Reviews point to two clear patterns. Some shoppers say they were charged but never received their order, refunds were held back, and store visits went poorly. Many also mention emails that got no reply and no way to reach anyone by phone. Others report quick delivery, correct items, and friendly help. Overall, feedback splits sharply between strong praise and serious complaints.
Examples from available reviews (Jun 2022 – Mar 2026).
Claims they took payment, never shipped, and relisted the item higher.
“They took my money and never shipped it.”
They kept my returned $450 pants and gave no refund.
“They gave me no refund, no credit , AND they kept the pants.”
Consistently great shopping experience with a fabulous selection and line.
“We love this store!”
Seller was honest, responsive, and shipped reasonably despite pandemic delays.
“This seller is in fact a trustworthy and kind seller.”
Most comments focus on service and often mention orders that never shipped, refunds that were refused, and purchases treated as final sale without warning. Several reviewers describe rude store staff, including managers who asked customers to leave. Fewer reviews praise correct fulfillment and staff who respond and help.
Several reviewers say they were charged with no shipping confirmation and that price-match or cancellation requests were ignored. Complaints also repeat about refunds being held back and items being relisted at higher prices. Positive notes on selection and value show up less often.
Shipping experiences range widely: some shoppers report delivery within a few days, while others describe waits of weeks or no shipment at all. A handful mention easy browsing and a smooth checkout. The contrast in delivery reliability comes up repeatedly.
Some reviewers report receiving the wrong item, and at least one says an item arrived with a mildew smell. Several customers explicitly say they got the correct item and were happy with the quality. Product complaints mainly center on condition and order accuracy.
Communication problems come up often, including emails that never get answered, no phone support, and messages acknowledged without any follow-through. Multiple reviewers say staff did not respond to price-match or cancellation requests. A smaller group reports quick, clear replies from sellers.
Feedback is strongly split between low-star accounts of missing shipments, withheld refunds, and rude encounters, and high-star reports of fast shipping and excellent service. Negative stories about service and communication appear more often than positive ones here. Positive reviews most often highlight correct orders and quick delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · bbb.org (1) · Quotes shortened · As of: March 2026
Ignored multiple price match and cancel requests and lacked phone support.
“They did not respond.”
Ignored multiple price match and cancel requests and lacked phone support.
“They did not respond.”
Claims they took payment, never shipped, and relisted the item higher.
“They took my money and never shipped it.”
Claims they took payment, never shipped, and relisted the item higher.
“They took my money and never shipped it.”
Consistently great shopping experience with a fabulous selection and line.
“We love this store!”
Consistently great shopping experience with a fabulous selection and line.
“We love this store!”
They kept my returned $450 pants and gave no refund.
“They gave me no refund, no credit , AND they kept the pants.”
Manager shouted and expelled customers after a pricing dispute.
“the manager literally threw us out of his shop!”
Received exactly what I ordered and outstanding customer service.
“Outstanding customer service' i will most definately be a repeat customer.”
Received a mildew-smelling jacket and was denied a proper refund.
“arrived smelling like actual mildew”
Item labeled not final sale was later called final, denying return.
“they told me that it was the final sale.”
Alleges the retailer did not send goods and ignored emails.
“They don’t send goods”
Delayed, rude customer service and restrictive return/exchange policies.
“Terrible, delayed responses and very rude customer service”
Reviewer calls the company a scam and alleges it supports genocide.
“Obviously a scam And the Company supports genocide”
Accuses company of hiding a restrictive return policy to avoid refunds.
“Company is basically scamming online customers”
Ordered item never shipped and received no email responses.
“It never shipped”
Payment taken three weeks ago but no shipping or personal responses.
“Order placed and payment taken over 3 weeks ago.”
Shipping took much longer than expected but everything else was great.
“I give it four stars because the shipping time.”
Encountered a rude staff member who spoke condescendingly in store.
“the lady with the dark long hair was not pleasant and was very rude.”
Sale dress was non-returnable though that policy was not disclosed.
“Was too small on me and when I tried to return was told that sale items were final”
Received the wrong item and got only an acknowledgment with no follow-up.
“I ordered some shorts from this website and was sent an item that was not what I ordered.”
Charged without confirmation and received no shipping information or replies.
“I GOT CHARGED!!!”
Multiple emails unanswered and order not shipped weeks later.
“Y’all are so quick to take my money, but in no hurry to ship my purchase.”
Asserts owner withheld thousands from employees and describes owner as abusive.
“The owner Jeffrey Goldstein has withheld thousands of dollars from me and other employees.”
Order shipped quickly and arrived within days; overall very happy.
“My order shipped Monday, and I received my item by Thursday.”
Seller was honest, responsive, and shipped reasonably despite pandemic delays.
“This seller is in fact a trustworthy and kind seller.”
Product was treated as final sale despite no notice, denying return.
“Their response was that the product was on sale, therefore no returns or exchanges.”
I recently had the pleasure of shopping at Blue&Cream, an online boutique that brings the luxurious Hamptons shopping experience right to your fingertips. From start to finish, my customer experience was nothing short of exceptional.
Upon browsing their website, I was blown away by the vast selection of top designers and latest styles they offered. Their user-friendly interface made it easy for me to navigate through their products and find exactly what I was looking for.
When it came time to check out, I appreciated how seamless the process was. The payment options were varied enough so that there was something for everyone's taste as far as online payments go. It also loaded faster than other websites I've shopped on in recent times.
After placing my order, I received prompt communication from Blue&Cream regarding shipping details and tracking updates. When my item arrived earlier than expected (always a nice surprise), I couldn't have been more pleased with its quality – true high-end fashion!
Overall, my customer experience at Blue&Cream exceeded all expectations. From easy navigation to quick delivery and excellent quality products, this boutique is definitely a must-visit for anyone who wants upscale fashion choices without leaving home!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Blue & Cream is a fashion retailer that sells apparel, footwear, and accessories online. Product pages typically list sizing, fabric details, and care instructions to help shoppers pick items. Orders go through a web checkout with common payment options. The company also posts pages for shipping terms and return policy so customers know what to do after purchase.