unhealthy, wilting, and unresponsive customer support.
“The tree is already wilting, losing leaves, and just generally looks unhealthy.”
Customer service responded quickly and provided helpful growing advice.
“They responded quickly and gave multiple steps of advice.”
Order flagged fraudulent, long delays, one dead plant and missing second.
“The first plant arrived ~25 days after the initial order and it arrived dead.”
Plants arrived with damaged leaves and customer service was unhelpful.
“they are healthy just learn how to care for them”
Plants were well packaged, high quality, and customer service was helpful.
“Plants were packaged great and great quality.”
Received a damaged leaf but customer service promptly resolved the issue.
“Francesca reached out and resolved my issue”
Recent orders arrive damaged and customer service offered inadequate compensation.
“customer success offered a $15 off coupon code and made me jump through so many hoops”
Plants have superior quality and fewer pests compared to big stores.
“the quality and condition of the plants being far superior to what you can find at Home Depot, etc.”
Multiple purchases delivered excellent experiences and helpful plant care team.
“plant care team is so helpful and kind.”
Plant arrived smaller, half dead, later found infested with worms.
“After two weeks, I noticed that the original plant is infested with worms.”
Customer service resolved shipping issue immediately and gift plants were easy to care.
“Francesca took care of the issue immediately!”
They promptly clarified the mistaken gift card and plant arrived in great condition.
“The box was perfect for the plant and it was still moist”
Both plants arrived dead and customer service only offered store credit.
“both arrived in horrible condition and promptly died.”
Specialists responded quickly and provided helpful care advice for plants.
“and even though i didn't buy that plant from them they quickly gave me a quick response and some things to do.”
Shipment delayed, box broken into, one plant stolen, but refund issued.
“The box had also been broken into and one of the three plants was stolen.”
Received dead plant and company would not provide a refund.
“it was dead on arrival.”
Lavender tree arrived unhealthy and died within two weeks despite care.
“it is already dead.”
I've never ordered a plant online before and I was so nervous about it. ..However, the Monstera I had ordered came in a few days later (sooner than expected) and I couldn't be happier! It was packaged extremely well ( no damage), watered, and very much a healthy live plant. I replanted it and it's even starting to grow new roots. I'm just so ecstatic about how great it looks! I was originally going to give it to my mom who just loves plants, but I'm thinking that I should keep it to myself! Lol! Definitely worth the price!!!! As long as it continues to grow and thrive, I would recommend this seller.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Bloomscape is an online retailer selling houseplants, planters, and plant-care supplies. It ships potted plants from growers or distribution centers straight to customers. The company shares plant care guides and offers a team of plant care specialists to answer questions. Product pages include details such as size and light needs to help people choose indoor plants. Bloomscape also sells plants and gifts for home and office spaces.